posted 10-21-2003 11:57               

The one which is with a Vacation Club & in points, shows that those units with check in on December 19th are in the FlexChange period.

Using my other account & an Accommodation Certificate, I do not see those same December 19th units.

Why is that so? When does the FlexChange period begin for those using Accommodation Certificates?

posted 10-21-2003 12:13               

This is a great question as I am not really sure why you are seeing different search results. My first guess would be there are quality differences between the two relinquishments. Down trades in quality will affect search results within the flexchange period.

The best bet would be to contact internet support who can review the specific aspects of the exchange request to determine why there is a difference.

The flexchange window should be consistent regardless of the relinquishment.

quote:

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Originally posted by Marina_K:
I have 2 accounts.

The one which is with a Vacation Club & in points, shows that those units with check in on December 19th are in the FlexChange period.

Using my other account & an Accommodation Certificate, I do not see those same December 19th units.

Why is that so? When does the FlexChange period begin for those using Accommodation Certificates?

Thanks.

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posted 10-21-2003 12:53               

According to the VCs, the blackout dates - major holidays - still apply during FlexChange for the Accommodation Certificate.

I guess I misunderstood all you wrote on this thread.

Thanks for your help.

posted 10-21-2003 14:30               

I understand your point. I do not think what I wrote was meant to negate any restrictions that are disclosed on the certificate. We were not discussing specific dates that may be blacked out, we were talking about general availability outside of the areas listed on the grid.

In any case, as a gesture of goodwill, I would be happy to allow you (as an exception) to confirm the week viewed with your certificate. Please confirm the week using your points account and I will switch the confirmation to your AC.

Once complete, please send an email to customerservice@intervalintl.com requesting the email be forwarded to my attention.

quote:

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Originally posted by Marina_K:
I took your advice and called Internet Support.

According to the VCs, the blackout dates - major holidays - still apply during FlexChange for the Accommodation Certificate.

I guess I misunderstood all you wrote on this thread.

Thanks for your help.

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posted 10-21-2003 16:15            

Thanks,

posted 10-21-2003 16:58               

quote:

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Originally posted by dash:
(Sorry I am not understanding) What does this mean? During flextime do the blackout dates hold?

Thanks,

Dash

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------------------
Craig Urbine
Vice President
Member Services
Interval International

posted 10-22-2003 12:57               

quote:

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Originally posted by CraigU:
In any case, as a gesture of goodwill, I would be happy to allow you (as an exception) to confirm the week viewed with your certificate.

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posted 10-22-2003 13:36               

quote:

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Originally posted by Marina_K:
Thanks for your offer but I cannot take you up on it.

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posted 10-22-2003 14:03               

quote:

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Originally posted by CraigU:
The offer remains until you can.

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Did someone tell you I actually wanted a Sunday check in

By the way, according to my calculations, Saturday 20th is now within the FlexChange period & yet, it doesn't show those units at 50% off (the way it did with Friday, yesterday).

Why is that?

Does Internet Support, support owners of Point systems affiliated with II?

Thanks.

posted 10-23-2003 06:38               

Now I know you're just trying to make me look bad. I don't know the answer to the first question but I'll try to figure it out.

On the second question, yes they can assist with either membership.

quote:

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Originally posted by Marina_K:
Did someone tell you I actually wanted a Sunday check in

By the way, according to my calculations, Saturday 20th is now within the FlexChange period & yet, it doesn't show those units at 50% off (the way it did with Friday, yesterday).

Why is that?

Does Internet Support, support owners of Point systems affiliated with II?

Thanks.

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posted 10-23-2003 14:04               

quote:

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Originally posted by CraigU:
Now I know you're just trying to make me look bad. I don't know the answer to the first question but I'll try to figure it out.

On the second question, yes they can assist with either membership.

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Sorry, was not my intention to make you look bad ... read the other thread where you seemed to know all the minute details & wondered whether anyone made a note that I actually wanted Sunday

posted 10-23-2003 14:59               

quote:

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Originally posted by Marina_K:
Sorry, was not my intention to make you look bad ... read the other thread where you seemed to know all the minute details & wondered whether anyone made a note that I actually wanted Sunday

I really would appreciate any information on why the 20th & 21st do not show a 50% discount in points as I have been waiting ~11 months to make this exchange & I've even let that Disney unit go away

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posted 10-24-2003 07:34               

In the meantime, please feel free to contact member services who can assist until the issue is resolved.

Thank you for bringing this to our attention.

posted 10-24-2003 07:59               

For the past year, despite some hiccups, it's really been quite fun playing in II

quote:

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Originally posted by CraigU:
We have detemined there is a bug in our internet programming. We have opened a ticket and hope to have the issue resolved soon.

In the meantime, please feel free to contact member services who can assist until the issue is resolved.

Thank you for bringing this to our attention.

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posted 10-30-2003 05:13               

quote:

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Originally posted by CraigU:
We have detemined there is a bug in our internet programming. We have opened a ticket and hope to have the issue resolved soon.

In the meantime, please feel free to contact member services who can assist until the issue is resolved.

Thank you for bringing this to our attention.

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Craig,

Sorry for going on about this but New Year's week, check in December 25th(?), 26th, 27th & 28th, do not reflect the discount in points online.

Could you please look into this?

Thanks.

posted 10-30-2003 08:54               

quote:

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Originally posted by Marina_K:
Craig,

Sorry for going on about this but New Year's week, check in December 25th(?), 26th, 27th & 28th, do not reflect the discount in points online.

Could you please look into this?

Thanks.

[This message has been edited by Marina_K (edited 10-30-2003).]

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posted 10-30-2003 12:09               

quote:

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Originally posted by somerville:
Craig, will you post here once the issue is resolved?

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posted 12-04-2003 04:39               

Once again, thank you for bringing this to my attention.

quote:

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Originally posted by CraigU:
We have detemined there is a bug in our internet programming. We have opened a ticket and hope to have the issue resolved soon.

In the meantime, please feel free to contact member services who can assist until the issue is resolved.

Thank you for bringing this to our attention.

---

posted 12-11-2003 08:20               

quote:

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Originally posted by somerville:
Craig, the bug fix does not work for my Equivest Vacation and Travel Clib points ... I just want to alert you to the fact that the fix you mentioned last week did not fix the bug.

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Hi Peter,

Sorry if I misunderstood your email.

Anyway, I just did a search for February 2004.

According to Date Calculator, Sunday, February 8th, 2004 is 59 days from today.

For Club Sunterra members, units beginning February 6th & 7th are half the cost in points.

Units beginning February 8, 2004 & later are at full price in points.

posted 12-11-2003 08:24               

quote:

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Originally posted by somerville:
Craig, the bug fix does not work for my Equivest Vacation and Travel Clib points. I did a search this morning for units with a 2/5/04 checkin, which I confirmed with II via telephone is the furthest checkin date for Flexchanges. I found a Horizens by Marriott in Orlando, but it required the full number of points to reserve, rather than the discounted Flexchange number. I am not looking to reserve the week, I just want to alert you to the fact that the fix you mentioned last week did not fix the bug.

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