posted 05-02-2003 07:45               

Craig,

posted 05-02-2003 11:28               

quote:

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Originally posted by tugshare02:

Craig,

If we trade into a specific resort code within a large resort, can the resort switch the unit to unit within a different resort code. For example, if we trade into VI1 (Cascades / Lakes) in Vistana are we going to be in that section or can Vistana put us one of the older sections.

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posted 05-02-2003 17:38               

Thanks for the quick response.

I called the resort today. Vistana agrees with your first comment (they have total control over unit assignment) but not the second (they should keep you in the same phase). They actually indicate that the resort code provides no indication of section assigned.

Is the resort correct? If the resort code provides no indication of the section assigned, why are there different resort codes?

Also note that on several occasions, including today, VC's have told me that the resort code provides the section but not the unit and that I would thus be in either Cascades or Lakes but not necessarily the unit number on my confirmation.

quote:

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Originally posted by CraigU:
They have total control over the unit assignment. They should keep you in the same phase.

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posted 05-02-2003 17:56               

quote:

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Originally posted by tugshare02:
Craig,

Thanks for the quick response.

I called the resort today. Vistana agrees with your first comment (they have total control over unit assignment) but not the second (they should keep you in the same phase). They actually indicate that the resort code provides no indication of section assigned.

Is the resort correct? If the resort code provides no indication of the section assigned, why are there different resort codes?

Also note that on several occasions, including today, VC's have told me that the resort code provides the section but not the unit and that I would thus be in either Cascades or Lakes but not necessarily the unit number on my confirmation.

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posted 05-03-2003 04:43               

quote:

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Originally posted by tugshare02:

When I called looking for a Marriott, the VC "talked me into" Vistana saying that I would be in the Cascades section which was the newest and nicest section. Being very familiar with Cascades, I thought that it was as good as a Marriott so I took it rather than waiting. However, I feel that the VC mislead me to get the commission. There have been plenty of Marriotts available for May (one of the slower times in Orlando) for some time now. If resorts codes are not going to be respected, the rsorts should not be allowed to have separate codes and certainly VC's should not be telling us that the codes for a specific resort are respected when they are not.

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posted 05-04-2003 17:58               

I appreciate your offer. Although there are various Marriotts available for Friday, Saturday, or Sunday checkins, there is no availability for two units at the same location and the same checkin date.

However, I called Vistana again and explained my situation. It "appears" (i.e. would not guarantee it but our chance are good) that they are going to move us to the Cascades section. Thus, we will keep our two units at Vistana and hope for the best.

Thanks again for the offer. This type of service is why we will continue to deposit our dual affiliated resorts with Interval.

quote:

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Originally posted by CraigU:
If you would like us to change your confirmation, I would be happy to have someone do so. Please understand we have separate codes for a reason and they should be respected. Having said that, we can't CONTROL the resorts.

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