posted 10-29-2003 16:58               

Rob W

posted 10-29-2003 18:13               

quote:

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Originally posted by rwilson:
I was confirmed into Disney's OKW and the confirmation indicates that I have to pay the $95 resort fee at least two days prior to arrival. DVC member services needs a reservation number to accept payment, however, when I contact II it says that it will not send the reservation number to Disney until just prior to arrival. It was also not clear to me whether II should be sending the reservation number to DVC member services or the resort. Could you let me know how this transaction usually unfolds?

Rob W

PS On the confirmation certificate there is both a confirmation number and a reservation number. When dealing with DVC member services or the resort directly (to request non-smoking, view, etc,..) it is not clear which number I should be using as a reference. Any clarification would be appreciated.

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posted 10-29-2003 19:08               

I phoned DVC member services at toll free number, hit three, gave them 10 (not 12 on my certificate) digit number starting with 3 and they could not find my reservation to accept payment.

Craig,

How long does it take II to inform DVC member services of the confirmation? This exhange was confirmed on October 23.

Thanks,

posted 10-29-2003 19:22               

quote:

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Originally posted by rwilson:
Dean,

I phoned DVC member services at toll free number, hit three, gave them 10 (not 12 on my certificate) digit number starting with 3 and they could not find my reservation to accept payment.

Craig,

How long does it take II to inform DVC member services of the confirmation? This exhange was confirmed on October 23.

Thanks,

RW

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posted 10-30-2003 15:50               

quote:

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Originally posted by rwilson:
Dean,

I phoned DVC member services at toll free number, hit three, gave them 10 (not 12 on my certificate) digit number starting with 3 and they could not find my reservation to accept payment.

Craig,

How long does it take II to inform DVC member services of the confirmation? This exhange was confirmed on October 23.

Thanks,

RW

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posted 10-30-2003 16:30               

quote:

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Originally posted by rwilson:
I was confirmed into Disney's OKW and the confirmation indicates that I have to pay the $95 resort fee at least two days prior to arrival.

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posted 10-31-2003 04:43               

Craig,

There are two things I would like to point out to you. First the II VCs that I talked with instructed me to use the II confirmation number and generally did not seem very knowledgable on how to handle this transaction. Secondly this was booked with an AC for which I had put on an ongoing search for a 2 bedroom unit. I was originally charged $199 and despite my efforts on at least two occasions I have not been charged and therefore have not paid the additional $100 charge that I believe I owe. I never envisioned that it would be this difficult for DVC and II to take my money. Could you indicate to me when is it most likely that II will request me to pay the additional $100?

Thanks to all,

posted 10-31-2003 04:59               

We will try to get clarification. However, we usually do not get involved in this process. Fees collected by the host resort are a transaction between two third parties. This is not because we are not interested, it is because it is too difficult to know when resorts change fees or processes.

Regarding the difference in fee owed Interval, the correct fee is usually charged at the time of confirmation. The differnce from the fee paid should be charged or refunded at that time. If you weren't charged at that time, it is unlikely we will attempt to collect the difference. Are you sure the certifcate you had didn't have a flat $199 fee?

quote:

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Originally posted by rwilson:
I phoned back and was able to complete the transaction. The difference between the 12 digit DVC reservation number and the 10 digit reservation number on the confirmation is the number on the confirmation was missing the two check digits "99" at the end of the number, at least in my case anyways. Adding to the confusion was that my name was misspelled in DVC's system.

Craig,

There are two things I would like to point out to you. First the II VCs that I talked with instructed me to use the II confirmation number and generally did not seem very knowledgable on how to handle this transaction. Secondly this was booked with an AC for which I had put on an ongoing search for a 2 bedroom unit. I was originally charged $199 and despite my efforts on at least two occasions I have not been charged and therefore have not paid the additional $100 charge that I believe I owe. I never envisioned that it would be this difficult for DVC and II to take my money. Could you indicate to me when is it most likely that II will request me to pay the additional $100?

Thanks to all,

RW

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posted 10-31-2003 09:45               

If I may clarify, there were no letters from Disney. As per the confirmation email sent to me by II it states in the fine print "a pre-paid non-refundable 95 USD resort services fee, per unit is required...For payment please call 800-800-8900 and select option 3 for Member Services. PAYMENT MUST BE RECEIVED NO LESS THAN 48 HOURS OF ARRIVAL." (II's caps, not mine).

As far as the AC goes, I never did see the certificate, I am just repeating what the VC read to me over the phone. I assumed this was accurate because it was consistent with the AC that I received the prior year. In that case, I did see the certificate, and I was able to instantly confirm and paid $299 for a 2 bedroom.

If II does not perform a lot a ongoing searches with ACs then it would not be a big deal, however I got the impression that this may be a glitch and thought I should bring it to your attention.

posted 10-31-2003 11:03               

On the fee issue, I researched your membership and determined your certificate had a flat fee of $199. It was not a price per size certificate.

I apologize for the confusion on both issues.

quote:

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Originally posted by rwilson:
Craig,

If I may clarify, there were no letters from Disney. As per the confirmation email sent to me by II it states in the fine print "a pre-paid non-refundable 95 USD resort services fee, per unit is required...For payment please call 800-800-8900 and select option 3 for Member Services. PAYMENT MUST BE RECEIVED NO LESS THAN 48 HOURS OF ARRIVAL." (II's caps, not mine).

As far as the AC goes, I never did see the certificate, I am just repeating what the VC read to me over the phone. I assumed this was accurate because it was consistent with the AC that I received the prior year. In that case, I did see the certificate, and I was able to instantly confirm and paid $299 for a 2 bedroom.

If II does not perform a lot a ongoing searches with ACs then it would not be a big deal, however I got the impression that this may be a glitch and thought I should bring it to your attention.

Rob W

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posted 11-01-2003 09:02               

Sorry for the lengthy context, but I would like to know whether different ACs are offered for the same resort within one year or whether the AC offered might change only on a year over year basis?

posted 11-03-2003 08:02               

Offers do change on an ongoing basis.

quote:

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Originally posted by rwilson:
How can I determine which AC is offered for a particular week prior to reserving my week and making a deposit? I can appreciate that you have ACs with different features to accomplish certain objectives. Since you have researched my membership (I assume based on name and confirmed resort) you know that I only have one timeshare on my II membership. This is a floating red week. The only thing different from my deposit this year as compared to last year was the week number that I deposited (ie same resort, same size unit, etc,), however, I have received, in my opinion, a more generous AC this year. I assume that II offers more generous ACs to provide a greater incentive for members to deposit the more desirable weeks, however, at no point was I ever informed that I could receive a different AC depending on the week deposited. It would seem to be in the best interest of both parties if this communication took place as I could reserve and deposit a more desirable week allowing II to fulfill demand and provide me with greater trading power.

Sorry for the lengthy context, but I would like to know whether different ACs are offered for the same resort within one year or whether the AC offered might change only on a year over year basis?

Rob W

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