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Topic: Maintenance Fees
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faceache TUG MemberPosts: 7 From: United Kingdom Registered: May 2005
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posted 05-12-2005 10:38
We own a timeshare in Hawaii. The maintenance fees are climbing up considerably each year. This timeshare is part of complex with permanent residences in several of the units. I have tried to get in touch with the individual who represents the timeshare users to discuss the basis for the increases, but the individual is non-communicative on this issue. I feel that we cannot get any direct answers. Does anyone have any suggestions?IP: Logged |
aliikai2 TUG MemberPosts: 1631 From: Bellingham WA Registered: Aug 2001
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posted 05-12-2005 10:47
Which Resort? Don't they send you a financial statement each year ? All of ours do, and most of them haven't had any significant increases after the 9/11 insurance jump. Let me know, I would love to find out for you and me. Greg My Website ------------------ We will be at the Kona Hawaiian Village from October 15th till November 6th, Mahalo [This message has been edited by aliikai2 (edited 05-12-2005).] IP: Logged |
faceache TUG MemberPosts: 7 From: United Kingdom Registered: May 2005
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posted 05-12-2005 11:18
Actually, Greg. it is the Alii Kai II in Princeville. No, they do not send a financial statement, and I am beginning to get a bit suspicious. We have not received any newsletters either as to who is doing what, staff changes, enhancements., etc. When I email Grant Pacific Resorts who are, supposedly, the administators, I get no feedback. I am at the point of making a complaint to an appropriate agency in Hawaii. There are about 900 timeshare owners for this facility. I wonder if I am alone in my concerns.Joan PS we own other timeshares and I get annual statements and newsletters indicating where the money is spent and why.
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LeeB TUG MemberPosts: 1170 From: San Jose, CA, USA Mountain Retreat, Makai Club, Winners Circle Registered: Dec 2000
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posted 05-12-2005 11:22
When a resort is mixed, and the overwhelming majority of HI ts resorts are, there are two obligations. First is the condo owners association. Every owner has to pay toward keeping the common elements of the property up and running. This is grounds maintenance, painting the outside, the roofs, the salary of any condo employee and more.Second, ts owners have to keep up the insides of their condos. This includes cleaning every week, cable TV fees, interior painting, salaries or management fees for the ts functionality, furniture, appliances and inside repairs. The TS part is usually more costly than the condo part. You definitely should be able to reach a board member, if not a property manager. ------------------ Lee Boylan IP: Logged |
kauai kid TUG MemberPosts: 751 From: Owner NaPali Kauai Club at Princeville, Embassy Poipu, & Maui Schooner Registered: Nov 2003
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posted 05-12-2005 12:20
faceache: I spent two weeks in December 04 at Alii Kai (and own at NaPali Kauai). The resort exterior was well maintained. In comparison with other resorts on Kauai it appears that Alii Kai has one of the lower maintenance fees. However, I too would like to get annual financial statements and methods to contact people.Sterling
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aliikai2 TUG MemberPosts: 1631 From: Bellingham WA Registered: Aug 2001
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posted 05-12-2005 12:36
From what I can see, the fees haven't kept up with inflation. When we bought there in 1999, they were $456, and from what I can find they are only $599 now, with much of that being the insurance increase that kicked in 2001 , what I call the 911 effect. Those are very, very low fees for a Gold Crown rated Hawaiian resort. Even lower than Lawai Beach, their 2 bed units run $656-702 depending upon which association. Are yours higher than that?
Most of the rated Hawaiin 2 bedroom units run from $775 to $1200 per year . Maybe it is just the Hawaii factor, where all fees are higher than many other properties. fwiw, Greg quote: Originally posted by faceache: Actually, Greg. it is the Alii Kai II in Princeville. No, they do not send a financial statement, and I am beginning to get a bit suspicious. We have not received any newsletters either as to who is doing what, staff changes, enhancements., etc. When I email Grant Pacific Resorts who are, supposedly, the administators, I get no feedback. I am at the point of making a complaint to an appropriate agency in Hawaii. There are about 900 timeshare owners for this facility. I wonder if I am alone in my concerns.Joan PS we own other timeshares and I get annual statements and newsletters indicating where the money is spent and why.
------------------ We will be at the Kona Hawaiian Village from October 15th till November 6th, Mahalo [This message has been edited by aliikai2 (edited 05-12-2005).] IP: Logged |
faceache TUG MemberPosts: 7 From: United Kingdom Registered: May 2005
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posted 05-12-2005 12:54
Lee/Greg I will admit that the Alli Kai is well-maintained and yes, there is a POA, but the timeshare owners are represented by one individual, and, when I tried to get contact numbers for Ron Wright, our representative, it was impossible to ferret out the details from anyone including the on-site staff. The full-time residents pay a maintenance fee monthly, about $600, whereas each timeshare owner pays $640 per week and for 900 timeshare weeks that is a whooping $576000. The Alii Kai has 56 units and 18 of them are timeshare. Yes, I do realize there are large overheads for the timeshares but administration costs for Grand Pacific Resorts is extremely generous.The interiors of the timeshares need much improvement and there are no perks like airconditioning or on-site recreational facilities except for the pool. The timeshare office is open only parttime for a couple of hours each day and not on Sunday. I would really like some detailed numbers as to why the maintenance fees have escalated by more than 20% in the past two years. Is is really necessary or are we paying someone's high salary. I know for the Marriott timeshares we have, there is a board of directors who we vote in plus meetings we can attend. We also get an detailed financial statement each year. Joan IP: Logged |
aliikai2 TUG MemberPosts: 1631 From: Bellingham WA Registered: Aug 2001
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posted 05-12-2005 13:08
You can't compare the whole unit @ $600 to a timeshare unit. The whole unit receives no cleaning, no linens,no furniture, no appliances, no supplies, no desk help, no phones, etc. All they get is exterior maintenance. Where a timeshare unit gets a full cleaning and a mid week cleaning each week, and the fact that wages in Hawaii are fairly high, and a simple 1 hour cleaning with supplies and fresh towels and linens cost the average resort around $100. Then add in the replacements for dishes, soaps, appliances, bedding, in fact the entire interior of the units is the Timeshare managements job to keep up. I will agree that someone should be furnishing you an annual report of the financial status of the association, but your fees are still very low for a Hawaiian Gold Crown 2 bedroom unit. Greg quote: Originally posted by faceache: Lee/Greg I will admit that the Alli Kai is well-maintained and yes, there is a POA, but the timeshare owners are represented by one individual, and, when I tried to get contact numbers for Ron Wright, our representative, it was impossible to ferret out the details from anyone including the on-site staff. The full-time residents pay a maintenance fee monthly, about $600, whereas each timeshare owner pays $640 per week and for 900 timeshare weeks that is a whooping $576000. The Alii Kai has 56 units and 18 of them are timeshare. Yes, I do realize there are large overheads for the timeshares but administration costs for Grand Pacific Resorts is extremely generous.The interiors of the timeshares need much improvement and there are no perks like airconditioning or on-site recreational facilities except for the pool. The timeshare office is open only parttime for a couple of hours each day and not on Sunday. I would really like some detailed numbers as to why the maintenance fees have escalated by more than 20% in the past two years. Is is really necessary or are we paying someone's high salary. I know for the Marriott timeshares we have, there is a board of directors who we vote in plus meetings we can attend. We also get an detailed financial statement each year. Joan
------------------ We will be at the Kona Hawaiian Village from October 15th till November 6th, Mahalo IP: Logged |
faceache TUG MemberPosts: 7 From: United Kingdom Registered: May 2005
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posted 05-12-2005 13:09
GregYou may feel the rates are low and they may be, but one wants value for money and not just "let's see what the traffic will bear". We have just returned after staying there for three weeks. I really love the place but now feel a bit uncomfortable. Joan IP: Logged |
aliikai2 TUG MemberPosts: 1631 From: Bellingham WA Registered: Aug 2001
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posted 05-12-2005 13:21
It is unlikely that spending vast amounts of time and effort will yield anything in the way of a reduction in the annual costs for your unit. Frustration is about all you will accomplish I fear. My advice to would be that if you feel a bit uncomfortable that you consider selling and moving on, life is too short to be consumed by things that make you unhappy. jmho, Greg quote: Originally posted by faceache: GregYou may feel the rates are low and they may be, but one wants value for money and not just "let's see what the traffic will bear". We have just returned after staying there for three weeks. I really love the place but now feel a bit uncomfortable. Joan
------------------ We will be at the Kona Hawaiian Village from October 15th till November 6th, Mahalo IP: Logged |
faceache TUG MemberPosts: 7 From: United Kingdom Registered: May 2005
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posted 05-12-2005 15:18
Dear GregYou are probably right. I will only get frustrated. But you know, I think it only right to at least take the time and effort to question. We are not just timeshare owners but owners of that facility even if it is 1/52. Cheers Joan IP: Logged |
DonM TUG MemberPosts: 239 From: New Fairfield, Connecticut Registered: Dec 2000
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posted 05-12-2005 16:25
quote: Originally posted by faceache: The full-time residents pay a maintenance fee monthly, about $600
Wow that seems high- unless it includes properrty taxes & insurance. Does it?
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kauai kid TUG MemberPosts: 751 From: Owner NaPali Kauai Club at Princeville, Embassy Poipu, & Maui Schooner Registered: Nov 2003
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posted 05-13-2005 05:43
Faceache: I had a complaint about a Hawaii time share 10 years ago and it was resolved by contacting the following agency: Probably be a good idea to make sure the address, etc is correct now:State of Hawaii Regulated Industries Department of Commerce and consumer affairs 828 Fort Street Suite 600A PO Box 2399 Honolulu, HI 96804 phone 808-587-3222 Sterling
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faceache TUG MemberPosts: 7 From: United Kingdom Registered: May 2005
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posted 05-14-2005 01:09
DonM/Kauai KidDonM, it does seem a bit high, and I don't know what it includes. This information was only mentioned sitting at the pool with a full-time resident. No one was anxious to give any information even though we are owners at that facility. Any information has to come through our timeshare representative who does not give out any contact numbers. Kauai Kid, thanks for the information. I do believe the Hawaiian government is keen to keep on top of the timeshare and tourist industry, and we as owners have a right to know how our maintenande money is spent and examine the figures. IP: Logged |
JanB TUG MemberPosts: 1226 From: Sacramento, CA - Owner Kona Coast, Imperial Hawaii, Embassy Lake Tahoe; Port Pacific and Village Resort, Australia Registered: Dec 2000
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posted 05-14-2005 08:29
We have a 1 bdrm/2 ba timeshare in Waikiki that has gone from $411 when we bought in 2000 to $554 in 2004. The biggest jump came in property taxes when the county of Oahu decided to tax our timeshare the same as a hotel, which, by the article in another thread on TUG, seems to be the wave of future income growth for Hawaii counties. Our ts is not a GC, not even an RID, but the location is fabulous and comparable hotel units run vastly more for the same size.All our Hawaii ts mfs do include taxes and insurance. We've yet to be hit with supplemental fees. I believe Hawaii requires sufficiant funds to be collected to cover ALL recurring maintenance. It's the Inikis that cost more. And, all our timeshares, even the ones in Australia, send us financial information on the operating costs of the resort, broken down by unit costs, also. ------------------ Be slow to criticize, quick to compliment. IP: Logged |
snelson TUG VolunteerPosts: 6666 From: Belly-View, WA. Owner: Embassy Poipu (floating); Winners Circle (Week 52), Raintree Vacation Club; Club Regina Registered: Dec 2000
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posted 05-14-2005 10:06
The issue of the size of timeshare annual fees is a recurring topic here at TUG. The difference between timeshare fees and fees paid by whole owners is usually part of the discussion. Greg has given some good background information. I will merely add that there are many timeshare resorts that are firmly controlled by the owners, with active and capable Boards of Directors that hire and oversee a managment company. Some of those directors are even TUGgers. The overall situation is that the cost of operating a timeshare resort on the US mainland typically runs about $500 per week - sometimes a bit more, sometimes a bit less. It is influenced by local market conditions, how many amenities the resort has, etc. A big factor is how much money the Board puts into capital reserve accounts to fund replacements. Hawai`i is significantly more expensive than the mainland. Almost everything costs more in Hawai`i, from labor to supplies to electricity. Kaua`i is also a bit more expensive than O`ahu, because most items delivered to Kaua`i go to O`ahu first, then are reloaded to go to Kaua`i. Bottom line is that your annual fees at Ali`i Kai are among the most reasonable in Hawai`i and on Kaua`i. In fact, the fees are so low that if I were an owner, I would want to satisfy myself that the capital reserve accounts are being adequately funded. If the reserve accounts are not adequately funded, owners will get hit with a large special assessment when something needs to be replaced, but there isn't money available to do it. My post is not intended in anyway to discourage you or dissuade you from trying to get the financial information you are looking. It's good that you're paying attention to these matters. I just want to put some perspective on the situation for you. ------------------ Steve Nelson [This message has been edited by snelson (edited 05-14-2005).] IP: Logged |
Neil Bock TUG MemberPosts: 105 From: So CA own at Aquamarine Villas, Carlsbad Inn, Gaslamp Plaza Suites, Sand Pebbles, Winners Circle, Makai Club Registered: Dec 2000
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posted 05-14-2005 11:27
Are you sure that Grand Pacific is managing your particular unit? I spent a week there last summer in one of the units managed by Grand Pacific and was told by staff that there are several management companies involved with their units scattered about through the complex. I've never had trouble getting information about one of the Grand Pacific Resorts where we own. Have you tried calling GPR Owner Services in Carlsbad, CA at 888-477-6967?I agree with other responses that the fees seem reasonable. We are paying over $800 at Makai Club Cottages. Increases in the range of 6-10% per year are fairly common and necessary to keep up with rising costs of everything from energy to insurance to wages. I'm one of those TUGgers who serves on a Board of Directors and struggles to keep the maintenance fees reasonable while maintaining a quality resort and vacation experience for our other owners. Neil IP: Logged |
kauai kid TUG MemberPosts: 751 From: Owner NaPali Kauai Club at Princeville, Embassy Poipu, & Maui Schooner Registered: Nov 2003
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posted 05-15-2005 12:12
After hurricane Iniki hit Kauai we got notice of a special assessment for roof damage at NaPali Kauai (part of Alii Kai). Memory is getting old but it was in the neighborhood of $200--heck we easily blow more than that in one day.Also I thought the dollar was falling in comparison to the euro--that should make it even cheaper for the UK owners. On our last trip to Kauai a couple from Belgium had literally been around the world in a single trip. They said Kauai was tops of all the places they had been. Can you imagine? Around the world and they weren't even 30 yet. Also spoke with a man from Great Britan who thought gasoline prices were reasonable at $2.099/gallon. He said at home they were on the order of $8/gallon mostly taxes. Sterling
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