posted 10-29-2002 08:57            

quote:

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Originally posted by SharonD:
Craig,
I enjoy searching II online for "all destinations." Would it be possible for the Internet team to consider returning the list of destinations in some order that would make it easier to scan the list, say, alphabetical order, or by region? The current list is ordered by some scheme I haven't yet been able to figure out

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posted 10-29-2002 13:40            

We do feel we should display search results that factor all components of a transaction. This means in some cases an efficiency may be able to get a two bedroom if other factors offset this uptrade in unit size. At some point, in the not distant future, we will finish this programming and will be more dynamic in the online experience.

quote:

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Originally posted by skauffma:
Craig, it has been stated elsewhere that when folks search II online, only a limited "sample" of resorts shows, which is not necessarily representative of everything that one can pull with an ongoing request. I guess I don't understand either the "how" or "why" of this. To me, it would seem that technically it would be easy to show all your options online, and in fact to restrict that to a subset seems more complicated. How is that subset created?

The policy of "why" II does this is what I really don't get (assuming it's not a technical issue). I suspect there are others out there like me who would join or, in my case, rejoin II and/or deposit more weeks with you if we could see all our options online (especially since we can't ask for a 24-hour hold - which you have commented on before and I understand will not change anytime soon). Thanks for any comments.

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Craig Urbine
Vice President
Member Services
Interval International

posted 10-29-2002 13:44            

Thanks for giving me the opportunity to "plug the hole" described. I realize that may not have been your intent.

quote:

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Originally posted by Marina_K:
Thanks, Craig.

Another question regarding Accommodation Certificates ...

It was suggested to me that I could just reserve a week using the Accomodation Certificate, then call back later to *re-trade* the week (I had reserved) for something that I could actually use.

The only rules I would have to follow are II's *normal* cancellation & exchanging rules.

Is doing that really possible?

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posted 10-29-2002 13:47            

quote:

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Originally posted by JLB:
Hi Craig:

Have you heard whether II intends to continuing charging a fee to add weeks to an account?

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posted 10-29-2002 13:49            

quote:

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Originally posted by billhall:
Craig, I too appreciate all the info and time you've spent on these questions. It helps a lot.

I'd like to add to the previous suggestions that the online system should not be as restrictive as it is and should better match the actual trading power of the resort.

I understand your comments on how it works (like size unit matches where unit size is based on private/non private sleeping capacity and kitchen facilities). However, I've done some comparisons and the kitchen criteria seems a bit too restrictive for many trades. And yes, I do understand that a Marriott Kauai partial kitchen is very partial (however the resort does have many pluses ;-) ).

I compared: a Marriott Kauai 1 bedroom versus a Marriott Aruba 1 bedroom versus an accomodation certificate from the Marriott Aruba deposit. In a search all destinations, the AC pulled many more resorts over the next year than the Kauai week (of course, the list was reduced by the matrix of valid locations and months). I understand from your previous comments that an ongoing request or VC search should not have this problem and would pull a lot more. I believe the online system should more closely match what the week should pull.

I have the tendency to use an online system over ongoing searches - I've done both and prefer (when it fits) the flexibility to confirm weeks that I find. Of course, since we now have more flexible schedules and can often avoid high seasons so I do a lot of "all destination" searches looking for new destination "gems" or times that might show up that we hadn't considered.

Thanks!

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Craig Urbine
Vice President
Member Services
Interval International

posted 10-29-2002 13:51            

quote:

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Originally posted by JeffW:
There have been times when I've done a 'Search all Destinations', and not seen a resort area listed. However, if I explicitly select that area to search for, I occasionally do see resorts. Is this a bug or a feature?

Jeff

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posted 10-29-2002 15:17            

quote:

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Originally posted by CraigU:
Thanks for giving me the opportunity to "plug the hole" described. I realize that may not have been your intent.

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You're awful. You're taking away the opportunity for II to earn more $$ from the second transaction. But then, why do that when II can earn even more by selling member's deposits for $349 to $729, right I'm glad to see Expedia has them at a higher price and that the other USAI sites haven't caught on though they do explain what a *vacation rental* is (didn't check the other "28,000 affiliated websites" though).

Christmas/New Year on Hilton Head isn't exactly *prime inventory*. In fact, it's pretty dismal there, from my experience. There are even more Christmas weeks now than when I looked on the 27th!

I really wasn't going to do such a sneaky thing. Your competitor found me a week long, long ago

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Marina
Mexico Reviews

posted 10-30-2002 14:35            

quote:

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Originally posted by Dean:
Craig, I just noticed on the II website a mistyping that you may want to check. I did shop from the my units page. When I pulled down the menu for the month, it gave me Jan, Mar, Mar, etc. No Feb. I thought you might want to know.

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posted 10-30-2002 14:37            

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Originally posted by howard:
I was wondering if you can pull your banked week back if it has not been confirmed to anyone else yet.

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posted 10-30-2002 20:00            

What is the protocol for a resort to become affiliated with II? I own at a small Gold Crown resort in the Caribbean who is now only affiliated with RCI. I have discussed with them about also having II as an exchange company in order to give their owners more flexibility. Do you contact them or do they call you? Feel free to e-mail me privately. Thanks.

Carolyn

posted 10-31-2002 12:14            

quote:

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Originally posted by Carolyn:
Hi Craig

What is the protocol for a resort to become affiliated with II? I own at a small Gold Crown resort in the Caribbean who is now only affiliated with RCI. I have discussed with them about also having II as an exchange company in order to give their owners more flexibility. Do you contact them or do they call you? Feel free to e-mail me privately. Thanks.

Carolyn

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posted 10-31-2002 12:16            

Do the math. There is one of me and 1.5 million members. My staff should be able to handle most inquiries.

quote:

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Originally posted by tonyg:
My wife just called II after they lied and cheated her out of an exchange and the II supervisor, Natale said the Craig doesn't talk to members. So, Craig why are you talking here ? Is this just a public relations move or is this just another misinformed II worker ?

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posted 10-31-2002 13:25         

quote:

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Originally posted by CraigU:
My opinion is that it is a bug. However, I must pass it on to our internet development team for review. It would be helpful if you could post a real example to use for trouble shooting.

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Is there some one I can email with an account number that is having this problem, online I can only get resorts by specific destination and all destinations returns no results.

posted 10-31-2002 13:36            

I don't know if this will be of any benefit to you, however
I can give you my experience, and it worked for our family.

On three separate occasions, the Vacation Counsellor has
put a hold on a unit for us, "until the end of my shift,
today."

And usually the counsellor is able to advise us when her
shift is finished for that day. For example, if she just
came on duty, you could potentially get a hold for approx
6 or 7 hours. But, in some cases, it was as little as 2
hours. But they did advise us when their shift would be
completed.

Sometimes it's rushed, but usually I am able to make
some plane arrangements (and coming from Western Canada,
it sometimes can really take some doing....)

Maybe this system could work for your family

Regards
Patricia

posted 10-31-2002 15:58            

We have not, for many years, held anything for 24 hours. We will hold a getaway week for one hour and an exchange for three.

quote:

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Originally posted by tonyg:
Patricia, the hold was stated to be for 24 hours.

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posted 10-31-2002 16:02            

quote:

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Originally posted by smmora:
Is there some one I can email with an account number that is having this problem, online I can only get resorts by specific destination and all destinations returns no results.

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posted 10-31-2002 18:09            

quote:

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Originally posted by CraigU:
Tony:

We have not, for many years, held anything for 24 hours. We will hold a getaway week for one hour and an exchange for three.

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posted 11-01-2002 08:42            

I seem to be having a problem shopping online using the Florida Club weeks.

When I try to shop using the FC 2002 week, I immediately get an error:

WEB0056 This resort is not associated to the club listed.

The system never sends me to the FC resort selection page.

When I try to shop with the FC 2004 week, I get sent to the FC resort selection page, I enter the requested info but then get the following error:

WEB0039 The unit information submitted is not found in our records.
Please contact your home resort.

I'm assuming I'm not the only one getting these errors as I have no problems shopping with my Cypress Harbour or Kona Coast week.

Thanks,

Mark S.

posted 11-02-2002 08:24            

HELP!

I'm new to TUG. I have a question about banked points that I can't seem to get an answer to. We own with the Boyne Vacation Club - all point based system. I have been informed by the BVC rep at Interval that I have over 2K banked points, club points that I did not use last year - converted to II banked points - that I need to use before 2/28/03. I have several ongoing requests placed, but nothing has been coming up. My question is this: do the banked II points need to be used on a vacation TAKEN before 2/28/03, or do they need to be confirmed to a request before 2/28 - and actual travel taken after 2/28? Noone at Boyne can answer my questions since they are brand new in timesharing and have, in effect, turned the entire program over to II. General II reps have been unable to answer my question because they are not familiar with our program, and there is only one real contact person withing II to talk to. I don't want to rush and take something I really don't want. What is the real story with banked points?