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Author Topic:   Shadow comments on RCIWorks
Joe M

TUG Member

Posts: 1222
From: Crystal Lake, IL
Registered: DEC 2000

posted 08-11-2002 20:39     Click Here to See the Profile for Joe M   Click Here to Email Joe M     
The column is now available, The Shadow, and the press release which has him so upset is at Cendant Media


Roger

TUG Member

Posts: 1621
From:
Registered: DEC 2000

posted 08-12-2002 08:53     Click Here to See the Profile for Roger     
From the Shadow's article: The PR continued: "…RCI affiliates [developers] can now use the Internet to load inventory [owners' accommodations] and make it available for rental to RCI members or general consumers [aka: non-owners] through RCI's various distribution channels, including the RCI Holiday Network…" (Phrases in brackets added by Shadow)

The developers will be taking the weeks that have been sold (owners inventory) and placing them up for rental????


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EdB

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Posts: 7145
From: Arizona
Registered: DEC 2000

posted 08-12-2002 09:06     Click Here to See the Profile for EdB   Click Here to Email EdB     
quote:
Originally posted by Roger:
From the Shadow's article: The PR continued: "…RCI affiliates [developers] can now use the Internet to load inventory [owners' accommodations] and make it available for rental to RCI members or general consumers [aka: non-owners] through RCI's various distribution channels, including the RCI Holiday Network…" (Phrases in brackets added by Shadow)

The developers will be taking the weeks that have been sold (owners inventory) and placing them up for rental????


The "article" contains absolutely no evidence to back up that assertion. In fact, "RCI affiliates" includes resorts where the developer is long gone. And the "inventory" could include weeks that have been abandoned or foreclosed and are thus owned by the HOA. Meanwhile, if the developers are still on site and in active sales, then presumably they still own units and have the right to do with them as they wish, including giving them away as part of promo packages or renting them.

[This message has been edited by EdB (edited 08-12-2002).]

Carolinian

TUG Member

Posts: 5681
From: North Carolina
Registered: DEC 2000

posted 08-12-2002 10:08     Click Here to See the Profile for Carolinian   Click Here to Email Carolinian     
Geez, if someone doesn't write a legal brief, some Tuggers like to go on about ''no evidence''. We should be aware that RCI is going to try to avoid anyone finding the smoking gun, but circumstantial evidence is sufficent to convict someone of even the most serious crimes in our courts, and the body of circumstantial evidence of what RCI is doing is growing constantly.

The article was basically a good one, letting owners know what is going on at RCI. I wonder, however, why The Shadow didn't take it the next logical step as to impact on developers, since The TimeshareBeat is mostly industry-oriented. When the public perceives buying timeshare not to be a good deal because renting from RCI is more cost effective, that has to impact developers and in a big and negative way.

EdB

TUG Member

Posts: 7145
From: Arizona
Registered: DEC 2000

posted 08-12-2002 10:11     Click Here to See the Profile for EdB   Click Here to Email EdB     
quote:
Originally posted by Carolinian:
Geez, if someone doesn't write a legal brief, some Tuggers like to go on about ''no evidence''. We should be aware that RCI is going to try to avoid anyone finding the smoking gun, but circumstantial evidence is sufficent to convict someone of even the most serious crimes in our courts, and the body of circumstantial evidence of what RCI is doing is growing constantly.

The article was basically a good one, letting owners know what is going on at RCI. I wonder, however, why The Shadow didn't take it the next logical step as to impact on developers, since The TimeshareBeat is mostly industry-oriented. When the public perceives buying timeshare not to be a good deal because renting from RCI is more cost effective, that has to impact developers and in a big and negative way.


I have an open mind about this question. I'm not an RCI defender, I don't give a hoot about RCI Points, and I want the value of the timeshares I own to stay high. But I have seen no circumstantial evidence, even, to back up the things you keep bringing up. Correlation does not equal causality. And this editorial is just a rehash of the same old tired allegations. Repeating something endlessly without evidence doesn't make it more true.

[This message has been edited by EdB (edited 08-12-2002).]

JeffV

TUG Member

Posts: 3835
From: Houston, TX
Registered: DEC 2000

posted 08-12-2002 10:48     Click Here to See the Profile for JeffV   Click Here to Email JeffV     
You will never convince some people of this.

quote:
Originally posted by EdB:
Repeating something endlessly without evidence doesn't make it more true.

[This message has been edited by EdB (edited 08-12-2002).]


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JP

TUG Member

Posts: 457
From: Poquoson,VA OceanVillasII NagsHead,NC Week23
Registered: DEC 2000

posted 08-12-2002 10:55     Click Here to See the Profile for JP   Click Here to Email JP     
"Repeating something endlessly without evidence
doesn't make it more true."

Nor does disputing it endlessly make it less true!

[This message has been edited by JP (edited 08-12-2002).]

Roger

TUG Member

Posts: 1621
From:
Registered: DEC 2000

posted 08-12-2002 11:04     Click Here to See the Profile for Roger     
Carolinian,

I guess my definition of a "good article" is one that helps clarify the issues, makes the reader aware of what is happening, and what is at stake because of that. I freely admit that I would not give my earlier post a very good grade by these same standards.

Contrary to what the Shadows "clarifying" parenthetical comments claim (and the latter part of the article continues to protest against), RCI has not announced that it will help developers take customer owned weeks and put them up for rent. If my developer were to take the week that I owned and rent it out, that would be theft. (I am not using the word "theft" in some sort of rhetorical exaggeration -- it would be theft.)

RCI is helping developers take weeks that they (the developers) themselves own and rent them out. That does raise some interesting issues that ought to be debated. For example, when I first looked into timesharing -- and this is in what you often refer to as the good old days (before Points) -- Consummer Reports called it a bad deal because many developers would purposely not sell some of the best weeks, but put them up for rental. Surprise, they did this because of bigger profit margins. This was bad for timesharers because it made it hard to trade for such weeks because they were non-existent. One issue that we should be debating is to what extent will RCI's rental service help developers until they sell off their inventory and to what extent will it encourage developers to become primarily renters.

If the Shadow were to have clearly raised that issue (among others) and discussed its consequences, I would have called it a good article regardless of what stance he took. As it is (and the point of my question marks in my first post), I was just stunned by the way that his wording misrepresented what was happening. That does no one service including committed RCI bashers. You deserve a better presentation of your concerns than that.


------------------
Owner since 1996 (a paltry one)
TUG member since 1997

[This message has been edited by Roger (edited 08-12-2002).]

[This message has been edited by Roger (edited 08-12-2002).]

SkierBri

TUG Member

Posts: 322
From: Honolulu, HI Own: Mountain Vista, CO; Fairfield Wisconsin Dells at Tamarack
Registered: APR 2002

posted 08-12-2002 12:12     Click Here to See the Profile for SkierBri   Click Here to Email SkierBri     
This taopic is rather young and still is misunderstood by many people. But The Shadow is RIGHT!!! Look, I don't mind the renting of units to the Military, really there aren't that many military people taking advantage of thier great savings. But what I am irritated by is the renting or our units to people that don't care about OUR properties. You don't let just anyone rent out your house while you are gone. If you did that you find things missing, damaged and your homes value will go down with added wear and tear. But this is what happens when the great evil (RCI) rents out our units. And who gets to pay for the damage? Not RCI, rarely the renter, almost always the owners. Now at the moment I have a membership to RCI, only because it came with my purchase, but it runs out in 2003. I am going to do my part when RCI bugs me about renewing by saying NO WAY. I also, will let them know that I am on a "No Call List" and will not hesitate to have them fined. Anyway, RCI has no business renting our HARD EARNED units out to the public, and everyone should do their part to stop it.

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suzanne

TUG Member

Posts: 1540
From: Pompano Beach, FL USA
Registered: DEC 2000

posted 08-12-2002 12:54     Click Here to See the Profile for suzanne   Click Here to Email suzanne     
Not sure where or if this fits into this post, but I just received a phone call from a lady in Mexico said she was with RCI/Holiday Group and wanted to know if I was ready to reserve a rental week in Cancun. Told her no. She said you mean you are coming back to Cancun in the next 12 months? What part of no don't you understand came to mind. Since I have been a weeks member with RCI for last 12 years I found this to be rather unsettling. First that RCI has supplied her with my unlisted telephone number and 2nd that she had personal travel information about me from RCI. I have 3 weeks spacebanked now and vacations booked thru Feb.2004. Since I can't use the weeks I already have why would I want to rent a week? Not sure where RCI seems to be headed with this, but I don't think I like it.
Suzanne


GinGin

TUG Member

Posts: 8680
From:
Registered: APR 2002

posted 08-12-2002 13:39     Click Here to See the Profile for GinGin     
SkierBri, you're talking out of both sides of your mouth. You recently chastised another member in another forum who opposed members of the military paying little or nothing for a timeshare rental.

Now, all of a sudden you say it's okay to rent to the military (since you are part of the military), but you do not like timeshares being rented to the general public because of the damage that might occur with not being an owner. Military personnel are not owners either.

You can't have it both ways. The military is, in essence, the general public.

BTW, I see nothing wrong with renting off season and excess inventory to the military, so I am not bashing the military, but I do not agree with renting prime weeks out of the spacebank to anyone, including the military.

Joe M

TUG Member

Posts: 1222
From: Crystal Lake, IL
Registered: DEC 2000

posted 08-12-2002 15:20     Click Here to See the Profile for Joe M   Click Here to Email Joe M     
quote:
Originally posted by Roger:

If the Shadow were to have clearly raised that issue (among others) and discussed its consequences, I would have called it a good article regardless of what stance he took. As it is (and the point of my question marks in my first post), I was just stunned by the way that his wording misrepresented what was happening.

The Shadow did ruin an otherwise sound argument by misrepresenting the stated goal of RCIWorks. Developer inventory and association (HOA) inventory are not our spacebanked weeks. I fully understand that both RCI and II do rent member deposits but RCIWorks is not another avenue for that activity. The Shadow has often criticized timeshare salespeople for ruining their worthwhile product through misrepresentation but seems to have fallen victim to that same tactic in his column.

His valid point in the article was that convincing someone to spend $50,000 (his figure) over twenty years for a single timeshare week would be very difficult if lower cost options exist. If the public becomes generally aware of these other lower cost options that would certainly dampen sales at active resorts. I would guess that public is becoming more aware of rentals. When they also become more aware of the resale market that will make developer sales harder still. I guess he would be very much against publicizing the resale market as well; both would have the same negative effect on timeshare sales.

Carolinian

TUG Member

Posts: 5681
From: North Carolina
Registered: DEC 2000

posted 08-12-2002 16:22     Click Here to See the Profile for Carolinian   Click Here to Email Carolinian     
Roger -

I posted some material from the RCI Affiliates Connection newsletter from RCI where they cited three sources of their rental inventory - developer inventory, inventory from Points Partner trades, AND ''excess'' spacebank inventory. Contrary to what the Points advocates say, RCI has clearly admitted they rent out spacebanked weeks. They did it in their own newsletter.

There is also the little matter of the summer weeks on SkyAuction at cheap prices in summer at Hilton Head in sold out resorts. This is NOT developer inventory, and common sense tells you that this is spacebank inventory.

Also, I have confirmed with the management at one of my home resorts that RCI rentals are coming in for weeks members deposited into the spacebank, and ALL during desirable times of the year when there is more exchange demand than supply.

The evidence is there, in spite of the points advocates repeated
and untrue claims that it is not.


plreid
unregistered
TUG Member

Posts: 5681
From: North Carolina
Registered: DEC 2000

posted 08-12-2002 20:45           
Carolinian,
I don't think being a points advocate has anything to do with it. I'm in points and agree with you 100% regarding this issue.

quote:
Originally posted by Carolinian:
Roger -

Also, I have confirmed with the management at one of my home resorts that RCI rentals are coming in for weeks members deposited into the spacebank, and ALL during desirable times of the year when there is more exchange demand than supply.

The evidence is there, in spite of the points advocates repeated
and untrue claims that it is not.




Hoc

TUG Volunteer

Posts: 4790
From: Huntington Beach, CA Owner: Club La Pension, New Orleans; Nob Hill Inn, S. F.; Pueblo Bonito, Mazatlan; Allen House, London; Custom House, Boston
Registered: JAN 2001

posted 08-12-2002 21:12     Click Here to See the Profile for Hoc     
quote:
Originally posted by Joe M:
His valid point in the article was that convincing someone to spend $50,000 (his figure) over twenty years for a single timeshare week would be very difficult if lower cost options exist. If the public becomes generally aware of these other lower cost options that would certainly dampen sales at active resorts. I would guess that public is becoming more aware of rentals. When they also become more aware of the resale market that will make developer sales harder still.

Of course, that's thinking on a smaller economic scale, with a short timeframe. If I remember my college economics course right, the end game of all of this is a benefit to those of us who already own timeshares (or to our heirs). If growing knowledge of the RCI tactics and the resale market ultimately mean that developers can't profitably sell timeshares, then ultimately they will stop building and selling timeshares. That means the available pool of existing units will shrink when viewed with regard to demand, and resale prices will eventually rise, as will the weekly rental cost of renting a timeshare, to the point where it becomes profitable to own a timeshare.

Of course, once the resale prices rise high enough, then it will become profitable for developers to build and sell again, and new units will enter the market.

Lisa P

TUG Member

Posts: 1124
From: NC (owner - Fairfield Harbour 154,000 FSP pts.)
Registered: DEC 2000

posted 08-12-2002 23:11     Click Here to See the Profile for Lisa P     
I just received a phone call from a lady in Mexico ... RCI has supplied her with my unlisted telephone number and 2nd that she had personal travel information about me from RCI.

Suzanne, do you own any timeshare(s) in Mexico? Have you vacationed in Mexico in the recent past?

In the U.S., ownership is public record and may be accessed by any interest party. I don't know if your phone number could be found that way. If it's the same in Mexico, a seller could know of your ownership without RCI's help. If you vacationed at a resort in Mexico in the past (and the resort had your home contact info), the resort could have sold this info to a seller as well. Just wondering.

Trevor

TUG Member

Posts: 543
From: Canada
Registered: DEC 2000

posted 08-13-2002 06:35     Click Here to See the Profile for Trevor   Click Here to Email Trevor     
My ongoing frustration with RCI is not only do we know they read our posts here, I firmly believe that they post here under aliases to defend their actions and to do damage control. At least Craig on behalf of II has the integrity to present himself for what he is. It seems funny that so many specific people constantly defend RCI far beyond the point of arguing with Carolinian. I see no vested interest in Carolinian's replies and standpoint that RCI is harming us the owners by renting our weeks other than speaking against this policy. The counter replies always seem strangely tainted. I cannot understand these t/s owners defending RCI with such fervour, are those people pleased that their weeks are being used by RCI as rentals, are they glad they spent so much money buying their units, maintaining and upgrading their units, so that Joe Public can stay in Cancun for $600 all going to RCI?...Honestly, defending RCI with such fervour when I, as a non-RCI spokesperson who doesn't know for sure what RCI is doing, for me to defend them and attack its opponents regularly in this way would seem exceedingly peculiar. Now why do they do it?...

T

Marina_K

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Posts: 6170
From:
Registered: DEC 2000

posted 08-13-2002 06:38     Click Here to See the Profile for Marina_K   Click Here to Email Marina_K     
And how do we know that the people who go on about the independant exchange companies are not working for those or getting a kick back or favors for promoting them?

------------------
Marina
Mexico Reviews


JeffV

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Posts: 3835
From: Houston, TX
Registered: DEC 2000

posted 08-13-2002 06:40     Click Here to See the Profile for JeffV   Click Here to Email JeffV     
How do we know you aren't really Carolinian under an alias?
quote:
Originally posted by Trevor:
My ongoing frustration with RCI is not only do we know they read our posts here, I firmly believe that they post here under aliases to defend their actions and to do damage control.
T

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suzanne

TUG Member

Posts: 1540
From: Pompano Beach, FL USA
Registered: DEC 2000

posted 08-13-2002 07:20     Click Here to See the Profile for suzanne   Click Here to Email suzanne     
Lisa, We do not own in Mexico. We did a trade to Cancun thru RCI to the Westin Regina in April 2001 for 1 week. Thats the only time we have been there. We own in Reno NV, New Orleans and South Africa. RCI is the only exchange company we are affiliated with.
Suzanne


bigeyes1

TUG Member

Posts: 2087
From: Texas
Registered: JUN 2001

posted 08-13-2002 11:56     Click Here to See the Profile for bigeyes1   Click Here to Email bigeyes1     
Ok. After reading about RCIWorks and Shadow's Comment, I have voiced my complaint. Here is the response I have received shortly after the email. Please note: I have John Barrow's (who is the Director Of Communications at RCI)permission to post his response here regarding rented weeks:

I would like to address your concerns regarding RCI's rental program. First, I would caution you to take what you read from Mr. Rod Hackman (aka "The Shadow Knows") with a grain of salt. Mr. Hackman has acknowledged that he has a bias against Cendant and RCI, which he will not clarify to his readers but which is palpable in his publication.

Mr. Hackman likes to claim that our rental business takes vacation weeks away from members, but in fact, the exact opposite is the case. Timeshare resort developers provide rental inventory to RCI that is placed into the general pool of weeks that are available to members...not for exchange, but for rental, where RCI members have their pick of the best weeks at significant discounts before these weeks are ever offered to the public. Thus, since we have instituted this rental program, we have been able to add literally thousands of additional vacation weeks to members, weeks that they are able to rent at up to $200 below the public rental cost...weeks that allow members to take vacations at resorts where they may not have had sufficient trading power to access via exchange.

Transacting member exchanges is our primary core business. It is our first priority, to enable "like-for-like" exchanges. The rental business takes the weeks that nobody wants and offers them to the public. It also offers weeks provided by developers that do not belong to RCI members, which would be rented direct to the public by the developer at prices set by the developer, and makes them instead available first to RCI members, and at favorable pricing.

If you have had difficulty getting the exchanges that you want, there may be a variety of factors that influence this, and I'll be happy to investigate and determine exactly what your circumstances are. But the rental business is not one of those factors. And that is the fact, irrespective of what Mr. Hackman -- who refuses to ever check with us first to get his facts straight -- writes.

Sincerely,

John R. Barrows
Director, Communications
RCI


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Trish

[This message has been edited by bigeyes1 (edited 08-14-2002).]

lee ann

TUG Member

Posts: 544
From: Carbondale,PA USA The Waves wk 26, (2) Mt Amanzi (SA)- (2)St. Michaels Sands(SA)
Registered: DEC 2000

posted 08-13-2002 12:23     Click Here to See the Profile for lee ann   Click Here to Email lee ann     
We do every other kind of "test" here on the tug boards. How about a "test" to see if your banked RCI week is being used by an exchanger or a renter? Quite a few of us have prime summer weeks in hard to trade into locations that have a fixed week and unit number. Simply make a call to the resort and ask for your unit during the week you had previously spacebanked and ask whoever answers if they got the exchange through RCI or if they obtained it as a rental and if yes then through whom. It might answer some questions.


maverick

TUG Member

Posts: 930
From: Long Island, NY
Registered: AUG 2001

posted 08-13-2002 13:38     Click Here to See the Profile for maverick   Click Here to Email maverick     
Trish, since you seem to have gotten the attention of Mr. Barrows, perhaps you could welcome him to join TUG. I am sure that his own personal forum could be set up similiar to that of their main competitor, II. As the Director of Communications at RCI, I would be very surprised if he didn't jump at the chance to address the concerns of their disillusioned dues paying members.


Carol C

TUG Member

Posts: 2831
From:
Registered: DEC 2000

posted 08-13-2002 13:43     Click Here to See the Profile for Carol C     
GIN-GIN: I understand now what you posted here and in the other thread to explain what you meant by "prime" weeks. I think this: the military and general public might be permitted to rent *blue* season RCI weeks and *only* blue weeks, at a reasonable rate. But, they all should have to pay a guest cert fee so there is a mechanism for tracking who's in the dang unit...and who should pay for damages if any. After all, we have to pay guest cert fees of $49 on top of exchange fees that cost $129-$169! And...to be completely fair, these various RCI rental websites should be open to all RCI dues paying members who should be given *at no additional cost* some sort of ID number that would work with that particular system, like the AFVC system for one example. And heck, if I use that system and rent a blue week from AFVC and the AFVC gets a commission of twenty-two bucks or whatever it is, it'll pay for more K-rations! A good thing!

TRISH...Thank you for sharing what that RCI company man had to say. Maybe he needs to hear from someone like me who paid for two timeshare weeks from developers, plus financed both purchases at high interest rates...and now has maint fees and all of RCI's ever-increasing fees to deal with. Maybe he needs to understand the unfairness of it all...these rental schemes of theirs that exploit people like me for Cendant's profit motives.

I question when he says: "we have been able to add literally thousands of additional vacation weeks to members, weeks that they are able to rent at up to $200 below the public rental cost."

Now, maybe I'm not so good at the RCI/Cendant brand of fuzzy math. If the AFVC member gets to pay $234 for a week that's highly desirable to me, then if I subtract 200 ("$200 below the public rental cost" as per Mr. RCI Communications Director)...then am I to assume that I can pay 34 bucks for that same week? If so, where can I sign up for a membership account? I'll gladly take even a blue week in Branson for $34 per week or less than 5 bucks a day!

P.S. Instead of RCIWorks...since it only works for RCI and Cendant...would anybody mind if I rename it here as RCIPimps?

[This message has been edited by Carol C (edited 08-13-2002).]

bigeyes1

TUG Member

Posts: 2087
From: Texas
Registered: JUN 2001

posted 08-13-2002 13:56     Click Here to See the Profile for bigeyes1   Click Here to Email bigeyes1     
maverick: As a matter of fact, I did ask Mr. Barrows if we could have an RCI spokesperson here at Tug. His response is this:

With respect to TUG, we monitor the site but prefer not to export our customer service to third parties. If we provide someone to TUG, we will get requests from the other timeshare consumer bulletin boards, and our preference is to deal with member inquiries directly. We have discussed having an RCI representative make "guest appearances" on TUG and expect that this will happen at some point in the future.

You may share our correspondence with the group if you wish.

Regards,

John R. Barrows
Director, Communications
RCI

Carol: It's too bad it isn't what everyone wanted to hear. I was fortunate, though. I didn't spend boo-coos of money on timeshares. I've only bought resales. Just couldn't afford them otherwise. And your very welcome. I figured this information should be shared among other Tuggers. Once John Barrows gave me the go ahead, I immediately posted here.

------------------
Trish

[This message has been edited by bigeyes1 (edited 08-13-2002).]

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