Author
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Topic: Problems with RCI Online???
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caribbean TUG MemberPosts: 1347 From: Goochland, VA OWN : Sandy Point Beach & Boambee Bay in RCI pts Australia; Sandpiper Beach Club 2BR FL; 2 weeks - Royal Holiday Club Registered: Dec 2001
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posted 01-03-2005 04:19
Madge-First of all Happy New Year. Just checking with you to see what progress is being made with the online RCI system. I continue to get various different error messages. It is frustrating since I have things I would like to get booked and can't do it with the system not working. RCI has got to be losing money due to our inability to use the system. Any idea when it will be fixed?? Some of the error messages I keep getting: Error 500--Internal Server Error From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:10.5.1 500 Internal Server Error OR You may experience a "currency mismatch" problem when attempting a Weeks transaction. Since the problem is intermittent, please clear your cache files and try again. If the problem continues, please call a Guide at 877/968-7476 to assist you with your Weeks transaction. OR Server Not Available OR Last night I got a message stating that our account was expired. Patty ------------------ It’s these changes in latitudes, changes in attitudes Nothing remains quite the same With all of our running and all of our cunning If we couldn’t laugh we would all go insane - Buffett [This message has been edited by caribbean (edited 01-03-2005).] IP: Logged |
gophish Moderator TUG VolunteerPosts: 115 From: Ballston Lake, NY, USA Registered: Nov 2003
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posted 01-03-2005 06:27
Madge,Also, it seems (at least for me) that the web site connection to the resorts data base is not working again. I am not getting the resort names on my banked weeks, info on resorts missing when you get match on searches and specific resort searches do not work again and with each search you get invalid resort id. This seems to happen periodically and I for one can't understand why the RCI IT team can't keep this working. Once you have fixed the problem it shouldn't keep coming back again unless someone messes something up. The last time we had this problem, you had commented that they were putting all their resources into changes for the points system and that you wern't sure when this would get fixed. I hope that this is not the case this time as that would be a very unfair situation for us, your weeks customers. We also pay our dues and should be able to expect a system that works correctly. Also, as a Fairfield customer I am given RCI weeks as my exchange company (I don't have a choice) and with Fairfield also being a Cendant company I would think that we would be treated better than this. Thanks for any light you could shed on this or any assistance you can give. Ken H. ------------------ Ken H. Ballston Lake, NY IP: Logged |
Sandy TUG MemberPosts: 604 From: Pittsburgh, PA Registered: Dec 2000
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posted 01-03-2005 08:36
Hello and Happy New Year Madge. I am also getting some of the above error messages. Plus, when I push the "back" button, the "page cannot be found" message usualy appears. I have to start all over. By the way, has any progress been made on the dates limitation? On the weeks pages, I still have to sift through exchange options from today until the year 2054!! Not so on the RCI points page, where the options are limited to only the two years you can search. Thanks. ------------------ Sandy IP: Logged |
miaval44 TUG MemberPosts: 113 From: North Billerica, MA USA Registered: Apr 2001
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posted 01-03-2005 10:05
I cannot access website at all today.IP: Logged |
travel4fun TUG MemberPosts: 189 From: California Registered: Aug 2002
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posted 01-05-2005 07:24
Hi Madge,I am a weeks owner trying to plan....but I am having consistant problems using the system. This morning the error message said too many users on-line? How long will this continue? ------------------ Worldmark,Sudwala [This message has been edited by travel4fun (edited 01-05-2005).] IP: Logged |
Dustijam TUG MemberPosts: 149 From: Oak Ridge, NJ VacationVillage Weston, FL Registered: Mar 2004
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posted 01-05-2005 13:04
Hi Madge,The points system is also giving inconsistent results. One search will pull up 4 resorts, and when repeated a few minutes later gives zero results. Wait a bit and run the same search, and bingo, the same original 4 resorts appear. After I got suspicious about the way the system was working, I was actually able to duplicate this error several times, and with several different searches - Mexico and the Bahamas for March of 06. Jim
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sandynow TUG MemberPosts: 45 From: trenton, mi, usa Registered: Feb 2003
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posted 01-05-2005 18:38
Site is still not working. This is the third night that I have received this message while trying to modify my request:com.rci.exception.RCIBaseException: Error processing the request : Exception in setITSSearch:WeeksAdapter We're sorry. RCI's Members Only area is experiencing technical difficulties. Please try back later. (JGate:CONNECT) Any ETA on the fix yet? IP: Logged |
Nancy TUG MemberPosts: 513 From: Registered: Dec 2000
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posted 01-06-2005 05:14
Madge,Is anybody working on this or are they just considering this user errors? Seems may different people are having problems. Do you need any testing/help from "real" users? Nancy IP: Logged |
bestnana2 TUG MemberPosts: 483 From: McDonough, GA, Owner : Tree Tops, Gatlinburg, TN Registered: May 2003
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posted 01-06-2005 14:07
Well, sounds like some of you are luckier than I. I can't even get past the Home page. First time I've tried to get onto the site in at least six months.------------------ June www.picturetrail.com /bestnana2 - passwd: nana IP: Logged |
Vodo TUG MemberPosts: 585 From: Valrico, FL Registered: May 2002
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posted 01-06-2005 14:09
I've always thought the RCI site was unacceptably slow, but now it's bordering on unuseable. I only occasionally can access my account. Most of the time, I receive errors. As an aside, I'm also experiencing problems with the Armed Forces Vacation Club site which is an offspring (of sorts) of RCI.Someone please help! I'm a lost soul! Cindy IP: Logged |
cz TUG MemberPosts: 3231 From: The Rushes wk 26, Lake Forest wk 3, Christmas Mt 5 UDI's up to 17 wks each UDI. 2 Cottages & 3 OakTimbers. RCI Points, and wk. 10 Driftwood Inn Registered: Mar 2002
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posted 01-06-2005 19:43
Nancy most of the RCI Guides I have talked to have said they are getting tons of calls on these on going website problems.They admitt there are problems that seem to come and go but in the last month the sites problems have seemly intensified. This is a very frustrating situation for both the timesharers and RCI employees. Bruce quote: Originally posted by Nancy: Madge,Is anybody working on this or are they just considering this user errors? Seems may different people are having problems. Do you need any testing/help from "real" users? Nancy
------------------ Bruce F. & Judy Czajkowski, Kansasville Wi. Judy is a teacher and Bruce is retired and thinks that you are never to old to have a happy childhood. Also own at Driftwood Inn, Vero Beach wk 14, wk 52 Sea Club IV,Daytona The Islander wk 12(non RCI or II) North Reddington Beach and a Rayburn Country that is somewere in Texas. IP: Logged |
rmendo TUG MemberPosts: 390 From: balt,md,usa Registered: Feb 2003
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posted 01-07-2005 17:40
Still not working.IP: Logged |
Judy TUG MemberPosts: 1810 From: Melbourne Beach, FL & Steamboat Springs CO. owner: Celebrity Resort World of Orlando; The Ridge Tahoe; Hatteras High; Worldmark. member:II,RCI,DAE,SFX Registered: Dec 2000
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posted 01-08-2005 06:18
Yesterday I got over a dozen copies of the new "Call a VC" pop-up within 5 minutes. The site was already way too slow and frustrating. This is too much.IP: Logged |
cz TUG MemberPosts: 3231 From: The Rushes wk 26, Lake Forest wk 3, Christmas Mt 5 UDI's up to 17 wks each UDI. 2 Cottages & 3 OakTimbers. RCI Points, and wk. 10 Driftwood Inn Registered: Mar 2002
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posted 01-08-2005 19:15
We got this message several differant days while trying to log on to our RCI Points account.Do you know what is causing this message? Bruce Error 404--Not Found From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1: 10.4.5 404 Not Found The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent. If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.
------------------ Bruce F. & Judy Czajkowski, Kansasville Wi. Judy is a teacher and Bruce is retired and thinks that you are never to old to have a happy childhood. Also own at Driftwood Inn, Vero Beach wk 14, wk 52 Sea Club IV,Daytona The Islander wk 12(non RCI or II) North Reddington Beach and a Rayburn Country that is somewere in Texas. IP: Logged |
cz TUG MemberPosts: 3231 From: The Rushes wk 26, Lake Forest wk 3, Christmas Mt 5 UDI's up to 17 wks each UDI. 2 Cottages & 3 OakTimbers. RCI Points, and wk. 10 Driftwood Inn Registered: Mar 2002
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posted 01-08-2005 19:19
Here is another RCI Point message we get while trying to log in.Bruce Message from the NSAPI plugin: No backend server available for connection: timed out after 10 seconds.
-------------------------------------------------------------------------------- Build date/time: Jun 3 2002 12:27:28 --------------------------------------------------------------------------------
Change Number: 187328 ------------------ Bruce F. & Judy Czajkowski, Kansasville Wi. Judy is a teacher and Bruce is retired and thinks that you are never to old to have a happy childhood. Also own at Driftwood Inn, Vero Beach wk 14, wk 52 Sea Club IV,Daytona The Islander wk 12(non RCI or II) North Reddington Beach and a Rayburn Country that is somewere in Texas. IP: Logged |
cz TUG MemberPosts: 3231 From: The Rushes wk 26, Lake Forest wk 3, Christmas Mt 5 UDI's up to 17 wks each UDI. 2 Cottages & 3 OakTimbers. RCI Points, and wk. 10 Driftwood Inn Registered: Mar 2002
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posted 01-08-2005 19:26
More Stuff from trying to log in on our RCI points account. Bruce Member Login Log in to Points First time logging in? Create online account Login Questions? Transactions via E-mail Resort Directory Member Benefits & Services Cruise Vacations RCI Elite Rewards Community Visitor Guides If you need additional assistance or would like to speak to a Vacation Guide, please call: Weeks Assistance 1-800-338-7777 Points Assistance 1-877-968-7476 Log On To RCI Points Login There has been a system error. If you have not created a Points online account, Click here Hello Bruce Czajkowski Password: Forgot your Password and/or Username?
Click here if you are not Bruce Czajkowski
------------------ Bruce F. & Judy Czajkowski, Kansasville Wi. Judy is a teacher and Bruce is retired and thinks that you are never to old to have a happy childhood. Also own at Driftwood Inn, Vero Beach wk 14, wk 52 Sea Club IV,Daytona The Islander wk 12(non RCI or II) North Reddington Beach and a Rayburn Country that is somewere in Texas. IP: Logged |
bass TUG MemberPosts: 158 From: Naples, FL Seatime, Ocean City, MD and Golden Strand, Kill Devil Hills, NC Registered: Dec 2000
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posted 01-10-2005 13:06
I am having the same problems with RCI weeks. It's very frustrating. How can RCI keep raising all of the fees, but can't give us a web site that can accommodate its users?Nancy IP: Logged |
cz TUG MemberPosts: 3231 From: The Rushes wk 26, Lake Forest wk 3, Christmas Mt 5 UDI's up to 17 wks each UDI. 2 Cottages & 3 OakTimbers. RCI Points, and wk. 10 Driftwood Inn Registered: Mar 2002
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posted 01-10-2005 13:30
The explaination that we got again just a couple of minutes ago pops up quite a lot on the RCI Points site not just "intermittent" as stated on the site. What is RCI's defination of a "currency mismatch" that pops up and what causes it? Bruce You may experience a "currency mismatch" problem when attempting a Weeks transaction. Since the problem is intermittent, please clear your cache files and try again. If the problem continues, please call a Guide at 877/968-7476 to assist you with your Weeks transaction.
------------------ Bruce F. & Judy Czajkowski, Kansasville Wi. Judy is a teacher and Bruce is retired and thinks that you are never to old to have a happy childhood. Also own at Driftwood Inn, Vero Beach wk 14, wk 52 Sea Club IV,Daytona The Islander wk 12(non RCI or II) North Reddington Beach and a Rayburn Country that is somewere in Texas. IP: Logged |
sandynow TUG MemberPosts: 45 From: trenton, mi, usa Registered: Feb 2003
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posted 01-10-2005 13:49
Madge - back to caribbean's question in the first post from a week ago, any idea when all of this will be fixed?Thanks! IP: Logged |
cz TUG MemberPosts: 3231 From: The Rushes wk 26, Lake Forest wk 3, Christmas Mt 5 UDI's up to 17 wks each UDI. 2 Cottages & 3 OakTimbers. RCI Points, and wk. 10 Driftwood Inn Registered: Mar 2002
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posted 01-10-2005 17:35
What about the RCI website design causes this ongoing problem? Could it be that they have to many things like ad pop ups on the site that helps to overload the site? Bruce Due to internal error, the system is unavailable.
For internal use only: Exception in loginWeeksSystem::WeeksAdapter Too Many Users ------------------ Bruce F. & Judy Czajkowski, Kansasville Wi. Judy is a teacher and Bruce is retired and thinks that you are never to old to have a happy childhood. Also own at Driftwood Inn, Vero Beach wk 14, wk 52 Sea Club IV,Daytona The Islander wk 12(non RCI or II) North Reddington Beach and a Rayburn Country that is somewere in Texas.
[This message has been edited by cz (edited 01-11-2005).] IP: Logged |
rmendo TUG MemberPosts: 390 From: balt,md,usa Registered: Feb 2003
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posted 01-10-2005 19:26
Not working again. Sometimes there are too many users. Then i was able to log in but unable to search exchanges Received the following message: com.rci.exception.RCIBaseException: Error processing the request : Exception in itsSearch:WeeksAdapter We're sorry. RCI's Members Only area is experiencing technical difficulties. Please try back later. (JGate:CONNECT)error IP: Logged |
Carolyn TUG MemberPosts: 868 From: Indiana Registered: Dec 2000
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posted 01-10-2005 21:37
Wow! This thread is over a week old and Madge is MIA. I have also found the Points website completely useless in the last few weeks. This is very frustrating.Carolyn IP: Logged |
marcmuff TUG MemberPosts: 1372 From: West Sacramento, California - Owner Edgelake Beach Club (EOY) Owner Krystal Vallarta Registered: May 2001
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posted 01-10-2005 22:14
I have better luck and get fewer error messages online with RCI when I use Internet Explorer rather than Mozilla Firefox which is my main browser. ------------------ Muriel My pictures are at http://www.picturetrail.com/marcmuff and http://community.webshots.com/user/marcmuff Please check out my journals at www.rcicommunity.com - insert marcmuff in username field IP: Logged |
Madge TUG MemberPosts: 3568 From: Carmel, IN Registered: Jan 2003
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posted 01-11-2005 14:23
quote: Originally posted by Carolyn: Wow! This thread is over a week old and Madge is MIA. I have also found the Points website completely useless in the last few weeks. This is very frustrating.Carolyn
Because so many responses have been posted on this thread before I had a chance to reply even once, it has been continually bumped up to the top. I've mentioned before that I process posts in the order received - or from the bottom upward. Please try to let me see and respond to a post at least once before jumping in.
------------------ ~ Madge IP: Logged |
Madge TUG MemberPosts: 3568 From: Carmel, IN Registered: Jan 2003
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posted 01-11-2005 14:50
quote: Originally posted by caribbean: Madge-Just checking with you to see what progress is being made with the online RCI system.
Hi Patty,There are ongoing problems with the Weeks search on the Points site. We're still working to resolve them - no updates available yet. The weeks site is experiencing heavy volumes right now, mirroring our e-mail and phone volumes. Saved links or favorites may also no longer work since the Tsunami Disaster Relief banner was added. If you experience continuing difficulties, please send an e-mail to feedback@rci.com and enter TUG in the subject line so that the Communications Team can check your account. A couple of notes about Comcast: Comcast has started using a pop-up blocker as a part of its Internet Explorer updates. This blocker considers links with advertising banners to be pop-ups. Since RCI.com uses a banner ad along with a pop-up box, Comcast may prevent access to pages within RCI.com until our site is added to a list of trusted sites. Comcast also offers a Security Manager to detect spyware and adware programs. This filter is often triggered even though our site does not download programs onto the user's desktop. The Security Manager also has a firewall program that may pose problems in accessing our site. Sorry I don't have more. I'll follow up when I have something reasonably definitive.
------------------ ~ Madge IP: Logged |