posted 06-02-2005 22:13               

But everyone needs to be registered.

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Originally posted by luana:
Why doesn't SandraWorld belong to TUG?

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posted 06-03-2005 07:46               

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Originally posted by TheJaglas:
Here's a theory of mine: perhaps there is a group of preferred customers who, for whatever reason, get good treatment and these become the few vocal fans.

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IMHO this is more than a theory. I know that years back, again, IMHO, this certainly seemed to be the case. I can think of one particularly nasty incident involving the Ciboney in Jamaica...anyone remember THAT debacle? LOL I also remember a few exchanges into Royal resorts when others where ahead in line that were IMHO unexplainable.

posted 06-03-2005 18:32               

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Originally posted by luana:
I no longer belong to SFX because I don't need the agravation of receiving their constant e-mails offering me 2 bonus weeks for depositing my Embassy Kaanapali week.

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posted 06-04-2005 06:46               

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Originally posted by robnsunny:
Well, I have to give SFX their due. They came through today with our San Francisco exchange. I won't give up on them completely but the are still of limited use to me because of their limited east coast availability.

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Hmnn..I would say that the timing of this exchange is very interesting indeed...and after two years of waiting Good for you though.

posted 06-04-2005 08:47               

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Originally posted by robnsunny:
I joined SFX as a Platinum to try to get a specific time in San Francisco. SFX has failed to get me this for 2 years. Their selection in the east is very limited. My opinion is that they are too limited in what they take and they are only useful for the west coast and Hawaii.

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We do agree with you that SFX does not have as many resorts on the East Coast as the big exchange companies. But Monty and I have had quite a few nice exchanges with SFX in the East. Let's see, within the last 6 years or so they have exchanged us to New York (Manhattan Club and New York Hilton), Hilton Head (Marriott), Myrtle Beach (Westwinds), Charleston (Church Street Inn), Miami (Hilton). I know there are other nice places Monty and I haven't been in the East, but so far have been to those we have always wanted to go to.

We have also used SFX for a couple of Caribbean trades (Antigua and Sint Maarten) and this year they are sending us to London and Spain.

We live in Southern California, and generally prefer to exchange to other regions, although we are going to San Francisco for a few days. Although they don't have as many resorts in the East as RCI or II, I was a little confused when you said they were only good for the West and Hawaii, which hasn't been our personal experience, or my daughter Cindy and her family. Their preference is Europe for their exchanges.

Edith

posted 06-04-2005 10:33            

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Originally posted by Dani:
I don't belong to SFX because I found them to be unprofessional and discourteous. I also DETEST the fact that they have threatened at least two Tuggers that I know of with legal action when they have criticized them here on TUG. On principal, they will NEVER get my business.

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Does SFX still threaten people who criticize them? Or did they practice that before they knew better and now it was history?

However, business owners should know customers are not very forgiving. They should always train their employees to treat potential customers very well. Like I have a hard time believing II is such a good exchange company now. When I belonged to II in the late 80s, they had never got me any good exchanges for my Kauai deposits. And their customer reps were very rude at that time.

posted 06-04-2005 12:48            

exeo: Yes, they have sent e-mails threatening legal action within this past year or so.

posted 06-04-2005 12:52               

After reading the SFX forum on TS Tips, I sent an email to Mark asking a few questions. He didn't respond, so I sent the email to him again. He still hasn't responded. The main reason I sent him an email was because he has encouraged several SFX members on TS Tips to email him directly with their questions.

So far, I'm not impressed. I have had very good success with II, and may just stick with them.

posted 06-04-2005 14:16               

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Originally posted by Steve83014:
I recently joined SFX as a gold member, but I have yet to request an exchange through them.

After reading the SFX forum on TS Tips, I sent an email to Mark asking a few questions. He didn't respond, so I sent the email to him again. He still hasn't responded. The main reason I sent him an email was because he has encouraged several SFX members on TS Tips to email him directly with their questions.

So far, I'm not impressed. I have had very good success with II, and may just stick with them.

Steve

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That's strange that he didn't respond. He usually replies to my emails within a day. You may want to post on tstips to him directly that you haven't gotten an rmail response.

Edye

posted 06-04-2005 17:43               

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Originally posted by Dani:
IMHO this is more than a theory. I know that years back, again, IMHO, this certainly seemed to be the case. I can think of one particularly nasty incident involving the Ciboney in Jamaica...anyone remember THAT debacle? LOL I also remember a few exchanges into Royal resorts when others where ahead in line that were IMHO unexplainable.

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How could I ever forget, especially since I was part of it!

posted 06-04-2005 21:06               

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Originally posted by exco:
Does SFX still threaten people who criticize them? Or did they practice that before they knew better and now it was history?

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I have no idea. I can only speak of what I know for sure. One attempt to threaten a Tugger was documented and posted about here on TUG. I could be wrong, but I think that was just a little before we changed over to this board in December, 2000. Unfortunately, I was made privy to another incident that I believe occured in the last year or year or year and a-half. I posted about that here on the Exchanging board within a thread about SFX.

posted 06-04-2005 21:37               

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Originally posted by Dani:
I have no idea. I can only speak of what I know for sure. One attempt to threaten a Tugger was documented and posted about here on TUG. I could be wrong, but I think that was just a little before we changed over to this board in December, 2000. Unfortunately, I was made privy to another incident that I believe occured in the last year or year or year and a-half. I posted about that here on the Exchanging board within a thread about SFX.

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Do you know the specifics of why the poster was threatened with legal action? All the exchange companies receive harsh criticism on this site, doesn't make any sense for a company to legally pursue someone just for harsh criticism. That's one battle they could never win. There must be more to this that what we have heard so far.

Is it possible the person may have posted information that was untrue, false and legally defamatory? If that was the case, then legal recourse makes sense. After all, we have only heard the story from one side, and we all know how that goes.

Sandra

posted 06-05-2005 07:40               

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Originally posted by SandraWorld:
Do you know the specifics of why the poster was threatened with legal action? All the exchange companies receive harsh criticism on this site, doesn't make any sense for a company to legally pursue someone just for harsh criticism. That's one battle they could never win. There must be more to this that what we have heard so far.

Is it possible the person may have posted information that was untrue, false and legally defamatory? If that was the case, then legal recourse makes sense. After all, we have only heard the story from one side, and we all know how that goes.

Sandra

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You certainly are quick to sing SFX's praises and jump to their defense. I find it highly suspect that most of what you post about is how wonderful SFX is.

I was one of those threatened with legal action a few years ago. SFX claimed I was posting info here on TUG that was "untrue, false and legally defamatory" without even reading my posts. It's amazing that you used the exact words that SFX did in their email to me. They took the word of another Tugger who claimed to be a friend of the owner without even verifying anything. To SFX's credit, I did receive an apology when they actually looked at the posts and verified what I told them.

BTW, I don't make things up nor do I embellish my side of the story to make myself look good. I have no need to do that.

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Pat

posted 06-05-2005 08:41               

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Originally posted by Bill4728:
Why don't you belong to SFX ?

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If they will take my Wapato Point week 52 next year, I will join. I've already asked Mark - should get a reply tomorrow.

Nothing else, that I own, qualifies.

posted 06-05-2005 14:26               

quote:

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Originally posted by SandraWorld:
Do you know the specifics of why the poster was threatened with legal action? All the exchange companies receive harsh criticism on this site, doesn't make any sense for a company to legally pursue someone just for harsh criticism. That's one battle they could never win. There must be more to this that what we have heard so far.

Is it possible the person may have posted information that was untrue, false and legally defamatory? If that was the case, then legal recourse makes sense. After all, we have only heard the story from one side, and we all know how that goes.

Sandra

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The specifics are just like that detailed above. These acts are simply an attempt to control the content of TUG where they are concerned. It's despicable. If RCI or II did this I would say the same.

BTW...you are right...this is one battle that they cannot win. However, many people do not know this and are scared off nevertheless.