RCI Will Not SPACE BANK For Plaza Tucanes in Manzanillo - Timeshare Users Group Bulletin Boards

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RCI Will Not SPACE BANK For Plaza Tucanes in Manzanillo

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Author	Topic: RCI Will Not SPACE BANK For Plaza Tucanes in Manzanillo
PeteS TUG Member Posts: 6 From: Saint Louis, MO Registered: May 2005	posted 05-28-2005 03:28 I'm wondering if I have a unique problem or has this surfaced before now. I'm just returning to the BBS after having been away; time devoted to military service. I called RCI to 'bank' my week for the Hotel Plaza Tucanes Villas & Resort [5151]. I was told that RCI will not bank this directly and that I must make an International telephone call to the hotel to have the Hotel Staff perform this task. I was given a number by the RCI folks to call. THEN my nightmare started! I called the number only to get, what I have learned in Spanish, was a message that the number is out of order. I have made repeated contacts with RCI and have been given several other numbers to call only to get the same result, that none of the numbers work - all in Spanish and I do not speak Spanish (I had to get a friend to help me). I found an email address and even sent a message, for which I have had no response. Would appear now that I will lose my week and RCI refusses to help me on this. Anyone with an idea about how to get a positive outcome to this situation? IP: Logged
EJC TUG Member Posts: 389 From: Eastern Washington State. Owner: Sunterra Pacific, Worldmark, Dikhololo, Condominios Solamar Inn Registered: Dec 2000	posted 05-28-2005 07:19 I have one timeshare in Mexico. Each year I call the resort and reserve a week to have them deposit with the exchange company (in my case Interval International). I give the timeshare my credit card info to pay the mtnc fee when I make the reservation (with this particular timeshare, I only have to pay the mntc fee IF I make a reservation). With my S.African timeshare, I also have to contact the resort and have them deposit a week. I suspect it is standard operating procedure to contact your timeshare FIRST and have them make the reservation and corresponding deposit for you. I am afraid I don't see how any of this is RCI's responsibility. Do you have any recent correspondence from your resort that lists a phone number or fax machine? Perhaps you could do a Google search for your resort to see if you find any other contact numbers. [This message has been edited by EJC (edited 05-28-2005).] IP: Logged
PeteS TUG Member Posts: 6 From: Saint Louis, MO Registered: May 2005	posted 05-28-2005 10:26 Thanks for your reply and help. I've had this timeshare for more than a year. In the past all I did (before I departed for ???) was call RCI; they then deposited the week. My RCI account shows that I have a week on deposit from this place (this was done through RCI). All I can guess is that something changed while I was away. I have paid the Annual Maintenance Fee for this place so that's not the issue. I paid 'mtc' before, I departed so that my family would be able to use it if they opted. I mentioned that I have attemtped to contact them by telephone and through the Internet already with no success. Just don't know what to do; came here looking for other options. There may be none. IP: Logged
monica TUG Member Posts: 870 From: Houston, TX PB Sunset Beach-Cabo; Mayan Palace (5); Omni-Cancun; Krystal-PVR; FF Points; Melia Playa Conchal-Costa Rica; Allegro-Cancun Registered: Dec 2000	posted 05-28-2005 13:27 011 52 314 334-1098 or 011 52 314 334-1054. I tried both of these numbers and they both work. It's Saturday, so no one is answering. Try on Monday, as it is not a holiday in Mexico. Hope this helps. IP: Logged
PeteS TUG Member Posts: 6 From: Saint Louis, MO Registered: May 2005	posted 05-28-2005 21:19 Thank you. Will try to contact them on Monday. Will let you know the result. IP: Logged
Madge TUG Member Posts: 3735 From: Carmel, IN Registered: Jan 2003	posted 05-29-2005 23:30 Pete S, You may also wish to try 800/111-0752 - this is another number we have on file for Hotel Plaza Tucanes. ------------------ ~ Madge IP: Logged
PeteS TUG Member Posts: 6 From: Saint Louis, MO Registered: May 2005	posted 05-30-2005 23:01 SUCCESS! Sorta. Today (Monday, 30th) I spoke with a staff member on the "1054" number. At least now, I was able to make my request/desire known to deposit the week. Thank you, to Monica, Madge, & all for assistance, patience, response, and understanding. The spirit in this exchange of messages certainly does represent the concept of the "User Group". IP: Logged

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