posted 08-13-2002 08:20            

Thanks.

posted 08-13-2002 10:49            

quote:

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Originally posted by tatmtr7:
Hi Craig, Today while trying to search with my accomadtion cert. I found that I could only pull up european properties in Dec. In the past few days as I have been searching I could see many U.S. properties. When I just tried again I too got the too busy to search try again later. Any suggestions??? Thanks

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This just happened to me also. Yesterday I did a search and the Grid had all sorts of locations---the same as on the back of my certificate. Today it is just a few European locations if you try to search more than 60 days out.

posted 08-13-2002 12:22            

quote:

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Originally posted by PamH:
Hi Craig. I would like to say that I too am having the problem with my accomodation week showing please try again due to high volume. I tried at 7am eastern this morning and still got it.
It did not appear using my regular week.
Pam

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posted 08-13-2002 16:48            

quote:

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Originally posted by JeffW:
...3. Often if I select Search all Destinations, I'll see nothing for a particular area. However, if I specify that area directly, I'll see exchanges. Is this the intended behavior, and if so, why? It's already annoying enough that often you'll see a listing for an area appear, only to find no available resorts when you click down to it. It's I believe worse for it to not show you areas where there is availability...Jeff

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Craig, this is for Exchanges, Getaways does not allow you to Select All Destinations.

posted 08-13-2002 18:43            

I just tried the grid. IT WORKS!!! All the locations are back.

Thanks for the quick fix.

posted 08-14-2002 04:03         

Rumor has it that II has raised the prices for using bonus weeks, now up to $299 (from $199).

posted 08-14-2002 04:26            

quote:

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Originally posted by Thinking:
Craig,

Rumor has it that II has raised the prices for using bonus weeks, now up to $299 (from $199).

Is this true? and if so what is the rationale for a 50% price increase?

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posted 08-14-2002 14:00            

quote:

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Originally posted by EdB:
Craig,

I've noticed the new organization of destinations in II's online search screens. Instead of listing destinations as "Arizona, Mountains" or "North Carolina, Hills," it appears II is trying to label everything with a city. That's a good move, but I have two comments:

1. Some of the realignments just aren't working. "Arizona, Sedona," for instance, currently shows resorts in Pinetop, Oro Vista, and Overgaard. Those destinations are a LOOOOONG ways from Sedona. In this case, "Arizona, Mountains," was actually a better choice. I'm sure there are other examples as well. Who do we write to with corrections like these?

2. From a more global perspective, I am frustrated by the search interface, and the new divisions make it worse. If I am considering travel to a certain region of the country, like the Rockies, I may want to look at many locations in that area. Going through the II search screens means that I have to click at least 8 or 10 times for each of those locations. Until I look in each one, I have no idea what's available. Is it a single studio or a bunch of 2BR units? It's very tiring and frustrating. It would be much better if the user could check a variety of locations or a region and say, show me all availability in these locations.

Ed

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posted 08-14-2002 14:11            

quote:

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Originally posted by CraigU:
FYI. We've made some modifications.

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[Update Thursday morning 8/15]

Hmmm. OK, I now see the changes, Craig. But they STILL make no sense. Oro Valley is listed as being in Scottsdale, when it's actually just outside of Tucson, 40 miles from Scottsdale. Marriott's Canyon Ranch is listed as being in Sedona, which is 50 miles away, when it's actually only a mile away from the Scottsdale border. Ditto for the two resorts in Carefree and Cave Creek, which are literally minutes away from Scottsdale and at least an hour's drive from Sedona, yet are listed as being in Sedona. In fact, the listing for the Villas of Cave Creek (VCC) actually says "Sedona is within a few hours' drive." Yet it's listed in the Sedona region!

I see these mistakes because I live here. It causes me to lack confidence that other regional listings are being done correctly. I'm sure you have a QA department. They need to tackle this as an absolute priority, because it is doing a major disservice to your customers if they exchange for a resort in the Sedona area and discover that they have to drive 90 minutes each way to see the red rocks!

Also, I am still seeing no change in the "your request is being delayed due to momentary high volume" errors. I consistently get those with one particular week, and with no others. It's a bug that I've confirmed with your developers, and I know they're working on it. But it's still very frustrating!

Ed

posted 08-15-2002 08:24            

I've noticed that since I added my FoxRun (not a 5-star) week to my account, I no longer see the 5 star logo on any resorts, even when I'm searching with my Four Seasons week. Another person reported this as well. Honestly, I fail to see the logic of hiding the 5-star logo at all, but if II wants to make that decision, OK... But it appears that the software now shows 5 stars only to those people who have exclusively 5-star resorts in their account, and that is not right.

Thanks,

posted 08-15-2002 08:49            

quote:

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Originally posted by EdB:
[Update Thursday morning 8/15]

Hmmm. OK, I now see the changes, Craig. But they STILL make no sense. Oro Valley is listed as being in Scottsdale, when it's actually just outside of Tucson, 40 miles from Scottsdale. Marriott's Canyon Ranch is listed as being in Sedona, which is 50 miles away, when it's actually only a mile away from the Scottsdale border. Ditto for the two resorts in Carefree and Cave Creek, which are literally minutes away from Scottsdale and at least an hour's drive from Sedona, yet are listed as being in Sedona. In fact, the listing for the Villas of Cave Creek (VCC) actually says "Sedona is within a few hours' drive." Yet it's listed in the Sedona region!

I see these mistakes because I live here. It causes me to lack confidence that other regional listings are being done correctly. I'm sure you have a QA department. They need to tackle this as an absolute priority, because it is doing a major disservice to your customers if they exchange for a resort in the Sedona area and discover that they have to drive 90 minutes each way to see the red rocks!

Also, I am still seeing no change in the "your request is being delayed due to momentary high volume" errors. I consistently get those with one particular week, and with no others. It's a bug that I've confirmed with your developers, and I know they're working on it. But it's still very frustrating!

Ed

[This message has been edited by EdB (edited 08-15-2002).]

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------------------
Craig Urbine
Vice President
Member Services
Interval International

[This message has been edited by CraigU (edited 08-15-2002).]

posted 08-15-2002 08:56            

quote:

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Originally posted by EdB:
Craig,

I've noticed that since I added my FoxRun (not a 5-star) week to my account, I no longer see the 5 star logo on any resorts, even when I'm searching with my Four Seasons week. Another person reported this as well. Honestly, I fail to see the logic of hiding the 5-star logo at all, but if II wants to make that decision, OK... But it appears that the software now shows 5 stars only to those people who have exclusively 5-star resorts in their account, and that is not right.

Thanks,

Ed

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posted 08-15-2002 09:30            

quote:

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Originally posted by CraigU:
Please note, I am now a member. I don't want to be thrashed like GinGin!

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posted 08-15-2002 09:47            

quote:

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Originally posted by EdB:
Welcome to TUG, Craig! So are you going to update your profile now and tell everyone which resorts you own?

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Craig Urbine
Vice President
Member Services
Interval International

posted 08-15-2002 10:17         

quote:

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Originally posted by CraigU:
You didn't notice, the last time, I chose to ignore that request?

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posted 08-15-2002 11:01            

quote:

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Originally posted by Fletch:
Yes Craig I noticed as I asked the question the first time. I really want to know what you own, feel free to email me if you don't want it to be public

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posted 08-15-2002 11:13         

quote:

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Originally posted by JeffV:
Why is it any of your business? That is personal information and if he does not wish to divulge it, that is his priviledge.

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posted 08-15-2002 12:03            

Secondly, do you think this particular week would be considered high demand through II? Do you think it would qualify for a Bonus Week? How is this determined, by the way.

Thirdly- This is completely unrelated with the other questions. I own two South Africa resorts which are affiliated through RCI. What is your opinion about the South Africa resorts which are affiliated through II? I don't know if you have heard or not, but South Africa resorts trades pretty well through RCI. From your personal experience, how do the South Africa resorts trade through II?

Last, but certainly not least- Welcome Aboard- Tug Member!

Thank you so much for your time.

posted 08-15-2002 12:10            

quote:

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Originally posted by Fletch:
Jeff,
I am sorry , you must be confused, did you think I asked your opinion ?

[This message has been edited by Fletch (edited 08-15-2002).]

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posted 08-15-2002 12:35         

quote:

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Originally posted by JeffV:
Yes, I think you are and you got my opinion, didn't you?

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posted 08-15-2002 13:11            

If we (as any Tugger- or even me ) are ever able to own a quarter share, will we be able to use II or an II unit to exchange? We were at Trapp Family in Mar., and the sales person said the quarter shares would probably be traded by Abercrombie & Kent (thanks Ed- for the name ). He stated that is a unit (or cotracted) by RCI.

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Ken K

posted 08-15-2002 16:29            

quote:

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Originally posted by Fletch:
Yes Craig I noticed as I asked the question the first time. I really want to know what you own, feel free to email me if you don't want it to be public

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