is the website down again? - Timeshare Users Group Bulletin Boards

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is the website down again?

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Author	Topic: is the website down again?
rmendo TUG Member Posts: 395 From: balt,md,usa Registered: Feb 2003	posted 05-22-2005 20:13 Can't seem to select sub-area. IP: Logged
DebbieM TUG Member Posts: 4 From: Boulder, CO, USA Registered: Dec 2001	posted 05-22-2005 20:55 Yup. IP: Logged
JohnnyO TUG Member Posts: 1748 From: Registered: Apr 2001	posted 05-22-2005 21:35 same here ------------------ Grand Pacific Resorts Owners Group Private Group for Grand Pacific Resorts Owners IP: Logged
alanmj TUG Member Posts: 257 From: Ottawa, Ontario, Canada Registered: Jan 2002	posted 05-22-2005 23:53 Same for me. (02:53 EDT Monday 23 May) A new feature? Alan IP: Logged
sfwilshire TUG Member Posts: 2359 From: Clinton TN Registered: Jan 2003	posted 05-23-2005 02:40 When I try to modify an on-going search, the sub-areas continue to reflect the original area. The reset button doesn't help. Thanks, Sheila IP: Logged
philsfan TUG Member Posts: 268 From: New Jersey Registered: Aug 2001	posted 05-23-2005 04:12 still broke, 7:11 EDT IP: Logged
HuskyJim TUG Member Posts: 274 From: Williamsburg (own at Dikhololo(SA), Seapointer (SA), and Sand Pebbles (SCal)) Registered: Dec 2000	posted 05-23-2005 05:47 8:45 AM EDT, still the same problem with sub-area. Saw this problem yesterday (Sunday afternoon). RCI - can you respond??? IP: Logged
shmoore TUG Member Posts: 272 From: Kingsport, TN USA Own at Fairfield: Glade, Ocean Ridge, Williamsburg, Harbor Peppertree Outer Banks Beach Club Registered: Dec 2000	posted 05-23-2005 07:04 10 am EDT still can't use search site. Same problem as yesterday. RCI you need to fix this now. I am not desperately searching right now, but others are. IP: Logged
robnsunny TUG Member Posts: 920 From: Leesburg, VA USA Registered: Oct 2002	posted 05-23-2005 07:55 I was able to do a resort specific search using the ID numbers. The area search is broke. Did RCI do another update? Do they bother to test these things first? IP: Logged
DianeH TUG Member Posts: 1911 From: BC Canada Registered: Jan 2001	posted 05-23-2005 08:44 Phew, I thought it was just me! Still broke..... ------------------ 'Be not forgetful to entertain strangers; for thereby some have entertained angels unawares.' Hebrews 13:2 IP: Logged
Nancy TUG Member Posts: 579 From: Registered: Dec 2000	posted 05-23-2005 09:39 Is there someone, other than guides, that we could contact when this happens? Nancy IP: Logged
lawren2 TUG Member Posts: 1341 From: New City, NY USA Desert Breezes Resort; Havasu Dunes; Cape Winds 35 Registered: Oct 2002	posted 05-23-2005 10:19 you would think with the website down for 2 solid days (not including the weekly Saturday night maintenance) that RCI would at least post a message on the homepage with estimated restoral times. ------------------ Lawren There are many wonderful places in the world, but one of my favourite places is on the back of my horse. - Rolf Kopfle IP: Logged
Aldo TUG Member Posts: 130 From: Little Falls, NY Registered: Aug 2002	posted 05-23-2005 13:21 VC's who don't know what the heck they are doing. A website that doesn't work. And outrageous fees for all that??? RCI is a ripoff. IP: Logged
Dunk TUG Member Posts: 402 From: Novato, Ca. USA Peregrine Townhomes, Fox Run, Durban Sands Registered: Jan 2001	posted 05-23-2005 14:25 quote: Originally posted by Aldo: [B]VC's who don't know what the heck they are doing. A website that doesn't work. What better ways to build excess inventory to rent out. If your members can't get to it....it must be excess. ------------------ Dunk Some of it's magic, some of it's tragic, but I've had a good life all the way... Jimmy Buffett IP: Logged
JimJ TUG Member Posts: 1112 From: Ruston, LA, USA Own:Landmark Holiday Beach Resort,Paradise Isle,Summit,Bay Club of Sandestin,Mount Amanzi,Strand Pavilion,La Lucia Sands,Durban Sands Registered: Dec 2000	posted 05-23-2005 15:16 Still won't work. Can't pick a sub-area. Really pathetic service. ------------------ JimJ IP: Logged
Madge TUG Member Posts: 3721 From: Carmel, IN Registered: Jan 2003	posted 05-23-2005 15:38 rmendo, Our technical staff have been made aware of this problem and are working now to get it corrected. Sorry for the inconvenience. ------------------ ~ Madge IP: Logged
bellesgirl TUG Member Posts: 226 From: Farmington Hills, MI Registered: Jun 2004	posted 05-23-2005 15:44 Madge, You need a way to expedite the alert of this information to your technical staff. feedback@rci.com takes too long. I am sure there are many at TUG who would volunteer to be your "first alert" for problems, but we are frustrated that the VGs,although informed, do not escalate the process. IP: Logged
Jackie V TUG Member Posts: 84 From: WI The Harbor Club at Palm Coast - Floating Week, Brewster Green Week #32 Registered: Dec 2000	posted 05-23-2005 16:57 When I spoke the the RCI vacation counselor today about the website being down, they were incredibly non chalant about it. They said maybe it would be up by the end of the week because they were totally re-doing the website. When I asked why there had not been any communication on the website about it being down for so long, he quickly brushed it off and changed the subject. He asked whether I wanted to deposit another week or extend my RCI membership. Not good customer service, and of course I did not take him up on his offer. IP: Logged
teachingmyown TUG Member Posts: 822 From: TN, Fairfield (points) Registered: Jan 2001	posted 05-23-2005 21:44 hip, hip, hooray! It seems to be back in working order...glad it didn't take a week. Typing in all those resort numbers was very time consuming. (But at least it did work that way...thanks to the earlier poster for the tip) ------------------ 4200... Every day! IP: Logged
Madge TUG Member Posts: 3721 From: Carmel, IN Registered: Jan 2003	posted 05-25-2005 15:12 quote: Originally posted by bellesgirl: Madge, You need a way to expedite the alert of this information to your technical staff. feedback@rci.com takes too long. I am sure there are many at TUG who would volunteer to be your "first alert" for problems, but we are frustrated that the VGs,although informed, do not escalate the process. bellesgirl, I don't disagree with this in concept. However, putting it into practice can be more complicated. For example, our system of assigning PIN numbers for new registrants occasionally experiences outages that last only a matter of minutues. During those minutes, you can be assured we'll answer several e-mail messages about it, and take several phone calls. However, by the time we could post a special alert on our site, the problem would be resolved. In this situation that lasted longer I do think it would have been appropriate - certainly very helpful to our members. I will pass your comments on to see if we can't find a way to respond faster in situations that would appear to need more time. ------------------ ~ Madge IP: Logged

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