Author
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Topic: Carriage Hills and Shell Vacation Club
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Harmina TUG MemberPosts: 758 From: Ont. Canada Registered: Dec 2000
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posted 07-05-2003 12:17
Hi, we just returned from a wonderful week at the Carriage Hills resort ( we are owners.) I was not too impressed when the sales dept called and told us they needed 30 minutes of our time to update us with the new Shell Vacation Club. They are now trying to get the weeks owners to convert to points. They were giving us a very special deal....they wanted us to fork out $3995 Cnd. and they would convert our week to points and register us for the SVC. On top of this they wanted to sell us an EOY red floating week and they would transfer that one to points as well, plus they would transfer our Kahana Falls week for free. The total for all of this with the EOY red floating week was $10,800. My husband thought it was a good deal and was all set to go through with it. I thought it was a rip -off. The salesperson told us she would get all the papers ready and would meet us in an hour after we had our lunch. I called RCI and thank goodness the VC was well informed and we ended up not going through with it. The RCI VC actually told me to join TUG and said I would be able to also get a lot of info there about points. I told her I was already a member but had never gone to the points discussion board because points had never interested me. Thank goodness we didn't go through with it. I was so disgusted with what the sales department is trying to do up there. They also wasted about 3 hours of my vacation time. They are also telling owners if you don't convert to points you will not be able to exchange through RCI. It is a bunch of BULL! ------------------ Harmina IP: Logged |
chicklet TUG MemberPosts: 48 From: ontario, canada Registered: Jun 2002
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posted 07-05-2003 18:19
I was just at a Timshare Seminar in Gatlinburg and they were discussing the point system. I own weeks and I had asked about the future of weeks compared to points. She said that there will be weeks available but most new resorts coming into timeshare would be on points and we would not have access to them. Weeks owners can exchange for weeks only and points have access to weeks and points timeshares. Just thought you'd like to know. I was certainly glad to hear that.IP: Logged |
Harmina TUG MemberPosts: 758 From: Ont. Canada Registered: Dec 2000
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posted 07-05-2003 19:33
That is just another sales pitch. RCI told me that they have a points grid for all resorts regardless of whether they are on the points system or not. You can still use your weeks resort at a points based resort. She also mentioned that right now they only have points based resorts in Canada and the U.S. They doubt Europe will even go to points as people there still want to use full weeks rather than break up their weeks. The VC told me it will be a long time before all of the resorts will be switched and she mentioned that you will always have the option of using weeks. What really bothers me at what they are doing at Carriage Hills is that they have two different sales departments. The one department sells the weeks and once you have purchased a week, the Shell Vacation Club department gets in touch with you and tries to sell you the points club. We were told if we didn't convert to the SVC we wouldn't be able to trade with RCI once Carriage Hills became a complete points resort. I told them seeing that I had a fixed week I would just come up and use my week. I told the salesperson that when we bought we were told that we were affiliated with RCI as our exchange company and now they are telling us that we won't be able to use RCI if we don't join the SVC. I told them that I considered the sales people a scam. They weren't too impressed with me. I spoke to one fellow and he had just purchased a red floating week last month and now the SVC sales department had made an appointment with him to go over the points system. Why didn't they give him the option last month? It will cost him additional to do it now. I was just so upset with them and am still fuming over the whole thing. I have read about other TUG members being upset with the SVC sales people and now I know what they meant. However, I still love my Carriage Hills week.------------------ Harmina IP: Logged |
Art TUG MemberPosts: 988 From: Grand Island, NY Registered: Dec 2000
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posted 07-06-2003 14:23
HarminaWhether it's in Canada or Hawaii, Shell has really been trying to get people to switch from weeks (Kona Coast, in my case) to points in a deal that is all their way. They wanted $2995 US from me plus the deed to my existing week as the cost of converting. Don't know how they were with you, but in Hawaii, they've been high pressure, and obnoxious in their pitches. Art IP: Logged |
Harmina TUG MemberPosts: 758 From: Ont. Canada Registered: Dec 2000
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posted 07-06-2003 17:38
Art, it was also very high pressured here. I am still so appalled by it all. It was unbelievable! ------------------ Harmina IP: Logged |
bigfrank TUG MemberPosts: 4165 From: NY--Orlando International18 French Lick Springs IND7 Brassie Knob Villas GA7 Sky Valley GA 50,3,7,7 Sea Mist Cape Cod5 Flagship,AC NJ38 Telemark,WI 25 Registered: Nov 2001
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posted 07-06-2003 19:13
Thet called me when I was there. i told them I did not want to tour. No questions asked. They did not presure me at all.------------------ Where to next ? Check My 14 Rci Journals login big_frank And do not make fun of my Spelling. My spell checker Theresa was not there when I wrote them. IP: Logged |
Harmina TUG MemberPosts: 758 From: Ont. Canada Registered: Dec 2000
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posted 07-06-2003 19:51
Frank- They have two different departments. First they have a sales dept. to sell you a normal weeks unit and then a different dept. tries to get you to join the Shell Vacations Club. We are very happy with our weeks unit and there was absolutely no pressure when we purchased in 1997. Now this other department that tries to get you to convert your weeks to points is very deceitful. I think they just started promoting the Shell Vacation Club this past Spring. ------------------ Harmina IP: Logged |
Bootleg Non MemberPosts: 1374 From: Registered: Dec 2002
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posted 07-07-2003 03:34
One of the big problems I have with the way the points program is being marketed is the ruthless terror tactics they use. Paid sales reps get a finder's fee to persuade people that their original investment in vacation ownership will "soon be worthless" or that they will be treated to "leftovers in the future" if they don't pay a ridiculous fee to convert. I get calls all the time from members who find, after converting, that the points' availability is not much different from regular weeks. Whether its points or weeks, if a member owns a popular time/location, they are less likely to deposit it, so there's little substance in their claims. All they want to do is convince people to pour more money into the timeshare they already own. IP: Logged |
Harmina TUG MemberPosts: 758 From: Ont. Canada Registered: Dec 2000
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posted 07-07-2003 05:11
Bootleg- Does one lose their deed when they convert to points?------------------ Harmina IP: Logged |
Art TUG MemberPosts: 988 From: Grand Island, NY Registered: Dec 2000
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posted 07-07-2003 17:08
HarminaYou do if you convert to Shell points. In return, you get a certificate of trust or something like that which says you have an undefined share of some property. However, the legal protections associated with a deed are gone. Art IP: Logged |
Harmina TUG MemberPosts: 758 From: Ont. Canada Registered: Dec 2000
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posted 07-07-2003 19:17
Art- thank you for clarifying. That is exactly what I was afraid of. I mentioned that to the salespeople that were trying to get us to convert and they kept saying that we would still have our deed....nothing there would change. ------------------ Harmina IP: Logged |
Art TUG MemberPosts: 988 From: Grand Island, NY Registered: Dec 2000
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posted 07-08-2003 09:20
HarminaI better hedge my reply a little. For a US timeshare, one has to give up his deed for the conversion to Shell points. Potentially, the rules in Canada may be different. Art IP: Logged |
keith TUG MemberPosts: 230 From: toronto, canada Registered: Dec 2000
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posted 07-08-2003 19:20
Harmina, Thanks for starting this thread. I was curious how Shell was going to approach the points option. At Georgian Manor, formerly Vacation Inn Resort, upon the change of ownership, the new management tried to get the owners to purchase the points option and join the "vacation club". $2,000-$3,000. They used the same lines as Shell i.e. you will still have your deed and nothing changes but you will have additional opportunities for trading, etc. Needless to say, I still remain unconvinced. Why give away deeded ownership for shares in a vacation club which could go bankrupt and has lesser protections for a t/s owner? Thanks for the heads up. ------------------ Keith IP: Logged |
tcruiser TUG MemberPosts: 21 From: Registered: Dec 2000
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posted 07-17-2003 13:57
I just did a search on "Shell Vacations" over the last 30 days and up came 5 separate threads. I decided to put in my 2 cents' worth here since it's the most recent.I converted from Suites@Fisherman's Wharf to Shell Vacations last November. I had been a satisfied owner at SFW for several years because we were always able to exchange our week for quality resorts in high-demand places, plus II always gave a bonus week each year. Here's my take. I've always paid retail for timeshare, and this conversion was no exception. The way I look at it, I might be paying more than wholesale, but timeshare is a lifetime investment and the difference is not very significant when you spread it out over the years. If I like the sales pitch, I don't mind helping the guy (or gal) make a living. I believe buyers get more protection this way also. Shell Vacations is actually better than I had expected. It is a complete vacations package that gives me the flexibility of how to use my points. I could use them in a conventional timeshare way, or convert to airline miles, rental car values, or MasterCard credits applicable for staying at hotels. Whereas my SFW week was good only for a week's stay at SFW or another resort via exchange, my points now give me the flexibility of applying them on a combination of vacation needs. One thing I have noticed is that people who bad-mouth Shell Vacations are non-owners (they only seem to be concerned about being "ripped-off" and base their judgement purely from that standpoint: the MO goes like this - there's no way I'm paying retail, and if the salesperson so much as retracts a bit of the friendliness towards me, I'm going to bitch about it. c'mon, they have to make a living just like you), whereas I have not seen any complaints coming from owners themselves. You will not find one in me as well. I think that speaks volume about the Club. IP: Logged |
RonaldCol TUG MemberPosts: 1042 From: Chicago, IL USA; owner at Bluegreen's Christmas Mountain Village; Shell Anaheim and Fairfield's Dolphin's Cove in Anaheim. Registered: May 2002
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posted 07-17-2003 17:09
quote: Originally posted by tcruiser: I just did a search on "Shell Vacations" over the last 30 days and up came 5 separate threads. I decided to put in my 2 cents' worth here since it's the most recent.I converted from Suites@Fisherman's Wharf to Shell Vacations last November. I had been a satisfied owner at SFW for several years because we were always able to exchange our week for quality resorts in high-demand places, plus II always gave a bonus week each year. Here's my take. I've always paid retail for timeshare, and this conversion was no exception. The way I look at it, I might be paying more than wholesale, but timeshare is a lifetime investment and the difference is not very significant when you spread it out over the years. If I like the sales pitch, I don't mind helping the guy (or gal) make a living. I believe buyers get more protection this way also. Shell Vacations is actually better than I had expected. It is a complete vacations package that gives me the flexibility of how to use my points. I could use them in a conventional timeshare way, or convert to airline miles, rental car values, or MasterCard credits applicable for staying at hotels. Whereas my SFW week was good only for a week's stay at SFW or another resort via exchange, my points now give me the flexibility of applying them on a combination of vacation needs. One thing I have noticed is that people who bad-mouth Shell Vacations are non-owners (they only seem to be concerned about being "ripped-off" and base their judgement purely from that standpoint: the MO goes like this - there's no way I'm paying retail, and if the salesperson so much as retracts a bit of the friendliness towards me, I'm going to bitch about it. c'mon, they have to make a living just like you), whereas I have not seen any complaints coming from owners themselves. You will not find one in me as well. I think that speaks volume about the Club.
Like you were we are still a weeks owner at Shell Peacock Anaheim. So, when I saw this thread about Shell I checked it out, naturally.
I also own points at Fairfield so I understand the advantages and disadvantages of points. I also own weeks at Bluegreen so I have an idea how weeks work too. The original creator of this thread was more ticked off at the sales tactics of the Shell salespeople rather than the value of the points package. It's more an issue of the the way the message was delivered that bothers her. In terms of the use of points for services and products OTHER THAN vacation time you'll find that eventually the points pricing of these products and services will go up. Fairfield Partners Plus Points owners are now grumbling that what they originally were told -- that they can use their points for cruises, car rentals, hotel reservations, etc., etc. -- are still true but the costs have gone up. Fairfield tacks on service fees for points-to-service conversions. I'm a Fairfield Plus member, not a Partners member. I can use my points only to buy time in other Fairfield resorts. ------------------ "Stop me before I buy again!; owner at Bluegreen's Christmas Mountain Village; Shell Anaheim and Fairfield's Dolphin's Cove in Anaheim IP: Logged |
Harmina TUG MemberPosts: 758 From: Ont. Canada Registered: Dec 2000
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posted 07-17-2003 17:25
tcruiser...We own at Carriage Hills which is a Shell resort. The point system did sound interesting to us and my husband was all set to buy into it. I on the other hand was very skeptical in what the sale person was telling us. He told us we wouldn't be able to use our week up there if we didn't convert to points. I told him that was fine as we have the fixed week and we just go up and use it or rent it out. He said we could do that as if we had no other option. He also mentioned that we would not be able to trade into resorts that are points based. Another couple got the same message. They told the salesman that they would sell their week back to them. They were told they don't buy back weeks they would have to sell it themselves. What I didn't like is that they have one department selling weeks and then the points department calls and tries to get you to convert to points for an additional $3995. per week. Why don't they give you the option with the first presentation? I agree that the salepeople need to make a living as well and I feel bad that they get the rap for all this but anyone with a conscious shouldn't get into this kind of sales scheme. I am just thankful that we didn't fall for it. I was so disgusted with them that it put a damper on the rest of my week up there. All those that I spoke to up there that had attended the conversion sales pitch were all as ticked of as I was. ------------------ Harmina IP: Logged |
tcruiser TUG MemberPosts: 21 From: Registered: Dec 2000
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posted 07-17-2003 20:42
quote: Originally posted by RonaldCol: In terms of the use of points for services and products OTHER THAN vacation time you'll find that eventually the points pricing of these products and services will go up. Fairfield Partners Plus Points owners are now grumbling that what they originally were told -- that they can use their points for cruises, car rentals, hotel reservations, etc., etc. -- are still true but the costs have gone up. Fairfield tacks on service fees for points-to-service conversions. I'm a Fairfield Plus member, not a Partners member. I can use my points only to buy time in other Fairfield resorts.
I am convinced also that costs will slowly inch up directly (maintenance dues) or indirectly (more points needed to get the same thing), but in the overall scheme of things, it still pays to own timeshare over the long run. The point values themselves could also appreciate handsomely over time so that today's retail might become tomorrow's wholesale, eventually turning profitable to sell if so desired. In the mean time, we will have spent many a quality vacation time at a reasonable cost. Unlike Fairfield, Shell does not charge for point-to-service conversions. I have not stayed at any Shell resorts, including SFW, but I believe they are all very nice. Shell Vacations program has so many options to choose from that it is virtually impossible to run out of ways to use the points. I also like the fact that I'm not stuck in any one resort and that I will save a lot just on exchange fees alone by staying with Shell resorts spread out over quite a few desirable locations. For instance, I no longer have to exchange into Hawaii. I also have been a satisfied owner of WorldMark, another point-system timeshare, for quite a number of years. Come to think of it, I also don't need to exchange into Hawaii with WorldMark. Both are well run clubs with top-notch resorts in their respective systems. So, between Shell and WorldMark, I've got it made. IP: Logged |