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Author Topic:   Interval International--Ask Craig
CraigU

TUG Member

Posts: 2331
From: Miami, Florida USA
Registered: JUN 2002

posted 08-15-2002 16:37     Click Here to See the Profile for CraigU   Click Here to Email CraigU     
The code is LEH. I cannot make comments on trade power. Currently, I do not see any offers for bonus certificates for deposited weeks.

On the South Africa issue, we do not have a significant amount of trading activity in this market. Therefore, I am unable to answer the question based on facts.

It is my pleasure to participate on TUG. I am VERY interested in the discussions on these boards.

quote:
Originally posted by bigeyes1:
First of all, I am not an II member, YET. I am in the process of purchasing a 1 bdr. (5/4) Week 26 at Lehigh Resort Club in Lehigh Acres, FL. The current owner of this week has just notified me to say LRC have just become dual affiliated. Do you happen to know what the code is for this resort? I have looked at II's website and didn't find anything there.

Secondly, do you think this particular week would be considered high demand through II? Do you think it would qualify for a Bonus Week? How is this determined, by the way.

Thirdly- This is completely unrelated with the other questions. I own two South Africa resorts which are affiliated through RCI. What is your opinion about the South Africa resorts which are affiliated through II? I don't know if you have heard or not, but South Africa resorts trades pretty well through RCI. From your personal experience, how do the South Africa resorts trade through II?

Last, but certainly not least- Welcome Aboard- Tug Member!

Thank you so much for your time.


------------------
Craig Urbine
Vice President
Member Services
Interval International


CraigU

TUG Member

Posts: 2331
From: Miami, Florida USA
Registered: JUN 2002

posted 08-15-2002 16:38     Click Here to See the Profile for CraigU   Click Here to Email CraigU     
If you are a five star member, you should see the five star designations when looking at the resort directory through the members only section of the site.

quote:
Originally posted by GinGin:
Ed and Craig, we own two 5 star II affiliated units, but I've never seen a star by them in my account.


------------------
Craig Urbine
Vice President
Member Services
Interval International


CraigU

TUG Member

Posts: 2331
From: Miami, Florida USA
Registered: JUN 2002

posted 08-15-2002 16:49     Click Here to See the Profile for CraigU   Click Here to Email CraigU     
There are fractional properties that are already affiliated with Interval. Therefore, the answer is yes you could. Why don't you ask, other than a nice marketing piece, what A & K will do for you? A & K doesn't have an exchange system. I wonder where these transactions will be processed.

quote:
Originally posted by KenK:
Craig:

If we (as any Tugger- or even me ) are ever able to own a quarter share, will we be able to use II or an II unit to exchange? We were at Trapp Family in Mar., and the sales person said the quarter shares would probably be traded by Abercrombie & Kent (thanks Ed- for the name ). He stated that is a unit (or cotracted) by RCI.


------------------
Craig Urbine
Vice President
Member Services
Interval International

[This message has been edited by CraigU (edited 08-15-2002).]

plreid
unregistered
TUG Member

Posts: 2331
From: Miami, Florida USA
Registered: JUN 2002

posted 08-15-2002 17:22           
Hey Craig,

I'm a five star member, but guess what, I don't see anything because I live in Oz. Still trying to convince my spouse to move to the U.S. so that we can have access to II exchanging online but no luck as yet.
At this rate, I fear that my initial 3 year membership with II will expire by the time us Aussies have accesss to II online. It's OK take your time, I don't mean to give you a hard time or b...h about this.

and

Of course you don't own timeshare, you have your own vacation home right?

p.s. Big hearty WELCOME to TUG

quote:
Originally posted by CraigU:
If you are a five star member, you should see the five star designations when looking at the resort directory through the members only section of the site.


[This message has been edited by plreid (edited 08-15-2002).]

CraigU

TUG Member

Posts: 2331
From: Miami, Florida USA
Registered: JUN 2002

posted 08-15-2002 17:46     Click Here to See the Profile for CraigU   Click Here to Email CraigU     
It will definitely be before your membership expires but we look forward to you moving to the U.S.

quote:
Originally posted by plreid:
Hey Craig,

I'm a five star member, but guess what, I don't see anything because I live in Oz. Still trying to convince my spouse to move to the U.S. so that we can have access to II exchanging online but no luck as yet.
At this rate, I fear that my initial 3 year membership with II will expire by the time us Aussies have accesss to II online. It's OK take your time, I don't mean to give you a hard time or b...h about this.

and

Of course you don't own timeshare, you have your own vacation home right?

p.s. Big hearty WELCOME to TUG

[This message has been edited by plreid (edited 08-15-2002).]


------------------
Craig Urbine
Vice President
Member Services
Interval International

[This message has been edited by CraigU (edited 08-15-2002).]

[This message has been edited by CraigU (edited 08-15-2002).]

Fletch

TUG Member

Posts: 1859
From: Fl - OWNER:: Dik, Mt Amanzi (2), Marriott Canyon Villas, Royal Solaris - Villa Del Palmar- Puerto Vallarta
Registered: DEC 2000

posted 08-15-2002 17:50     Click Here to See the Profile for Fletch     
I understand


quote:
Originally posted by CraigU:
I can't answer this question as it may appear I am "promoting" a particular developer. It is possible I'm not an owner.




pwrshift

TUG Member

Posts: 2764
From: Toronto
Registered: DEC 2000

posted 08-15-2002 19:07     Click Here to See the Profile for pwrshift   Click Here to Email pwrshift     
quote:
Originally posted by CraigU:
I...It is possible I'm not an owner.


Why would you own when you can get a getaway cheaper than the annual maintenance an owner pays?

Brian

------------------
Those who dream most, do most.


CraigU

TUG Member

Posts: 2331
From: Miami, Florida USA
Registered: JUN 2002

posted 08-15-2002 19:28     Click Here to See the Profile for CraigU   Click Here to Email CraigU     
I know....I should go to that military site.

quote:
Originally posted by pwrshift:
Why would you own when you can get a getaway cheaper than the annual maintenance an owner pays?

Brian


------------------
Craig Urbine
Vice President
Member Services
Interval International


Fern Modena

TUG Member

Posts: 7601
From: Southern Nevada
Registered: DEC 2000

posted 08-15-2002 21:14     Click Here to See the Profile for Fern Modena   Click Here to Email Fern Modena     
Welcome, Craig! Of course, you've always been welcome here, but its nice to see you became a member. Now you can peek at our Reviews & Ratings, too

Fern Modena

quote:
Originally posted by CraigU:
Please note, I am now a member.

------------------
Fern Modena
TUG Volunteer and Bulletin Board Manager
Timeshare-guru.com
İMy words are my own, please don't use them without my permission.


Fern Modena

TUG Member

Posts: 7601
From: Southern Nevada
Registered: DEC 2000

posted 08-15-2002 21:18     Click Here to See the Profile for Fern Modena   Click Here to Email Fern Modena     
Craig,
I own at Lehigh also. With RCI, there is a "VRI Preference," where deposits from other VRI resorts are held for only other VRI owners for 30 days, and only then, if not taken, put into the general pool. Is there any such preference with II?

TIA,
Fern Modena

------------------
Fern Modena
TUG Volunteer and Bulletin Board Manager
Timeshare-guru.com
İMy words are my own, please don't use them without my permission.


arfie

TUG Member

Posts: 362
From: Harbor City, CA, US
Registered: DEC 2000

posted 08-15-2002 21:53     Click Here to See the Profile for arfie   Click Here to Email arfie     
Hello Craig:

I still have that old problem of

Note: Your request is being delayed due to momentary high volume of requests, please try again in 90 seconds.

It always seems to happen to me after I do a couple of "shops" with one of my weeks. I get locked out and can't do anything without getting the above message.

Is this soon to be fixed? I like everything else, when it works!

Andy

[This message has been edited by arfie (edited 08-15-2002).]

JeffW

TUG Member

Posts: 1564
From: Philadelphia
Registered: DEC 2000

posted 08-15-2002 22:36     Click Here to See the Profile for JeffW   Click Here to Email JeffW     
I see a lot of the 'delayed' messages usually between 12:30a - 2:00a EDT. Any chance it's maybe due to II doing a bulk update of their availability database?

Jeff

CraigU

TUG Member

Posts: 2331
From: Miami, Florida USA
Registered: JUN 2002

posted 08-16-2002 04:27     Click Here to See the Profile for CraigU   Click Here to Email CraigU     
No.

quote:
Originally posted by Fern Modena:
Craig,
I own at Lehigh also. With RCI, there is a "VRI Preference," where deposits from other VRI resorts are held for only other VRI owners for 30 days, and only then, if not taken, put into the general pool. Is there any such preference with II?

TIA,
Fern Modena


------------------
Craig Urbine
Vice President
Member Services
Interval International


CraigU

TUG Member

Posts: 2331
From: Miami, Florida USA
Registered: JUN 2002

posted 08-16-2002 04:29     Click Here to See the Profile for CraigU   Click Here to Email CraigU     
Availability is "real time". Therefore, bulk updates are not necessary. However, we do back up the system between those hours.

quote:
Originally posted by JeffW:
I see a lot of the 'delayed' messages usually between 12:30a - 2:00a EDT. Any chance it's maybe due to II doing a bulk update of their availability database?

Jeff


------------------
Craig Urbine
Vice President
Member Services
Interval International

[This message has been edited by CraigU (edited 08-16-2002).]

MikeS

TUG Member

Posts: 2182
From: Ont., Cda
Registered: DEC 2000

posted 08-16-2002 13:29     Click Here to See the Profile for MikeS     
Craig,

There is a lengthy article in Toronto's Globe & Mail, (which I am sure you don't read) about several shared ownership projects in Ontario. Hope you can read the article at Vacation & Leisure - Cottaging without the toolbox

At least two of these projects (Muskoka Sands and Chandler Point) are affiliated with RCI and at least one with II.

Can you tell us if you expect to affiliate the other resorts with II ?

My second point is this: Shared ownership involves a purchase of a larger block of weeks, say at least five, possibly ten or more. Of course, as we all know, all weeks in such a package are not equal. One would expect the owners to show definitive preference for summer and, say, Chrismas-New Year weeks and to try and bank the other, off-season weeks. Would II permit this arrangement and accept ANY week ? Do you have affiliated resorts using similar shared ownership concept where II accepts only some seasonal weeks, but not other off=season weeks. What are the factors that determine which weeks would be "tradeable" and which not acceptable ?

Mikes

Edited link so that page doesn't auto-widen. M.K.

[This message has been edited by Marina_K (edited 08-16-2002).]

DougKaya

TUG Member

Posts: 1269
From: Concord, CA Kauai-Marriott Marriott-Marbella Mount Amanzi
Registered: DEC 2000

posted 08-18-2002 15:55     Click Here to See the Profile for DougKaya   Click Here to Email DougKaya     
Hi Craig

I received two conflicting answers to the same question
Perhaps you'd be willing to give us II's position.

What will a 1-BRRM (Lock-out) Marriott-Kauai week "pull" at Marriott Ko'Olina ???

One salesman said it'll pull a "complete" unit (considered 2-bdrm but similar to Kauai's 1-bdrm lockout)...

Another salesperson said it'll only pull the "studio" side (no kitchen) of "full" unit

Thanks for your consideration.

Doug

Tori

TUG Member

Posts: 477
From: Texas
Registered: DEC 2000

posted 08-18-2002 15:59     Click Here to See the Profile for Tori   Click Here to Email Tori     
Craig,

I have been running seaches online and I have noticed I can never see any Disney (HHI or Orlando) more than 6 months out. Does II hold Disney properties until 6 months from check in date or is this just a coincidence?

Thanks

Tori

CraigU

TUG Member

Posts: 2331
From: Miami, Florida USA
Registered: JUN 2002

posted 08-19-2002 05:04     Click Here to See the Profile for CraigU   Click Here to Email CraigU     
You are limited to the same size unit when searching online. I.I. reserves the right to upgrade in unit size when processing a pending vacation request. So the short answer is yes.

quote:
Originally posted by DougKaya:
Hi Craig

I received two conflicting answers to the same question
Perhaps you'd be willing to give us II's position.

What will a 1-BRRM (Lock-out) Marriott-Kauai week "pull" at Marriott Ko'Olina ???

One salesman said it'll pull a "complete" unit (considered 2-bdrm but similar to Kauai's 1-bdrm lockout)...

Another salesperson said it'll only pull the "studio" side (no kitchen) of "full" unit

Thanks for your consideration.

Doug


------------------
Craig Urbine
Vice President
Member Services
Interval International


CraigU

TUG Member

Posts: 2331
From: Miami, Florida USA
Registered: JUN 2002

posted 08-19-2002 05:06     Click Here to See the Profile for CraigU   Click Here to Email CraigU     
There isn't any time restriction. Therefore, this must be coincidence.

quote:
Originally posted by Tori:
Craig,

I have been running seaches online and I have noticed I can never see any Disney (HHI or Orlando) more than 6 months out. Does II hold Disney properties until 6 months from check in date or is this just a coincidence?

Thanks

Tori


------------------
Craig Urbine
Vice President
Member Services
Interval International

[This message has been edited by CraigU (edited 08-19-2002).]

carolinept

TUG Member

Posts: 297
From: PA Owner: Marriott's Waiohai Resort, HI
Registered: JUL 2002

posted 08-19-2002 10:30     Click Here to See the Profile for carolinept   Click Here to Email carolinept     
Craig,
I hope this is ok to do, and if not I apologize. I started a thread in the Exchange section with a question about II's exchange fee policy, and rather than repost it on this thread could I ask you to take a look at it and comment when you get the chance?

I appreciate your time.
Caroline


CraigU

TUG Member

Posts: 2331
From: Miami, Florida USA
Registered: JUN 2002

posted 08-19-2002 11:10     Click Here to See the Profile for CraigU   Click Here to Email CraigU     
No need to apologize. I've answered the question on that thread.

quote:
Originally posted by carolinept:
Craig,
I hope this is ok to do, and if not I apologize. I started a thread in the Exchange section with a question about II's exchange fee policy, and rather than repost it on this thread could I ask you to take a look at it and comment when you get the chance?

I appreciate your time.
Caroline


------------------
Craig Urbine
Vice President
Member Services
Interval International


Luvmypt

TUG Member

Posts: 475
From: DuBois, PA Owner -- Aruba Marriott Ocean Club, 2 BR, Gold ; Marriott Ocean Club, 1BR, Gold
Registered: FEB 2002

posted 08-19-2002 11:23     Click Here to See the Profile for Luvmypt   Click Here to Email Luvmypt     
Hi Craig,

If I'm limited to the same size unit when searching online then how come I get mostly studios when I search with my 1BR Aruba Marriott with full kitchen? Also is there a way to block studios from showing up? Thanks.

Don


quote:
Originally posted by CraigU:
You are limited to the same size unit when searching online. I.I. reserves the right to upgrade in unit size when processing a pending vacation request. So the short answer is yes.


------------------
Hold a true friend with both hands


CraigU

TUG Member

Posts: 2331
From: Miami, Florida USA
Registered: JUN 2002

posted 08-19-2002 11:42     Click Here to See the Profile for CraigU   Click Here to Email CraigU     
Deleted as a subsequent post better explains our position.

quote:
Originally posted by Luvmypt:
Hi Craig,

If I'm limited to the same size unit when searching online then how come I get mostly studios when I search with my 1BR Aruba Marriott with full kitchen? Also is there a way to block studios from showing up? Thanks.

Don



------------------
Craig Urbine
Vice President
Member Services
Interval International

[This message has been edited by CraigU (edited 08-19-2002).]

[This message has been edited by CraigU (edited 08-19-2002).]

Luvmypt

TUG Member

Posts: 475
From: DuBois, PA Owner -- Aruba Marriott Ocean Club, 2 BR, Gold ; Marriott Ocean Club, 1BR, Gold
Registered: FEB 2002

posted 08-19-2002 12:20     Click Here to See the Profile for Luvmypt   Click Here to Email Luvmypt     
Craig,

I guess I should have stated in the other post that I was using a party of 4 to search for an exchange with and it was this setting I was getting all the studios. The same thing happens when I use a party of 6 to search with my 2BR. Instead of getting studios I now get a lot of 1 bedrooms units which sleep 4. How is 6 people going to fit in a place that sleeps 4? If I can't use them then why show them? I'm no programmer but it seems to me there could be another pull down entry on the search page which asks you what size unit you're looking for so if someone selects a 1 bedroom then all that will be displayed are 1 bedrooms. Thanks again.

Don

quote:
Originally posted by CraigU:
I assume results are because that is what is available. If you are searching for a getaway, there isn't a way to prevent studios from appearing. If it is for an exchange, set your traveling party to 4 which should only display units that sleep 4. Most studios only sleep two. This should eliminate a large majority.


------------------
Hold a true friend with both hands


CraigU

TUG Member

Posts: 2331
From: Miami, Florida USA
Registered: JUN 2002

posted 08-19-2002 12:40     Click Here to See the Profile for CraigU   Click Here to Email CraigU     
We used this logic to show search results because, in many cases, members may chose to reduce their traveling party rather than not traveling at all. While it may be a frustration for some, we felt providing available options was better service as some individuals may not think to reduce the traveling party for different results. I understand your point and do not disagree. However, this is a case where every other person would have the opposite preference. Too many choices or pull down menus cause other issues. I hope you understand the logic, even if you do not agree, with our position.

quote:
Originally posted by Luvmypt:
Craig,

I guess I should have stated in the other post that I was using a party of 4 to search for an exchange with and it was this setting I was getting all the studios. The same thing happens when I use a party of 6 to search with my 2BR. Instead of getting studios I now get a lot of 1 bedrooms units which sleep 4. How is 6 people going to fit in a place that sleeps 4? If I can't use them then why show them? I'm no programmer but it seems to me there could be another pull down entry on the search page which asks you what size unit you're looking for so if someone selects a 1 bedroom then all that will be displayed are 1 bedrooms. Thanks again.

Don


------------------
Craig Urbine
Vice President
Member Services
Interval International

[This message has been edited by CraigU (edited 08-19-2002).]

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