posted 01-15-2005 05:22               

quote:

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Originally posted by sb1070:
It's a device used to contain water. Get a life!

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Well, sb1070: you are new here. Anytime, you post anything about HGVC etc. Ricoba, iiderman, callihockey... will jump on that and make quite a mess. These people have nothing better to do so they must do this. There are some good people here so just ignore these people. Do not respond to them; they do not deserve a response.

posted 01-15-2005 06:30               

It is clear that you can read, however, it is also clear that you do not understand what you read. No one is trying to shut you down. Quite the contrary, we want to hear what you have to say. Please attend the next annual owners meeting to discuss your concerns. Plese refrain from using some of the 4 letter words you have used in your previous postings (s**t, h**l, s*x).

I have read and understand your one time experience at HGVC seaworld; I kindly ask that you read and understand my previous seven stays at various HGVC resorts.

1-) My room key has worked the first time I tried it, in any of my previous stays. Are you certain that you were inserting the key the correct way?

2-) The staff members whom I have spoken with have been curteous and polite. I am sure HGVC has some staff members who are rude, however, I have not come across any.

3-) I have not been given a wrong room key, or seen other "naked people" (I hope whom you saw were Paris and Niki).

4-) Some of the staff members do have heavy accents, however, their English is fine. It is the same experience when I travel to any major city, (NYC, Boston, SF, LA, Hawaii, London, etc.).

5-) When I stay in other resorts I respect other peoples' privacy and try not to "overhear" their conversations unless the conversation is loud enough to be unavoidable. However, I will not make assumptions, or judgements based on something I "overheard". I am sure that each member is able to speak for his / her own experience so we can get the whole story, not just the portion that was "overheard".

6-) As a member I respect my fellow members, if the sign says "no smoking" I do not smoke.

7-)I can not recall the status of towels or light bulbs in past stays, so I can not comment on that. I will make a note of it during my next stay.

8-) The pool in seaworld is crowded with kids. My daughter likes that, so she stays. I give her 30 bucks so she can get some hair braids, lunch, ice cream, and play video games with her friends. I go to the other secluded pool where I can relax.

9-) The rooms are 9 years old, however, I feel that they are well maintained.

posted 01-15-2005 08:31            

Dave32
"No one is trying to shut you down"
"Quite the contrary, we want to hear what you have to say"

Ricoba

"But, why do you want to pop Travel Girls bubble?"

"I just don't understand why a total stranger would want to poison someone elses potentially good experience"

"My suggestion is that you sell your HGVC and move on"

iiderman
"I'm not sure what resort sb1070 is talking about but it is not HGVC @ Seaworld!"

Now if I have to I will dig up previous posts that were equally disparaging. When Travel Girl posted her request for owner experiences I only responded with a few but I could have written a book covering all the issues I've had with HGVC and it isn't isolated to the resort staff and certainly didn't start there.

posted 01-15-2005 20:15            

I have been flying with United over ten years, but once (just one time) I found myself touching sperm in a sanitary bag in the seat pocket. (Very true even though there is no way to prove my experience now.) So the last things you expect to happen do happen in this world, that I understand.

There is a certain kind of people in this world who complains about even world class services or products. So it will not be unusual if someone hates HGVC or any specific resort. That is just because the judgement is based on his or her personal experiences and sense of values.

posted 01-15-2005 20:24            

I haven't stayed at the Sea World location (eventhough SeaWorld is one of the HGVC that I own) but I've stayed at several other HGVC locations. I've run into maintenance issues with each HGVC trip. I've been disappointed but I haven't let it ruin my trip. I just pack cleaning stuff with me and stay at the newer HGVC resorts.

I suggest that you throughly inspect the villa before you unpack just in case you need to change rooms. I also found it helpful to make a list and take digital photos of the problems and then head over to the front desk to discuss the issues in person rather than calling. I actually discuss each item on the list with them and show them the digital photos on my camera so they can completely understand my issue. Sometime they don't address all of the issues on my list but as long as the bigger issues are resolved I'm generally happy.

posted 01-16-2005 08:33            

We've been very happy with our purchases and can only say it is the best thing we ever did as we couldn't have afforded the luxury accommodation otherwise. Coming from the UK is expensive enough for the airfare without paying over the odds for accommodation. We could never go back to staying in a hotel room either.

We have had our niggles with Hilton/housekeeping but only minor things like light bulbs, towels etc and believe me I'm a fussy/hard person to please. Whenever we've had a complaint it's been sorted out straight away - no hastle.

During our last visit in August we were booked into a 2 bedroom unit on Marco Island and were evacuated almost immediately (no time to check-in)due to Hurricane Charley. We spent an hour or so getting Hilton to accommodate us in Orlando (as did thousands of others) and were eventually given a studio (not ideal for the three of us but nothing else available). The studio wasn't up to scratch but as soon as we told Hilton of the problem/s we were refunded the points and given a complimentary 4 night stay in a 2 bed unit. All it took was a couple of emails and a bit of polite persuation.

We are using our points to stay in South Africa this year and are saving an absolute fortune. If we had to pay out our pocket we wouldn't be able to afford our chosen resort.

We are more than pleased with our purchases and would highly recommend Hilton.

posted 01-16-2005 16:42               

I had the fortunate experience to travel to South Africa last August for work. You will love it! It is a beautiful country with much interesting history! Please don't miss the following things in Cape Town if at all possible:

Boat trip to Robin Island where they held Mandela - very emotional, but the tour guides were either inmates or guards of the facility and it is facinating.

Historical site of District 6 and the meuseum. Again, heart wrenching but well worth the experience

Clifton Beach - one of Travel Channels top 10 beaches and lovely

Of course all of the waterfront - fun shopping!

The Sunday market - can't remember the name, but it is wonderful and so many great things to purchase, you can hardly carry them home

Keep a hold of your purse, don't travel alone or in the evenings by foot - they really do mean it!

Have a wonderful time! I wish I could afford the air fare to take my family - maybe I will get another opportunity with work someday!

posted 01-20-2005 10:51               

The only negitive experence was they gave us a card for a welcome package and the person was never there to give us the package.

posted 01-22-2005 07:49              

I really doubt it would sell becasue I do not believe one word you are saying. I think you just like baiting people and probably are a very unhappy person and negative person in all your dealings in life.

posted 01-22-2005 18:41               

I am not surprised that you had a poor experience at HGVC. Having read this message thread for the first time, it's clear by reading your posts that you purposefully pick a fight and you are quite a negative person. I bet you always have poor experiences wherever you go.

posted 01-22-2005 19:48               

He is being nice in this thread compared to most of the ones he's been involved in.

posted 01-24-2005 05:50               

quote:

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Originally posted by sb1070:
WOW! People on here love to make assumptions. When Hilton does something right, I'll be thrilled to report it, but since to date I've only experienced poor service and excuses for it, I'm not going to make something up.

Furthermore since I seem to be the only person who doesn't work for Hilton there's no shortage of questionably positive reviews.

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sb1070, I don't work for Hilton.. Hilton works for me!

posted 01-24-2005 10:00               

quote:

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Originally posted by sb1070:
the resort staff gave me keys to a villa that was occupided by other naked people ...

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Other naked people?"

[This message has been edited by kter (edited 01-24-2005).]

posted 01-24-2005 13:52            

From that point forward I've been attacked for sharing my experiences with Hilton. I never asked anyone to share my opinion. I never expected anyone to agree with me, I simply used this forum for what it's intended to do and I've been treated extremely unfairly for it.

posted 01-27-2005 03:22               

But we have since then written a number of letters/emails, including one to Antoine Dagot - President and Chief Executive Officer, but have had no reply. We recently got a voice mail message from Kevin Lang - General Manager, but no follow-up dispite a number of emails direct to him.

We are not convinced yet that HGVC do enough to resolve problems, but we are willing to give them a number of chances and not judge on only one stay. We cannot fault their service at their Hotels, but the HGVC has not yet lived up to our expected level of customer service.

posted 01-27-2005 10:22               

quote:

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Originally posted by chesterbhoy:
We had some problems when we stayed at the new HGVC on International Drive - Tuscany (October 2004). We initially put these down to new complex teething problems.

But we have since then written a number of letters/emails, including one to Antoine Dagot - President and Chief Executive Officer, but have had no reply. We recently got a voice mail message from Kevin Lang - General Manager, but no follow-up dispite a number of emails direct to him.

We are not convinced yet that HGVC do enough to resolve problems, but we are willing to give them a number of chances and not judge on only one stay. We cannot fault their service at their Hotels, but the HGVC has not yet lived up to our expected level of customer service.

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What kind of problems are you having?

posted 01-27-2005 11:01               

2. Deli staff were not very efficient, actually very rude! Our reservation was initially done through hilton hotels and was for full american breakfast...we got a begal, coffee and juice.

3. We left personal items to a value of $2k (£1k) in the room when we checked-out. These have never been found and no real interest from staff or management.

4. No response to a number of letter direct to resort general manager. Limited response when escalated.

5. Chasing for money after 30days, when we agreed 60days. Then tried to charge interest.

6. Then although promised we could use bonus points just like other club points, appears we were missed informed by sales.

These are minor points, but leaves a very bad taste in our mouths......We have found if you complain HGVC eventually response, but we had hoped it would be good 1st time round.

posted 01-27-2005 12:17            

My 3rd stay at Seaworld was better than the first 2, but despite that I've given up on expecting Gold Crown service for Hilton.