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Author Topic:   pueblo bonito mazatlan sandi TUG Member Posts: 55 From: so.glastonbury, ct usa Registered: Dec 2000 posted 03-26-2005 08:48                I am having trouble with PB Mazatlan depositing my weeks to RCI. I requested the deposit on Feb. 21, 2005 and they still are not on the RCI website. Does anyone have any suggestions for speeding up this process? I need to deposit them ASAP since I want to convert them to points. Thanks for any suggestions. ------------------ pueblo bonito mazatlan and sunset beach; westin regina pv IP: Logged Al D TUG Member Posts: 218 From: Placerville, Ca USA Registered: Dec 2000 posted 03-26-2005 09:04                I had the same problem with my Cabo weeks. They finally showed up, but it took about 3-4 weeks. ------------------ Al D IP: Logged Hodag71 TUG Member Posts: 19 From: Falcon Hills, CO, USA Registered: Nov 2002 posted 03-28-2005 17:38                Rembember that the Spanish word "Maņana" in Mexico doesn't mean tomorrow... it just means "not today." IP: Logged JacknSara TUG Member Posts: 217 From: Mercer Island Washington USA Pahio Kauai Beach Villas, Pueblo Bonito Mazatlan Registered: Feb 2001 posted 04-01-2005 22:11                Over the last 4 years that we have owned there, we have only used email to make space bank requests or make a reservation. We have experiences ranging from good to many tries before getting a response. Most recently, we have had excellent response / customer service from (copying in her signature block) ISELA QUINTERO Reservations Manager / Gerente de Reservaciones PUEBLO BONITO MAZATLAN Tel. (669) 989-8900 Ext. 8764 Fax (669) 914-1723 iquintero@pueblobonito.com.mx IP: Logged sandi TUG Member Posts: 55 From: so.glastonbury, ct usa Registered: Dec 2000 posted 04-02-2005 07:16                That is funny that you would mention her. Since she is the one who isnot responding to my emails. I have had great luck with our Sunset Beach reservations via emailwith Eduardo. He is the one that sent me to Ms Quintero after the problem had not been resolved. I have yet to even get a response to me emails in 2 weeks. May be she's on vacation but you would think there would be at least an automatic repsonse built into the system. That is not a way to run a business. Thank you for your assistance and I will keep trying. ------------------ pueblo bonito mazatlan and sunset beach; westin regina pv IP: Logged Hoc TUG Volunteer Posts: 4791 From: Huntington Beach, CA Owner: Club La Pension, New Orleans; Nob Hill Inn, S. F.; Pueblo Bonito, Mazatlan; Allen House, London; Custom House, Boston Registered: Jan 2001 posted 04-02-2005 07:44             quote: Originally posted by sandi: That is not a way to run a business. Unfortunately, that is the way to run a business in Mexico. It normally takes me at least two, and sometimes as many as five, attempts before they actually deposit a week for me. ------------------ Those are my principles. And if you don't like them, well, I have others. IP: Logged Kathy347 Non Member Posts: 9 From: Pueblo Bonito Emerald Bay in Mazatlan Registered: Feb 2005 posted 04-02-2005 11:35             I have mixed results at Emerald Bay. This year I asked them to deposit my 2006 week, but they wanted me to prepay my maintenance fee. Once I did that, I emailed them again requesting to deposit once they receive my check. I also asked them to email me once they had made the deposit. I was surprised at how fast they responded - within a few days of my email. IP: Logged

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