posted 02-03-2003 15:00            

I seem to have encountered a bug in the system - I want to shop, but not deposit, my 2004 week. I click on EXCHANGE on the front page, get the page with the shop and deposit buttons, click shop, and get to the page where it asks for my reservation number. I enter that, click on continue, and get this message:

The following error was detected
To exchange this unit, you will be required to renew your membership.

However, you can continue to "shop" for an available host unit.

Renew your membership now by selecting "Renew Membership" from the menu at the top of this page or you can renew your membership any time prior to completing this transaction.

The error has been logged. Please help us improve our systems by reporting the problem and providing details regarding the circumstances leading up to the error.

Please send an e-mail to Customer Service.

(last part of message snipped).

On that page, I click on continue, and go back to the page with the shop and deposit buttons - so it seems that I'm stuck in a loop and there is no way out. I was able to shop my 2003 week prior to renewing and making an exchange in September, so I'm not trying to do something I couldn't before. I don't particularly want to renew at this very moment, but I would like to see what I can do with my 2004 week.

I did email customer service the problem, last Monday the 27th. I got the auto-reply with the ackowledgement number KMM444805V11347L0KM (hope that means something!), saying they'd get back to me in three days or less, but I haven't heard back yet and the bug still exists.

I'm sure there are other and bigger problems, but I wanted to make sure your internet developers are aware of this.

Thanks much for all your help!

Judy

posted 02-03-2003 15:15               

If this is not the case, please post another note here.

quote:

---

Originally posted by judy.f:
Hi Craig -

I seem to have encountered a bug in the system - I want to shop, but not deposit, my 2004 week. I click on EXCHANGE on the front page, get the page with the shop and deposit buttons, click shop, and get to the page where it asks for my reservation number. I enter that, click on continue, and get this message:

[b]The following error was detected
To exchange this unit, you will be required to renew your membership.

However, you can continue to "shop" for an available host unit.

Renew your membership now by selecting "Renew Membership" from the menu at the top of this page or you can renew your membership any time prior to completing this transaction.

The error has been logged. Please help us improve our systems by reporting the problem and providing details regarding the circumstances leading up to the error.

Please send an e-mail to Customer Service.

(last part of message snipped).

On that page, I click on continue, and go back to the page with the shop and deposit buttons - so it seems that I'm stuck in a loop and there is no way out. I was able to shop my 2003 week prior to renewing and making an exchange in September, so I'm not trying to do something I couldn't before. I don't particularly want to renew at this very moment, but I would like to see what I can do with my 2004 week.

I did email customer service the problem, last Monday the 27th. I got the auto-reply with the ackowledgement number KMM444805V11347L0KM (hope that means something!), saying they'd get back to me in three days or less, but I haven't heard back yet and the bug still exists.

I'm sure there are other and bigger problems, but I wanted to make sure your internet developers are aware of this.

Thanks much for all your help!

Judy

[/B]

---

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Craig Urbine
Vice President
Member Services
Interval International

posted 02-03-2003 18:13            

In that case, my question is this: Why could I shop my 2003 week, for dates in 2003, in the summer of 2002, with a membership that (then) expired in December 2002? And why does the error message imply that you can shop your week beyond the validity date of your membership? The way I am reading the error message, one only needs to renew before completing a transaction, not before beginning a search with an undeposited week.

If the program has been changed so that one really cannot shop a week past the end date of one's current membership, that's fine. I can understand that. What is confusing to me is that I cannot do this year what I did last year, and even though the error message seems to say that I can, it seems that I'm really not supposed to be able to!

Yours in utter confusion,

Judy

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ffelix@comcast.net

posted 02-04-2003 06:39               

I will get back to you on this as soon as possible.

quote:

---

Originally posted by judy.f:
Well, you are right on that score, my membership expires December 2003 and the week in question is in March 2004.

In that case, my question is this: Why could I shop my 2003 week, for dates in 2003, in the summer of 2002, with a membership that (then) expired in December 2002? And why does the error message imply that you can [b]shop your week beyond the validity date of your membership? The way I am reading the error message, one only needs to renew before completing a transaction, not before beginning a search with an undeposited week.

If the program has been changed so that one really cannot shop a week past the end date of one's current membership, that's fine. I can understand that. What is confusing to me is that I cannot do this year what I did last year, and even though the error message seems to say that I can, it seems that I'm really not supposed to be able to!

Yours in utter confusion,

Judy

[/B]

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posted 02-14-2003 08:33               

I have encountered this same problem. What was the final answer to this issue?

Thanks,

posted 02-14-2003 16:37               

quote:

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Originally posted by darnold:
Craig,

I have encountered this same problem. What was the final answer to this issue?

Thanks,

Dan

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posted 02-15-2003 08:51            

Judy

quote:

---

Originally posted by darnold:
Craig,

I have encountered this same problem. What was the final answer to this issue?

Thanks,

Dan

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posted 02-19-2003 16:04            

Incidentally, I did finally get a response from customer service - same as your original answer, Craig - on February 15.

Thanks, judy

quote:

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Originally posted by CraigU:
I'm glad you brought this issue to the surface. Honestly, I have not followed up. I will request an update and provide the answer as soon as possible.

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felix.t-o_f@comcast.net

posted 02-19-2003 16:06               

quote:

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Originally posted by judy.f:
Any update yet? Not trying to be pushy, just want to make sure this doesn't sink to the bottom!

Thanks, judy

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posted 02-19-2003 16:09            

quote:

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Originally posted by CraigU:
Our goal is to turn over the fix by this weekend. I have left myself a follow up task on my to do list. I will not forget to provide an update when available.

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posted 02-27-2003 06:44               

We are testing the fix for this issue. It is scheduled to be turned over this weekend. I will advise if anything changes.

quote:

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Originally posted by judy.f:
I have to be impressed by someone who answers a question almost before I have finished asking it - thanks much!

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posted 03-02-2003 14:22               

quote:

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Originally posted by judy.f:
Thanks Craig!

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posted 03-02-2003 15:07            

Thanks heaps!

Judy