My Pending Request Has Disappeared - Timeshare Users Group Bulletin Boards

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The Ask Interval International forum was established as a means of posting questions to and getting direct answers from Craig Urbine, Vice President Member Services, Interval International. At the end of 2003 Craig announced the end of his participation in this forum. No replacement representative has been provided by Interval International, so this forum has been closed to further posts. For current discussion about II see the other forums on the board, especially Exchanging.
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My Pending Request Has Disappeared

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Author	Topic: My Pending Request Has Disappeared
Sunny TUG Member Posts: 345 From: Freehold, NJ Registered: Jan 2001	posted 05-20-2003 15:45 I submitted a pending request (Request 1st) for April of 2004, about a month ago. I received a call from II last week saying there was no match yet. I said that was fine I was willing to wait it out, and today I see that I no longer have any pending request. Now if I go back in and put in a new pending request, doesnt that knock me down the ladder in terms of priority? What should I do, Craig? THanks. Julie ------------------ Julie IP: Logged
rclasco unregistered	posted 05-21-2003 06:25 Is your week completely gone from the "Exchange" screen? Mine was. Then, I looked under "Exchange History" and saw my exchange had taken place. I didn't get an email or anything in the mail confirming the exchange. Maybe this happened to you as well. ------------------ Marriott Aruba Ocean Club Marriott Ocean Watch IP: Logged
Sunny TUG Member Posts: 345 From: Freehold, NJ Registered: Jan 2001	posted 05-21-2003 12:03 My week is still there - it just no longer has a pending request attached to it. Julie ------------------ Julie IP: Logged
Dean TUG Member Posts: 2683 From: Disney's Old Key West, Marriott's Grande Ocean, Marriott's Harbour Pt. and La Cabana, Aruba Registered: Dec 2000	posted 05-21-2003 16:54 Same thing happened to me recently. I posted a week or 2 ago about it. Things worked out through Interval's Customer service. Essentially what happened was someone called and was very pushy saying there was no way we'd get the request. I was willing to wait until the day of arrival if necessary as we'll be there anyway, just wanted more space. He apparently guaranteed we wouldn't get it because he took out the portion of the exchange in question, the main part. I wonder if you got the same guy. After thinking about it, I am wondering if he was working for a favored II member and that we were next up. While I was unhappy with what this guy did, let me say that the overall treatment by II in this matter was superb. Regardless of whether they would have found anything for us or not, they did great work and I felt that they had done all they could do. It wasn't until the end of an hour phone call that they were able to find a unit. We had basically done all we could do and the customer service reps phone rang. It was another department she'd talked to previously saying they had a unit and were able to get it confirmed so she could offer it to me. The majority of the hour was the customer service rep asking me to hold. She'd come back in a few minutes saing she did this, talked to this person, etc. She was a real credit no matter where we ended up and I hope Craig passed along my comments about her in such a way they'd get into her personel file. ------------------ Dean My Home Page [This message has been edited by Dean (edited 05-21-2003).] IP: Logged
Patricia TUG Member Posts: 572 From: Western Canada, Owner at: Freeport, Bahamas and British Columbia, Canada Registered: Dec 2000	posted 05-21-2003 17:04 Hi: Just a quick tip that may be of assistance to you: As soon as you place a request (whether thru your computer, or an Interval counsellor) immediately jot down the pending request number. Then you will most definitely have a record as proof of your request. Did you keep the request number, and give it to the counsellor when she talking to you?? At least this way, it can't disappear into thin air. Good luck with your exchange request. I have found the counsellors to be quite friendly and outgoing, with a willingness to help. Perhaps you got someone who was having "an off day." Regards Patricia IP: Logged
Sunny TUG Member Posts: 345 From: Freehold, NJ Registered: Jan 2001	posted 05-22-2003 04:54 Im going to hope I have a copy of the request #. Dean, Im glad you got such a good outcome. THe guy who called me wasnt very obnoxious, just that there were no matches yet. I told him the check in I wanted was still 11 months out so there was no harm in still waiting. I will let you guys know how it works out, but Im concerned that this even happened. Thanks. Julie ------------------ Julie IP: Logged
Sunny TUG Member Posts: 345 From: Freehold, NJ Registered: Jan 2001	posted 05-22-2003 05:24 Ok heres the response I got from II: On May 6 I placed request (I think in might have been earlier but I may have added additional resorts that day). Anyhow - it was a request 1st type request. On May 20th they cancelled my request due to the fact that they couldnt confirm my week with my resort (Foxrun). Now apparently its my fault because I didnt pay the 2004 maint. fee yet. Is that a rule that the maint. fee has to be paid before putting in a request 1st? If an exchange came through I could call the resort and pay with cc on the spot. So this could be my error, but Im concerned that the II rep who called me to tell me that there were no matches for my request didnt mention that my request would be cancelled if they couldnt confirm with my resort. If they can call for that why cant they call about the not being able to confirm with my resort? So the II rep. I spoke to today said that after they can get confirm. from my resort then they will re-submit my request at the original date. Not that that will do me too much good because now Im loosing out on a potential match from the 20th until they can confirm with my resort. Does all this sound right? Julie ------------------ Julie IP: Logged
CraigU TUG Member Posts: 2331 From: Miami, Florida USA Registered: Jun 2002	posted 05-22-2003 05:50 Julie: We are required to verify you are current with your home resort. Once we receive notification fees are due, we mail correspondence urging you to contact your home resort. The request is not cancelled until 21 days after the date of notification. We do not have any control over the issue. The adviser would not have gotten involved as we do not want to act as "bill collectors" for the resorts. The adviser probably didn't review the screens that would have reflected the pending verification status as that isn't common for someone processing your request. In any case, it is likely this won't affect your ability to get your requested exchange. Exchanges are based on a comparable exchange basis; not first come first served. Therefore, the only risk involved is if the week you were looking for happened to come in while the request was cancelled and you would have been the most comparable exchange. While this is possible, I wouldn't state it is likely. quote: Originally posted by Sunny: Ok heres the response I got from II: On May 6 I placed request (I think in might have been earlier but I may have added additional resorts that day). Anyhow - it was a request 1st type request. On May 20th they cancelled my request due to the fact that they couldnt confirm my week with my resort (Foxrun). Now apparently its my fault because I didnt pay the 2004 maint. fee yet. Is that a rule that the maint. fee has to be paid before putting in a request 1st? If an exchange came through I could call the resort and pay with cc on the spot. So this could be my error, but Im concerned that the II rep who called me to tell me that there were no matches for my request didnt mention that my request would be cancelled if they couldnt confirm with my resort. If they can call for that why cant they call about the not being able to confirm with my resort? So the II rep. I spoke to today said that after they can get confirm. from my resort then they will re-submit my request at the original date. Not that that will do me too much good because now Im loosing out on a potential match from the 20th until they can confirm with my resort. Does all this sound right? Julie ------------------ Craig Urbine Vice President Member Services Interval International IP: Logged
Sunny TUG Member Posts: 345 From: Freehold, NJ Registered: Jan 2001	posted 05-22-2003 19:27 Thanks for the input, Craig. I understand II's position, and am certainly not disputing it, however, I never received notification to contact my resort after placing this pending Request 1st, and as matter of fact, in todays mail was a post card from II dated 5/19 in which it states: Thank you for placing your request, please contact a Processing Rep. if you are interested in requesting additional resorts. What is actually even more interesting is that the rep. who I spoke with this morning told me that II no longer sends out postcards. In any case I paid the fees today, and tomorrow morning I will call and replace my request (hopefully it will get the original 1st request date, if that helps me at all). I believe I understand the concept of the "trade power". Im requesting a week #14 in Hilton Head and Im willing to exchange a week #14 at Foxrun (NC). Im not quite sure how this will rank as like for like but Im keeping my fingers crossed based on other exchanges made with this week. But Craig, how can you state that: "it is likely this won't affect your ability to get your requested exchange. Exchanges are based on a comparable exchange basis; not first come first served. Therefore, the only risk involved is if the week you were looking for happened to come in while the request was cancelled and you would have been the most comparable exchange. While this is possible, I wouldn't state it is likely." Why isnt it likely that within a minimum of 3 - 5 days of my request being out of the system that a week I am requesting could enter the system and my week would have been the most like match? Dont many weeks get deposited on a daily basis? Theoretically, a comparable exchange could enter the system at any given time, so I really dont understand what your statement is based on. Thanks. Julie ------------------ Julie IP: Logged
CraigU TUG Member Posts: 2331 From: Miami, Florida USA Registered: Jun 2002	posted 05-23-2003 04:49 You are correct, it is possible a week could have been deposited as activity changes by the minute. I hope you didn't lose out during that time frame. We do send postcards for that particular transaction type. We dont send out postcards acknowledging placing the request or a deposit. The adviser may not have explained in detail or maybe they were unaware. In either case, I don't understand why you didn't receive it. It may still be in transit. quote: Originally posted by Sunny: Thanks for the input, Craig. I understand II's position, and am certainly not disputing it, however, I never received notification to contact my resort after placing this pending Request 1st, and as matter of fact, in todays mail was a post card from II dated 5/19 in which it states: Thank you for placing your request, please contact a Processing Rep. if you are interested in requesting additional resorts. What is actually even more interesting is that the rep. who I spoke with this morning told me that II no longer sends out postcards. In any case I paid the fees today, and tomorrow morning I will call and replace my request (hopefully it will get the original 1st request date, if that helps me at all). I believe I understand the concept of the "trade power". Im requesting a week #14 in Hilton Head and Im willing to exchange a week #14 at Foxrun (NC). Im not quite sure how this will rank as like for like but Im keeping my fingers crossed based on other exchanges made with this week. But Craig, how can you state that: "it is likely this won't affect your ability to get your requested exchange. Exchanges are based on a comparable exchange basis; not first come first served. Therefore, the only risk involved is if the week you were looking for happened to come in while the request was cancelled and you would have been the most comparable exchange. While this is possible, I wouldn't state it is likely." Why isnt it likely that within a minimum of 3 - 5 days of my request being out of the system that a week I am requesting could enter the system and my week would have been the most like match? Dont many weeks get deposited on a daily basis? Theoretically, a comparable exchange could enter the system at any given time, so I really dont understand what your statement is based on. Thanks. Julie ------------------ Craig Urbine Vice President Member Services Interval International IP: Logged
jazzeaw TUG Member Posts: 406 From: Pgh Registered: Jan 2001	posted 05-28-2003 09:33 It is a really good idea to copy not only your pending request number but any confirmations as well. In fact I check the II website at least once a week to make sure nothing has happened. The reason I do this is because last year one of the counselors accidently cancelled a confirmed request rather than a pending one and I just about freaked out. Luckily I had did a cut and paste of what I had originally and they were able to fix it, but it could have been disasterous because it was a week at Grande Ocean in HHI in August and we all know how hard it is to get into HHI in the summer. Now I learn to cut and paste all my info and keep tabs on it. Mistakes can and do happen! ------------------ Beth IP: Logged
scoobs TUG Member Posts: 51 From: NJ Owner: Marriott HP and Pelican Registered: Dec 2000	posted 05-29-2003 19:54 Jazzeaw, Those are very good practices. Better safe than sorry. It is nice to hear that you snagged that GO coveted exchange. What wwk/resort did you deposit? Not sure either of my weeks would pull GO. Scoobydo IP: Logged
jazzeaw TUG Member Posts: 406 From: Pgh Registered: Jan 2001	posted 05-30-2003 07:16 Scooby do - I traded Easter week from my Marriott Grande Vista resort. Easter and X-mas are pretty popular in Fla and in MHO MGV is one of the nicer ones down there. ------------------ Beth IP: Logged

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