RCI please respond - Timeshare Users Group Bulletin Boards

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cevents TUG Member Posts: 39 From: Marlboro, MA, US Registered: Sep 2003	posted 03-08-2005 05:10 Does RCI have a rep that responds to emails. I was just wondering when we could expect to get back onto the site?? Anne-Marie IP: Logged
philemer Moderator TUG Volunteer Posts: 2558 From: Idaho-God's Country. Registered: Oct 2001	posted 03-08-2005 08:09 quote: Originally posted by cevents: Does RCI have a rep that responds to emails. I was just wondering when we could expect to get back onto the site?? Anne-Marie The site's working for me this morning. You can write to feedback@rci.com and tell them your problem. They have a team of people that will check into your complaint. Phil IP: Logged
timeos2 Moderator TUG Volunteer Posts: 1862 From: Rochester, NY : Cypress Pointe & Westgate VV, Orlando Fl;FF Kingsgate Williamsburg, VA(FF Pts);Cove @ Yarmouth, Cape Cod MA;Rayburn CC, TX-RCI Pts Registered: Dec 2000	posted 03-08-2005 17:49 Phil - I have to disagree with you. They DO NOT reply to any emails, or if they do it is a canned, meaningless answer that doesn't address the original question. The site, at least Points search, is down and has been down for more than a week. The rest of the site seems to be up but who really knows what you are seeing now? I wouldn't trust it as far as anything it says now as there certainly are points reservations to be had yet the the site reports "Sorry, we did not find a match for your search. Please change your search criteria and try again". I guess all requests will now have to go back to the phone/VC days to get any answers at all. Every web designer that RCI employs or uses should be relieved of duty immediately. They would be better off with no web site than the current nightmare they have. ------------------ John Chase Use Email Icon above for contact address IP: Logged
Madge TUG Member Posts: 3568 From: Carmel, IN Registered: Jan 2003	posted 03-09-2005 09:00 Anne-Marie, Please feel free to send a message to feedback@rci.com, entering TUG in the subject line. I can assure you that responses will be genuine. Even if the news is not good, you will receive a thoughtful response. ------------------ ~ Madge IP: Logged
Madge TUG Member Posts: 3568 From: Carmel, IN Registered: Jan 2003	posted 03-09-2005 09:12 John, RCI's websites, especially the points site, have had a rough time lately and have presented our members with great inconvenience. I can certainly acknowledge this. RCI and Cendant have committed millions of dollars to RCI's infrastructure this year. Many of the server problems we've been having have been related to our systems trying to function at or beyond their capacities. Cendant supports our initiative to make significant changes this year that will be reflected in dramatically improved web experiences for our members. As I have more information that I can share about the initiatives, I will share them here in Ask RCI. ------------------ ~ Madge IP: Logged
timeos2 Moderator TUG Volunteer Posts: 1862 From: Rochester, NY : Cypress Pointe & Westgate VV, Orlando Fl;FF Kingsgate Williamsburg, VA(FF Pts);Cove @ Yarmouth, Cape Cod MA;Rayburn CC, TX-RCI Pts Registered: Dec 2000	posted 03-09-2005 11:16 Thanks Madge. While I would rather hear things are repaired I appreciate the acknowledgement that the site is broken rather than the repeated statements that "it's working now". I will cease my complaints for now and await an improved site later this year. I'm sure we all look forward to an at least reliable site. Thanks again. ------------------ John Chase Use Email Icon above for contact address [This message has been edited by timeos2 (edited 03-09-2005).] IP: Logged

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