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Author
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Topic: DVC exchange frustration
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funinthesun9o
TUG MemberPosts: 38
From: Creswell, Oregon
Registered: Apr 2003
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posted 06-20-2003 09:37
   
I am very discouraged and upset with II and their listing of the DVC properties. I have been a Worldmark and RCI owner for 9 years and have always reserved 12-13 months in advance and got the trade I requested ... Hawaii, Florida and more. When I joined II, I thought they were comparable to RCI and found out by huge disappoint that they are not. I wanted to exchange for DVC in March of 2004 .. so I called ahead 12 months and was told that these properties rarely become available and I could get on a waiting list. Well, if I get on the waiting list then I will miss out on getting any other exchanges for that area .. and there are no guarantees. II needs to put DVC's in a special section and let everyone know the reality of exchanging for them. At least if everyone is aware of their EXTREMELY rare availability ... your members would not be sooo upset. IP: Logged |
CraigU
TUG MemberPosts: 2331
From: Miami, Florida USA
Registered: Jun 2002
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posted 06-20-2003 11:24
I don't see a question here so I don't know exactly how to respond. Many resorts have limited availability for a variety of reasons. Common sense should tell you there is a convergence on Disney properties resulting in limited availability. I don't understand why you think this is a reflection of your possibilities of a confirmation in our system. quote:
Originally posted by funinthesun9o:
I am very discouraged and upset with II and their listing of the DVC properties. I have been a Worldmark and RCI owner for 9 years and have always reserved 12-13 months in advance and got the trade I requested ... Hawaii, Florida and more. When I joined II, I thought they were comparable to RCI and found out by huge disappoint that they are not. I wanted to exchange for DVC in March of 2004 .. so I called ahead 12 months and was told that these properties rarely become available and I could get on a waiting list. Well, if I get on the waiting list then I will miss out on getting any other exchanges for that area .. and there are no guarantees. II needs to put DVC's in a special section and let everyone know the reality of exchanging for them. At least if everyone is aware of their EXTREMELY rare availability ... your members would not be sooo upset.
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Craig Urbine
Vice President
Member Services
Interval International IP: Logged |
gmarine
TUG MemberPosts: 1061
From: long island,ny Village at St James Club,Antigua Renaissance Aruba Westgate VV,
Registered: Mar 2002
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posted 06-20-2003 12:50
Personally I think that since II works on a "comparable exchange" system expecting to trade into any DVC property in Orlando using Worldmark is unrealistic. I dont think that would be a comnparable exchange. IP: Logged |
Dean
TUG MemberPosts: 2683
From: Disney's Old Key West, Marriott's Grande Ocean, Marriott's Harbour Pt. and La Cabana, Aruba
Registered: Dec 2000
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posted 06-20-2003 17:22
quote:
Originally posted by funinthesun9o:
I am very discouraged and upset with II and their listing of the DVC properties. I have been a Worldmark and RCI owner for 9 years and have always reserved 12-13 months in advance and got the trade I requested ... Hawaii, Florida and more. When I joined II, I thought they were comparable to RCI and found out by huge disappoint that they are not. I wanted to exchange for DVC in March of 2004 .. so I called ahead 12 months and was told that these properties rarely become available and I could get on a waiting list. Well, if I get on the waiting list then I will miss out on getting any other exchanges for that area .. and there are no guarantees. II needs to put DVC's in a special section and let everyone know the reality of exchanging for them. At least if everyone is aware of their EXTREMELY rare availability ... your members would not be sooo upset.
I can't speak for II but it appears to me your frustration is with the way II operates in comparison to RCI and not with how they handle DVC. Many if not most high demand trades will fit the situation you describe. DVC is very unlikely to be avalable during March and will not be the last of March at all. I too wish II would move toward a 2 year out trade situation but other than that, I much prefer II to RCI. There are things they can improve though and they are working on what they feel are the highest priorities, hence Craigs much appreciated presence on this Board. It seems that those that are very satisfied with RCI tend to be not happy with II as they are considerably different including the fact they will confirm you without calling if you have an ongoing search. You may want to look at a direct exchange with a DVC owner as an alternative. Good luck.
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Dean
My Home Page IP: Logged |
funinthesun9o
TUG MemberPosts: 38
From: Creswell, Oregon
Registered: Apr 2003
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posted 06-20-2003 20:40
I guess this is a big suggestion. DVC needs to be put into a different section under "rarely available", because it does not operate the same as the rest of the exchanges. I have been doing exchanges for a long time and one would expect all the exchanges to work relatively in the same manner. Yes, I know that some are more difficult to exchange due to their limited availability. I was excited to DVC listed in the II directory and therefore I became a member. It just would have been very nice to know that these properties rarely become available ... ie ... listed under a different section. It would give members a idea before they start planning. I also find your comment about ... I should have known about the DVC properties popularity ... offensive. I have only been with RCI and have always gotten the exchanges I requested when booked 13 months in advance. I was not aware that the DVC's or anything else works differently than that. VP of Customer service? Thanx. IP: Logged |
funinthesun9o
TUG MemberPosts: 38
From: Creswell, Oregon
Registered: Apr 2003
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posted 06-20-2003 20:48
Thank you Dean for your positive comments ... :-)IP: Logged |
MOXJO7282
TUG MemberPosts: 1114
From: KINGS PARK, NY - USA
Registered: Mar 2002
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posted 06-20-2003 21:00
The reason you found RCI more appealing was because they have a much larger inventory of units that makes exchanges seem easier. That being said I think most would agree II have more of the top shelf resorts like the Marriott's and DVC. In mind my that in itself makes it a better company. Did you expect a DVC just to be sitting out there with your name on it? To get into these top resorts, you have to be patient, have something "comparable" to trade, and understand even with that you may be skunked. That is just the way it is. Regards.
Joe IP: Logged |
kewanee
TUG MemberPosts: 355
From: San Jose, CA -- Own: Worldmark
Registered: Oct 2001
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posted 06-20-2003 22:36
FYI - There is currently a studio at Disney Boardwalk Villas showing on II for March 6, 2004 and it has been there for at least 2-3 days. (searching with Worldmark)------------------
Brenda [This message has been edited by kewanee (edited 06-20-2003).] IP: Logged |
Judy
TUG MemberPosts: 1810
From: Melbourne Beach, FL & Steamboat Springs CO. owner: Celebrity Resort World of Orlando; The Ridge Tahoe; Hatteras High; Worldmark. member:II,RCI,DAE,SFX
Registered: Dec 2000
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posted 06-21-2003 05:25
quote:
Originally posted by funinthesun9o:
I wanted to exchange for DVC in March of 2004 .. so I called ahead 12 months and was told that these properties rarely become available and I could get on a waiting list. Well, if I get on the waiting list then I will miss out on getting any other exchanges for that area .. and there are no guarantees.
Getting on the waiting list (putting in an ongoing exchange request) need not cause you to miss out on any other exchanges for that area. You can request other possibilities right along with DVC if there are some others that you know would make you happy. Or you can put in an ongoing request for DVC only and still shop online to see what else might become available. (Chances of confirmation are better with an ongoing request). Unlike RCI, II will allow us Worldmark owners to shop online without making a deposit and even if we have an ongoing search in progress. IP: Logged |
gmarine
TUG MemberPosts: 1061
From: long island,ny Village at St James Club,Antigua Renaissance Aruba Westgate VV,
Registered: Mar 2002
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posted 06-21-2003 09:15
II has many resorts that are difficult to get into. All it takes is a little common sense to see which ones they are.You must have a comparable week to trade and be flexible and you likely will get what you want. DVC doest work any differently than say the Westin St John, Atlantis or St James Club,Antigua among others. You find it offensive that Craig assumes you know that DVC is hard to get into? He is just assuming you know what everyone else involved in timeshares knows. That DVC is very difficult to get into. IP: Logged |
EdB
TUG MemberPosts: 7145
From: Arizona
Registered: Dec 2000
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posted 06-21-2003 09:24
Stacey, this problem is not unique to RCI. I can give you the names of a dozen RCI resorts where you could enter a request two years in advance and never get a confirmed exchange, because there is no inventory. At others, there are so few units deposited in relation to the number of requests that an exchange is nearly impossible. The exchange companies can only give you an exchange if they have deposited units. The II representative told you this on your very first call.You have been timesharing for a long time, but as a new TUG member you could benefit from reading and asking questions on the Exchanging board. There are lots and lots of II members who can help you make the most of the II system, which works very differently from RCI. IP: Logged |
lat
TUG MemberPosts: 113
From: new jersey
Registered: Jun 2003
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posted 06-21-2003 12:46
I am a DVC owner and I can see why it will be hard to trade into. The best way is to trade directly with a DVC owner if you have something that is very desirable.You can go to
www.disboards.com and then go to the rent/trade board to post. However, I think the resort and the week have to be pretty high quality for someone willing to give up their points to trade with you. Personally, I will never trade my DVC points via II. Good luck!! IP: Logged |
EdB
TUG MemberPosts: 7145
From: Arizona
Registered: Dec 2000
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posted 06-21-2003 12:55
Locking this thread and moving it to the Exchanging board, as there's really no pending question for II anymore. - EdBIP: Logged |
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