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Author Topic:   HGVC - RCI exchange Kahana Fall 2788
myip

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Posts: 335
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Registered: Sep 2002

posted 04-27-2005 16:44     Click Here to See the Profile for myip   Click Here to Email myip     Edit/Delete Message   Reply w/Quote Post A Reply
I called HGVC regarding 2788 Kahana Fall exchange. HGVC can't see availablity as seem in the sighting board. I asked them whether they have a filter on the resort. They said no. It is very strange when there is a report of so many unit available and yet HGVC can't see them.

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Sandy Lovell

TUG Member

Posts: 1534
From: Dallas, TX, VIP Gold Fairfield Points(4 units), HGVC Elite (Bay Club, Seaworld), Tradewinds Cruise Club + 4 others
Registered: Dec 2000

posted 04-27-2005 18:45     Click Here to See the Profile for Sandy Lovell   Click Here to Email Sandy Lovell     Edit/Delete Message   Reply w/Quote Post A Reply
Call them back again, and explain that there was availability posted on the website, and nicely ask them to search again.

I don't know why it is not pulling up, but many of us have found that if you don't like the first answer, ask someone else.

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myip

TUG Member

Posts: 335
From:
Registered: Sep 2002

posted 04-27-2005 19:33     Click Here to See the Profile for myip   Click Here to Email myip     Edit/Delete Message   Reply w/Quote Post A Reply
Sandy,

You are right. I called back. A nice gentleman allowed me to exchange to the resort. The reason why the resort is not pulling in HGVC is because HGVC considers that resort is not at par with Hilton. There are too many people complain about it. If there is problem with the exchange, Hilton will not do anything about it. I reserved the week in August and have 24 hours to cancel the reservation if needed to without any penaty.

Thanks for the suggestion for calling back.

[This message has been edited by myip (edited 04-27-2005).]

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Sandy Lovell

TUG Member

Posts: 1534
From: Dallas, TX, VIP Gold Fairfield Points(4 units), HGVC Elite (Bay Club, Seaworld), Tradewinds Cruise Club + 4 others
Registered: Dec 2000

posted 04-28-2005 12:59     Click Here to See the Profile for Sandy Lovell   Click Here to Email Sandy Lovell     Edit/Delete Message   Reply w/Quote Post A Reply
myip

Glad to see it worked. Are you the one who has a wanted exchange for Embassy in redweek. If so you might be able to remove it as it looks like you obtained a Maui exchange yourself.

Sandy

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myip

TUG Member

Posts: 335
From:
Registered: Sep 2002

posted 04-28-2005 14:13     Click Here to See the Profile for myip   Click Here to Email myip     Edit/Delete Message   Reply w/Quote Post A Reply
I am excited going to Maui. Just changed my ads to 2007 Carribean instead of Maui, summer 2006.

[This message has been edited by myip (edited 04-28-2005).]

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