posted 01-11-2005 14:54            

quote:

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Originally posted by gophish:
Madge,

The last time we had this problem, you had commented that they were putting all their resources into changes for the points system and that you wern't sure when this would get fixed.

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gophish,

If I gave the impression that RCI was not dedicating any funding to the Weeks site, I apologize. That is just not the case. RCI did not have any funds budgeted in 2004 for Points web initiatives; however, it is a new year, and the Points site will also receive some needed attention.

posted 01-11-2005 14:57            

quote:

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Originally posted by Sandy:
Hello and Happy New Year Madge.

By the way, has any progress been made on the dates limitation? On the weeks pages, I still have to sift through exchange options from today until the year 2054!!

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I believe I've mentioned that this is coming, along with major web changes later this year. It's a valid point.

posted 01-11-2005 14:59            

quote:

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Originally posted by Judy:

Yesterday I got over a dozen copies of the new "Call a VC" pop-up within 5 minutes. The site was already way too slow and frustrating. This is too much.

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Judy,

I'll check to see how many times this is set to display. This does sound excessive.

posted 01-11-2005 15:05            

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Originally posted by cz:

Do you know what is causing this message?

Bruce

Error 404--Not Found
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.4.5 404 Not Found
The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.

If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.

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Bruce,

I am not an expert, but I'll pass this on to our technical staff to see if it is something they could use. It may just have been a server issue - we have had a number of those.

posted 01-11-2005 15:16            

quote:

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Originally posted by cz:

What is RCI's defination of a "currency mismatch" that pops up and what causes it?

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Bruce,

This message is connected to the Weeks search problem. It was a confusing message, which is why we made a notation on the search page. However, our aim is to correct the underlying problem.

posted 01-13-2005 20:09               

Thanks for getting back on this. You said: "Most of the Weeks site problems, and some of the Points site problems, are related to load and server problems. This is our busiest time of year."

Based on your statement I tried acessing the site around 2AM EST and was indeed able to search. But it was hard getting up for work. This is my 3rd January using the RCI site and admittedly this seems to be the busiest time of year. It also seems that the problem has become worse each year. Perhaps due to increasing use as more customers gravitate toward Internet usage as compared to phone. If a lot of the problem is load related, which would seem logical, what is RCI doing to upgrade/resize servers to handle the increasing load? At least if it were sized properly to handle the load capacity that happens the first part of the year, then perhaps the other programing problems would not be as irritating. I would imagine that RCI wants to encourage Internet self booking as a less costly service alternative, so making it more user friendly by taking care of the capacity problem would do so.

Thanks,

Patty

posted 01-13-2005 23:51               

I am making the assumption that this is always the busiest time of year - that it isn't as sudden change in user habits. RCI must be aware of volumes in previous years and of any promo work that was likely to make the situation even worse this year.
The RCI web site has been poor for as long as I have been a member and little effective seems to have been done to address the problems.

I work for a major bank, can you imagine the reaction if all the ATMs had gone down over Christmas and New Year and the bank had basically said "It's not our fault, it's the busiest time of year". It really is time for RCI to get its act together on this one.

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Regards

posted 01-15-2005 18:11               

It is 6:15 PM Pacific Time and when I try to get into my account it tells me the system is down for maintanence - I thought it goes down at 9:00 PM my time?

posted 01-16-2005 21:09            

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Originally posted by roadsister:
Madge,

It is 6:15 PM Pacific Time and when I try to get into my account it tells me the system is down for maintanence - I thought it goes down at 9:00 PM my time?

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Our system goes down for maintenance around 8:00 p.m. Eastern Standard Time on Saturday evenings. That's 5:00 p.m. Pacific.

posted 01-16-2005 21:14            

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Originally posted by Keitht:
I am making the assumption that this is always the busiest time of year - that it isn't as sudden change in user habits.

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This is a valid point. We do know that there is a pattern of heavy use in the first three months of the year. We have been dealing with server issues for quite some time, and the added volume is simply making a challenging time even more difficult.

Discussions about how to resolve the server situation are well underway. I'll be sure that the feedback Tuggers are providing in this thread is passed along.

posted 01-18-2005 13:18            

My guess would be that the message you saw relates to traffic problems with our site. As I mentioned to Keitht above, we are working to resolve the server issues we've been having. This should also alleviate some of the load problems. Although we're likely to continue to see some problems from heavy traffic over the next couple of months.

posted 01-30-2005 19:40            

quote:

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Originally posted by Madge:
Judy,

I'll check to see how many times this is set to display. This does sound excessive.

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This ad is set to show a particular person one impression per hour. It is actually called a pop-"under", meaning it pops under existing windows.

If you bring up multiple sessions, you may be seeing it once per hour with each session.