posted 10-16-2002 18:45            

quote:

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Originally posted by judy.f:
Question on the new website (which I like, by the way): I have an exchange for next summer which I can view on the exchange information page. The week number for both weeks is the same, although the dates are different (relinquished property shows Monarch, week 12, March 29 checkin, exchange shows Imperial Palms, week 12, July 6 checkin).

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I see the same mistake on my exchange history - before the change there was the correct number week on my exchange - now it is listing the week I exchanged with as the week I exchanged into which is incorrect...a glitch?

Marriott's Fairway Villas at Seaview • MFV
Unit: TOVI (2 bedrooms)
Week: 50 Fri, December 14, 2001
Fri, December 21, 2001

Confirmed To:
Marriott's Manor Club Sequel • MSE
Unit: ZZAA (2 bedrooms)
Week: 50 Sat, September 27, 2003
Sat, October 04, 2003

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Pat

posted 10-16-2002 21:11            

Thanks,

posted 10-17-2002 11:56            

quote:

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Originally posted by pwrshift:
Craig...I'm having a little difficulty understanding your answer. Are you saying you can only have one person per bed or sofabed? If so, that would mean the full 2 bdrm suite at Marriott Beach Place would only sleep 4, not 8 as you list. How do you arrive at the 'sleeps 8' designation for MBP if you don't count the guest suite (with king and sofabed) as sleeping 4?

Brian

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posted 10-17-2002 11:58            

quote:

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Originally posted by GrayFal:
I see the same mistake on my exchange history - before the change there was the correct number week on my exchange - now it is listing the week I exchanged with as the week I exchanged into which is incorrect...a glitch?

Marriott's Fairway Villas at Seaview • MFV
Unit: TOVI (2 bedrooms)
Week: 50 Fri, December 14, 2001
Fri, December 21, 2001

Confirmed To:
Marriott's Manor Club Sequel • MSE
Unit: ZZAA (2 bedrooms)
Week: 50 Sat, September 27, 2003
Sat, October 04, 2003

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posted 10-17-2002 11:59            

quote:

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Originally posted by Brenda:
Craig,
I own at Marriott Streamside Week 22. On the old system, my 2004 unit was listed as one of my choices which I could deposit or shop. Since the new web changes, the Streamside 2004 unit does not show. I called the internet support group and was told that I had too many units for the system to list them all and that it was too early to deposit my Streamside week therefore it does not show. I could believe that the rules have changed with the new system. However, my Marriott Kauai 2004 unit and Aruba 2004 units are listed and it is too early to deposit them also. Is there an inconsistentcy here or an error? I am concerned that II still recognizes my Streamside unit as one I own.

Thanks,

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posted 10-17-2002 12:53            

quote:

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Originally posted by CraigU:
Private sleeping capacity is two people per room that have access to a bathroom without passing through another sleeping area.
II now defines my Tree Tops pedestal unit(2-br plus a loft) sleeping 4. Per your own definition this is not correct. The 2 people in the loft access a bathroom without passing through another sleeping area. Therefore it shold be a 6. But II refuses to change it.

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posted 10-17-2002 13:11            

I am a Sunterra GVC member and I feel disadvantaged that we can't use the new online service. You said in an earlier reply re this suject that GVC won't let us use this they have a diffentent take on it. as you can see below.

Any comment??

Jackie

quote:
--------------------------------------------------------------------------------
Originally posted by KittyKat:
Craig
I was just about to message you with thanks for the new site in allowing us point owners (in my case GVC) to use the shop facility when I notice the facility had gone! Is this a case of now you to see it now you don't! Or is it a case of all the traffic on the new exchange system has caused it to go down? Anyway from what I saw briefly it looked good.

Your Reply
--------------------------------------------------------------------------------
The enhancement this weekend allows members who own at "points resorts" to facilitate their transactions online. However, the resort/group has the ability to dictate whether we allow online access. GVC has chosen not to offer this service as they want to ensure they are the point of contact for all transactions.

GVC Take on it as given on the GVC members website from Gill Bolton

"Dear Members,
Thank you for all your comments this weekend regarding the II website
access.
Firstly, I should like to emphasise that there has been no change to our
previous statements. The Internet access will be available to members both
to view and to put a hold on a particular reservation. All servicing of
members will be through GVC head office (Citrus House), our staff will deal
with your reservation and confirm in the usual manner.
Unfortunately, over this weekend, II (Miami) were testing this application
and it should have been run in a test area. Due to a programming error it
was run live. Interval have apologised and stopped the facility as soon as
it was noticed. One GVC booking had been made and we will honour this.
Interval are working "flat out" on this programme and we should be in a
position to "go live" shortly."

Gill Bolton
Club Services Director - GVCo.

posted 10-17-2002 14:43            

quote:

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Originally posted by bigjimblue:

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posted 10-17-2002 14:47            

.

quote:

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Originally posted by JackieC:
Hi Craig,

I am a Sunterra GVC member and I feel disadvantaged that we can't use the new online service. You said in an earlier reply re this suject that GVC won't let us use this they have a diffentent take on it. as you can see below.

Any comment??

Jackie

quote:

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posted 10-17-2002 17:03            

Just curious if you had any comment on my question regarding Marriott confirmation #s with the shop option? [top of page 4]?
Thanks.

posted 10-17-2002 23:26         

My question has to do with "limited availability". I've noticed some of II's resorts (One Napili Way and others) exchange with this limited availability designation. What does this mean?

posted 10-18-2002 01:26            

quote:

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Originally posted by CraigU:
I already explained this to you before. A room means there are four walls around it with a door that closes to the other sleeping area. That is not the case with a loft.

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Craig,
Im confused now.
How can other Interval resorts with Two bedroom units that only have a sofa sleeper and no loft receive a Privacy for 6 rating?
The Royal Resorts In Cancun is a good example of 2-Bed units having privacy for 6 rating and The 1-Bed has a privacy for 4 rating.
If the Tree top unit is a 2-Bed and has a loft it only makes sense that it should also have a Privacy for 6 rating just 2-Bed units in Interval.

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http://jeffhilburger.tripod.com

posted 10-18-2002 03:18            

quote:

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Originally posted by pdscomm:
Craig,

My question has to do with "limited availability". I've noticed some of II's resorts (One Napili Way and others) exchange with this limited availability designation. What does this mean?

Also, if I deposit one of these "limited availability" weeks will it have REDUCED trade power because of the small number of resort units or is this an example of an extreme supply vs. demand situation?

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posted 10-18-2002 03:25            

A loft on the other hand, does not have four walls around it. One side is OPEN to the living area where the bathroom is located. Therefore, it is considered a part of the living area where the pull out sofa is located. This is not considered private.

I hope this explanation helps.

quote:

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Originally posted by JEFF H:
Craig,
Im confused now.
How can other Interval resorts with Two bedroom units that only have a sofa sleeper and no loft receive a Privacy for 6 rating?
The Royal Resorts In Cancun is a good example of 2-Bed units having privacy for 6 rating and The 1-Bed has a privacy for 4 rating.
If the Tree top unit is a 2-Bed and has a loft it only makes sense that it should also have a Privacy for 6 rating just 2-Bed units in Interval.

---

------------------
Craig Urbine
Vice President
Member Services
Interval International

posted 10-18-2002 03:30            

We are looking at ways to link our systems to prevent what you've described. In any case, if you do as you suggest, and confirm a week, the confirmation could be cancelled. Personally, I wouldn't want to take that risk.

quote:

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Originally posted by mas:
I second EZ-ED's comments re the new look. I have one comment, however, regarding the shop feature. It seems obvious, at least to me, that if people are interested in depositing and actually requesting a trade that they will use the deposit button/option and if they are simply interested in, either what's currently available, or a snapshot of what their resort will pull [admittedly an inaccurate picture of trading power, given the setup] then they would select the 'shop' option/button. Assuming this scenario is true, why do you bother asking for a Marriott confirmation # with the shop option? Most people just make up a bogus 8-digit # beginning with 8 anyway.

P.S. Thanks for getting my MKO exchange

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posted 10-18-2002 04:10            

quote:

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Originally posted by CraigU:
I don't understand what is confusing.
A loft on the other hand, does not have four walls around it. One side is OPEN to the living area where the bathroom is located. Therefore, it is considered a part of the living area where the pull out sofa is located. This is not considered private.
I hope this explanation helps.

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bigjimblue said "II now defines my Tree Tops pedestal unit(2-br plus a loft) sleeping 4. Per your own definition this is not
correct. The 2 people in the loft access a bathroom without passing through another sleeping area.
therefore it shold be a 6. But II refuses to change it. "

Im confused because
2-Bedroom units with lofts normally sleep 8 Max or 6 Pri
2 people in each bedroom and 2 people each on the livingroom Sofa sleeper and in the Loft.

I understand the Livingroom and Loft are considered one room and can sleep 4 max but this area should still count as privacy for 2 if there is a bathroom the people in the livingroom can get to without passing thru the bedrooms.

Most 2-bedroom units have a sofa sleeper and are considered Max 6 privacy 6 because the 2 people in the livingroom can get to the bathroom without going thru the bedroom.

Does it seem fair to penalize a owner of a 2-bed plus loft just because they have the option of sleeping 4 people in the livingroom area instead of only 2? The unit could always be used for only 6 people and would always be equal to a 2-Bedroom without loft at a min. being able to sleep a extra 2 in the loft is a added benefit that may or may not be utilized depending on party size.

II is ineffect saying owners of two-bedroom lofts can only trade online for others units sleeping 4 privately. This in most cases would be a 1-Bedroom unit.
------------------
http://jeffhilburger.tripod.com

posted 10-18-2002 05:42            

Changing this would also lighten up the load on II's phone lines (which means lower costs to II). I've been told (by an II VC) that the online site only shows private capacity and that I should make a phone call to II if the location is good but I have more people. A VC would tell me the actual capacity of the unit. This has got to be a waste of time and effort (and phone line capacity) for everyone involved.

posted 10-18-2002 06:30            

quote:

---

Originally posted by JEFF H:
bigjimblue said "II now defines my Tree Tops pedestal unit(2-br plus a loft) sleeping 4. Per your own definition this is not
correct. The 2 people in the loft access a bathroom without passing through another sleeping area.
therefore it shold be a 6. But II refuses to change it. "

Im confused because
2-Bedroom units with lofts normally sleep 8 Max or 6 Pri
2 people in each bedroom and 2 people each on the livingroom Sofa sleeper and in the Loft.

I understand the Livingroom and Loft are considered one room and can sleep 4 max but this area should still count as privacy for 2 if there is a bathroom the people in the livingroom can get to without passing thru the bedrooms.

Most 2-bedroom units have a sofa sleeper and are considered Max 6 privacy 6 because the 2 people in the livingroom can get to the bathroom without going thru the bedroom.

Does it seem fair to penalize a owner of a 2-bed plus loft just because they have the option of sleeping 4 people in the livingroom area instead of only 2? The unit could always be used for only 6 people and would always be equal to a 2-Bedroom without loft at a min. being able to sleep a extra 2 in the loft is a added benefit that may or may not be utilized depending on party size.

II is ineffect saying owners of two-bedroom lofts can only trade online for others units sleeping 4 privately. This in most cases would be a 1-Bedroom unit.
II even has some Studio units listed as privacy for 4.
Whats the real story here?

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posted 10-18-2002 06:36            

quote:

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Originally posted by Teresa:
Perhaps II should list the units online the same as in the catalog - with BOTH 'private' and 'full capacity' numbers. I'm sure this would result in lots more exchanges online. For instance, If I see a 2 bedroom that 'sleeps 4' but would actually 'sleep 6' (but not 'privately' then I would be interested. If it would 'sleep 8' (perhaps a loft situation) then I'd be even more interested. So - a 'sleep 4 privately, but 8 at full capacity' unit would accommodate my family very well. I'd take it over a '1 bedroom, sleeps 6 privately but still just 6 at full capacity' anyday.

Changing this would also lighten up the load on II's phone lines (which means lower costs to II). I've been told (by an II VC) that the online site only shows private capacity and that I should make a phone call to II if the location is good but I have more people. A VC would tell me the actual capacity of the unit. This has got to be a waste of time and effort (and phone line capacity) for everyone involved.

Can this be a 'we can fix it .... we have the technology' situation? I'm SURE I'm not the only one who has thought this.

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posted 10-18-2002 09:21            

quote:

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Originally posted by CraigU:
The facts are as described. I don't care to debate the issue.

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Craig,

Im sorry if you took offense to my questions and comments.
Im honestly not trying to debate you on the issue. Im truely confused because following the policy you described would mean to me that the tree top unit in question would be a privacy sleep 6 yet you insist its not.

Im just trying to understand the reasoning behind this policy.
I guess you are suggesting that the fact that the livingroom section has a Sofa bed sleep 2 and a attached loft sleep 2 cause them to cancel eachother out and result in the whole room not getting credit for any privite sleeping capacity?

------------------
http://jeffhilburger.tripod.com

posted 10-18-2002 11:38            

quote:

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Originally posted by CraigU:
The facts are as described. I don't care to debate the issue.

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posted 10-18-2002 13:32            

quote:

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Originally posted by JEFF H:
Craig,

Im sorry if you took offense to my questions and comments.
Im honestly not trying to debate you on the issue. Im truely confused because following the policy you described would mean to me that the tree top unit in question would be a privacy sleep 6 yet you insist its not.

Im just trying to understand the reasoning behind this policy.
I guess you are suggesting that the fact that the livingroom section has a Sofa bed sleep 2 and a attached loft sleep 2 cause them to cancel eachother out and result in the whole room not getting credit for any privite sleeping capacity?

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posted 10-18-2002 13:33            

quote:

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Originally posted by bigjimblue:
That's exactly why I'm not renewing my II membership!

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posted 10-18-2002 14:49            

quote:

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Originally posted by bigjimblue:
That's exactly why I'm not renewing my II membership!

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I don't blame you one bit. Interval sure does have some strange policies. Im shocked to be told they penalize someone because they have a premium unit that will sleep more people than a standard 2 bedroom.

RCI will give you the full Privacy for 6 that your unit deserves plus I belive Tree Tops is still Rated Gold Crown with RCI.

posted 10-18-2002 22:56            

1.Disney is hard to get.

2. Owners deposit with Disney who normally deposits the least desirable week they can find, i.e. a no-kitchen efficiency at Old Key West. Boardwalk,Yacht Club,etc. reportedly never show up,even though they are listed on II.

One question that has surfaced is,"Doesn't II and RCI require their resorts to make a minimum number of weeks available for trade to remain on the system. And,if so,why is Disney allowed to deposit only OKW and keep their other resorts listed?"