More website problems - Timeshare Users Group Bulletin Boards

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Author	Topic: More website problems
king1 TUG Member Posts: 986 From: Auburn, IL USA , Qunu Lodge Pearly Shells, Silversands(6) Registered: Oct 2001	posted 03-05-2005 06:46 It looks like RCI is fed up with my complaints about the website. They have declared me "persona non grata" and won't even accept my login info, even though it hasn't changed in years. Calls to the automated online help number are useless since all it does is prattle about irrelevancies and then tell you to email! Seems the more they work on your computers, the worse the service is. IP: Logged
happybaby TUG Member Posts: 148 From: PA Registered: Oct 2003	posted 03-05-2005 07:13 The RCI website does not know me this morning either. IP: Logged
bellesgirl TUG Member Posts: 186 From: Farmington Hills, MI Registered: Jun 2004	posted 03-05-2005 07:15 At least I know its not just me. IP: Logged
MillerNet TUG Member Posts: 421 From: Harrisonburg, VA, USA Registered: Feb 2001	posted 03-05-2005 07:25 Count me as another one who can't get logged in. Says it doesn't like my login name and password. ------------------ Kathy IP: Logged
DianeH TUG Member Posts: 1843 From: BC Canada Registered: Jan 2001	posted 03-05-2005 07:27 I've also been banished. Diane ------------------ 'Be not forgetful to entertain strangers; for thereby some have entertained angels unawares.' Hebrews 13:2 IP: Logged
suzanne TUG Member Posts: 1540 From: Pompano Beach, FL USA Registered: Dec 2000	posted 03-05-2005 07:36 Me too and I haven't even complained about them in a really long time. Suzanne IP: Logged
caribbean TUG Member Posts: 1347 From: Goochland, VA OWN : Sandy Point Beach & Boambee Bay in RCI pts Australia; Sandpiper Beach Club 2BR FL; 2 weeks - Royal Holiday Club Registered: Dec 2001	posted 03-05-2005 07:36 Madge- As a clarification, my sign-on to the weeks system is not being recognized at all this morning. Was working OK yesterday. I can sign on to points where I can search in weeks ( second search location box still not working ), but using points as a points reservation is still not working at all. When can we expect these to be corrected?? This is really getting tiresome. Patty ------------------ It�s these changes in latitudes, changes in attitudes Nothing remains quite the same With all of our running and all of our cunning If we couldn�t laugh we would all go insane - Buffett IP: Logged
cz TUG Member Posts: 3231 From: The Rushes wk 26, Lake Forest wk 3, Christmas Mt 5 UDI's up to 17 wks each UDI. 2 Cottages & 3 OakTimbers. RCI Points, and wk. 10 Driftwood Inn Registered: Mar 2002	posted 03-05-2005 07:48 Seleziona un Paese e una lingua The login information you entered is incorrect. Please try again. YOUR RCI Identification number and PIN will NOT work in the login slot. Please note, you must first establish an account on this site before you login. Click here to establish an account. Login Login (case sensitive) Password Submit Remember Me? Forgot your Password/Login? For helpful hints on logging in to your RCI online account, please call 877-724-4500. ------------------ Bruce F. & Judy Czajkowski, Kansasville Wi. Judy is a teacher and Bruce is retired and thinks that you are never to old to have a happy childhood. Also own at Driftwood Inn, Vero Beach wk 14, wk 52 Sea Club IV,Daytona The Islander wk 12(non RCI or II) North Reddington Beach and a Rayburn Country that is somewere in Texas. IP: Logged
Linda74 TUG Member Posts: 401 From: Huntington, Ct. Registered: Aug 2001	posted 03-05-2005 08:31 I am another one....makes you wonder who is in charge of their website? IP: Logged
philsfan TUG Member Posts: 249 From: New Jersey Registered: Aug 2001	posted 03-05-2005 09:15 Had the same problem earlier today but it's working now. IP: Logged
perigo449 TUG Member Posts: 3 From: Glen dale, Wv, USA Registered: May 2003	posted 03-05-2005 09:16 I did get in at 12:10 PM EST but the resort ID search didn't work. The area search did work for one area. Gary ------------------ Fairfield points owners IP: Logged
happybaby TUG Member Posts: 148 From: PA Registered: Oct 2003	posted 03-05-2005 13:45 Was into RCI about an hour ago at 4PM EST and now an hour later down again. And then I assume down tonight for maintenance. IP: Logged
timeos2 Moderator TUG Volunteer Posts: 1862 From: Rochester, NY : Cypress Pointe & Westgate VV, Orlando Fl;FF Kingsgate Williamsburg, VA(FF Pts);Cove @ Yarmouth, Cape Cod MA;Rayburn CC, TX-RCI Pts Registered: Dec 2000	posted 03-05-2005 17:13 Even if it lets you in there is NO inventory shown on the Points side. Zero. Doesn't matter what dates or location you search for - it's like the II site "Nothing found in that area at that time" or I guess it's really "Sorry, we did not find a match for your search. Please change your search criteria and try again.". Maybe II has taken over RCI? I've never seen such a fragile site for a company that supposedly has talented people and a product largely based on web services. They apparently employ AOL and Microsoft programmer rejects. And neither one of those other companies are reknown for quality web design or reliability. But RCI has them beat hands down. ------------------ John Chase Use Email Icon above for contact address IP: Logged
caribbean TUG Member Posts: 1347 From: Goochland, VA OWN : Sandy Point Beach & Boambee Bay in RCI pts Australia; Sandpiper Beach Club 2BR FL; 2 weeks - Royal Holiday Club Registered: Dec 2001	posted 03-06-2005 05:23 Madge- Well as of Sunday morning after the weekly update, I see we can now get into the weeks system. Points: Still can't search on anything as a points reservation The Secod Choice box in weeks reservations still not working. I was hoping that the weekly shut down would take care of these basic NEEDS. I guess not. Patty ------------------ It�s these changes in latitudes, changes in attitudes Nothing remains quite the same With all of our running and all of our cunning If we couldn�t laugh we would all go insane - Buffett IP: Logged
continia TUG Member Posts: 25 From: Guelph, Ontario Canada Registered: May 2003	posted 03-06-2005 18:19 I was trying to do an exchange today and every resort code i enter said invalid resort. I checked the resort directory and was using the correct code. I have never been to a website that has so many problems as RCI's site. Roz IP: Logged
Madge TUG Member Posts: 3568 From: Carmel, IN Registered: Jan 2003	posted 03-06-2005 19:59 king1, I wasn't aware of the login problems - let me know if you see this again. The Points search feature should be working now. Sorry for the delay. ------------------ ~ Madge IP: Logged
timeos2 Moderator TUG Volunteer Posts: 1862 From: Rochester, NY : Cypress Pointe & Westgate VV, Orlando Fl;FF Kingsgate Williamsburg, VA(FF Pts);Cove @ Yarmouth, Cape Cod MA;Rayburn CC, TX-RCI Pts Registered: Dec 2000	posted 03-06-2005 20:09 quote: Originally posted by Madge: king1, I wasn't aware of the login problems - let me know if you see this again. The Points search feature should be working now. Sorry for the delay. Unless ALL of Florida is booked from March 13, 2005 to December 31, 2005 (the dates I tried in two week increments) the result that is returned: "Sorry, we did not find a match for your search. Please change your search criteria and try again." isn't right. Thus, IMHO, it isn't working. But thats really not a surprise to anyone that tries to use it regularly. Can we ever get a fix that isn't just a "wait awhile and it will work" standard reply? The site is seriously flawed and needs some serious quality control at a minimum. ------------------ John Chase Use Email Icon above for contact address IP: Logged
LynnW TUG Member Posts: 765 From: Calgary AB Canada Registered: Jan 2002	posted 03-06-2005 21:08 I just tried again tonight and it is still not working. Lynn IP: Logged
caribbean TUG Member Posts: 1347 From: Goochland, VA OWN : Sandy Point Beach & Boambee Bay in RCI pts Australia; Sandpiper Beach Club 2BR FL; 2 weeks - Royal Holiday Club Registered: Dec 2001	posted 03-07-2005 04:12 Madge- Points Reservation is still NOT working as of Monday morning. Been a week now Patty ------------------ It�s these changes in latitudes, changes in attitudes Nothing remains quite the same With all of our running and all of our cunning If we couldn�t laugh we would all go insane - Buffett IP: Logged
ttt TUG Member Posts: 1047 From: Matawan, NJ Registered: Dec 2000	posted 03-07-2005 04:56 The people responsible for the website should have been replaced a long tiome ago. Looks like RCI is intent on doing nothing or maybe they are simply incompetent. I find it hard to believe that whoever is responsible for the website operation would let this poor service continue month after month. IP: Logged
sunshine TUG Member Posts: 105 From: Neapolis, OH, USA -own fairfield nashville and Flagstaff points and mariner's pointe Registered: Dec 2000	posted 03-08-2005 03:47 Have not had any problems till this morning. Now it is telling me also that my log in info is incorrect. It is correct. This is quite an annoying problem. Thanks for your help, Madge. Shirley IP: Logged
philsfan TUG Member Posts: 249 From: New Jersey Registered: Aug 2001	posted 03-08-2005 04:02 I'm getting 'login information you entered is incorrect' again too. IP: Logged
caribbean TUG Member Posts: 1347 From: Goochland, VA OWN : Sandy Point Beach & Boambee Bay in RCI pts Australia; Sandpiper Beach Club 2BR FL; 2 weeks - Royal Holiday Club Registered: Dec 2001	posted 03-08-2005 04:20 Madge- TUESDAY MORNING 7 am EST Report - Well here we go again Weeks system : The login information you entered is incorrect. Please try again. NOT Points system: Searching RCI Weeks : Second Choice Region Box still not working Searching Standard Reservation - not working at all When can we expect repairs???? Patty ------------------ It�s these changes in latitudes, changes in attitudes Nothing remains quite the same With all of our running and all of our cunning If we couldn�t laugh we would all go insane - Buffett IP: Logged
jojoless TUG Member Posts: 18 From: Rhode Island Registered: Apr 2003	posted 03-08-2005 04:22 I can't login into RCI this morning either! RCI's website has been very frustrating these past several weeks.... IP: Logged
king1 TUG Member Posts: 986 From: Auburn, IL USA , Qunu Lodge Pearly Shells, Silversands(6) Registered: Oct 2001	posted 03-08-2005 04:23 Madge, You said to let you know if the, "login info is incorrect", appeared again. Well, it's back this morning, March 8. It's very difficult to do business with RCI when the website can't be relied on. One wonders how many unseen mistakes are occurring!! IP: Logged

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