posted 10-19-2002 10:25            

quote:

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Originally posted by GinGin:
Craig an error message pops up as soon as I access II.

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posted 10-19-2002 11:34            

The dates showing up in the online exchange web page show checkout as Sept 23, 2003.

I'm confused. When is the latest check-out date I need to use for my requests? I called II but the rep didn't seem to know.

posted 10-19-2002 17:48            

You wrote, "The system does reflect the non private sleeping capacity in the unit details. The search results, on the first screen, reflect the private capacity. Once you hit the select button it provides greater detail including the non private capacity."

There are some inconsistencies online then. I've seen some Westgate units that are 3 bedroom, sleep 12 on the initial screen and when I hit the select button it says that it's non-private for 12 but private for 8. The listing for the beds shows only enough capacity for 8 - king bed, full bed and 2 'rooms' (3rd bedroom and living area) with sleeper sofas.

That might be something to pass on to whoever can fix that.

It sure is fun to see that 'sleeps 12' though (grin). Always a hoot to see a 'sleeps 16' in a 4 bedroom unit at Westgate too (initial screen). You'd need 3 parking spaces for the occupants in that unit!

posted 10-19-2002 18:58            

quote:

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Originally posted by hvsteve1:
I'm new to II and looking to trade for Disney World. Following a string on another part of the boards,the situation seems to be:

1.Disney is hard to get.

2. Owners deposit with Disney who normally deposits the least desirable week they can find, i.e. a no-kitchen efficiency at Old Key West. Boardwalk,Yacht Club,etc. reportedly never show up,even though they are listed on II.

One question that has surfaced is,"Doesn't II and RCI require their resorts to make a minimum number of weeks available for trade to remain on the system. And,if so,why is Disney allowed to deposit only OKW and keep their other resorts listed?"

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DVC and II just renewed their contract late last fall, I believe it was for 5 more years. As I understand it, DVC (not II) was looking at their options and that held up the the new contract for about 6 months. Ken May was previously the head guy at DVC and is now the CEO at RCI and apparently made a presentation to DVC. You may not know that DVC was originally with RCI and moved to II when that first 5 year contract expired. Only 1.9% of members exchanged with II for 2001 and that was the highest percentage ever. Rest assured that II needs DVC far more than the reverse though I'm sure either group would be fine without the other. You also may not know that DVC has what amounts to essentially their own exchange company, it's called the Buena Vista Trading Company. They haven't pursued that option actively and currently use it simply for exchanges with Club Intrawest and the Cordial Group in Europe and exclude 7 day direct exchanges which must go through II.

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Dean
My Timeshare Page

posted 10-21-2002 06:37            

quote:

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Originally posted by vacationtime:
I had a request first week that was check out Sept 23 2003, and received a confirmation from II that I turned down on Oct 7 2002.
II gave me a replacement banked deposit, and the II supervisor had told me I'd have travel to Oct 7 2003 for the replacement deposit. I received one II postcard that notified me of the cancelled exchange and noted travel must be completed by Oct 7 2003. I also received another postcard acknowledging the replacement deposit and noting last travel date on request was Sept 18 03.

The dates showing up in the online exchange web page show checkout as Sept 23, 2003.

I'm confused. When is the latest check-out date I need to use for my requests? I called II but the rep didn't seem to know.

Thanks for your help!

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Craig Urbine
Vice President
Member Services
Interval International

posted 10-23-2002 01:53            

I own a dual affiliated resort - the Capewinds on Cape Cod. When I registered my unit with II last year it showed up as a sleeps 2 only, even though it is a 4/2 townhouse.

When I tried to shop with this unit it would not allow me to search for anything above a 2 sleeper and pulled only studios and efficiencies.

I called II 3 times to try to get this corrected and was told each time that there was nothing that could be done and that it would 'probably' self correct when deposited.

Not having much faith in probabilities and being fed up with getting the run around, I decided to deposit the week with RCI. I ended up trading it for the Club Donatello in San Francisco - not too shabby for a non-rated off season week!

It is now time to deposit my 2004 week and again I thought I'd give II another try.

But lo and behold, the week is again listed as a sleeps 2 and yet again will only pull efficiencies.

If I enter more than 2 travelling persons I get an error message telling me that I cannot search above my sleeping capacity!!

I don't want to waste any more effort on this. But before I again deposit the week with RCI can you at least explain why this is happening?

Max
II #2692887

posted 10-24-2002 05:47            

I'm confused as our records indicate your resort sleeps four. I also see you were confirmed online into the Marriott's Custom house, in a one bedroom sleeping four, for 2003. What is the issue?

quote:

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Originally posted by maxedout:
Craig,

I own a dual affiliated resort - the Capewinds on Cape Cod. When I registered my unit with II last year it showed up as a sleeps 2 only, even though it is a 4/2 townhouse.

When I tried to shop with this unit it would not allow me to search for anything above a 2 sleeper and pulled only studios and efficiencies.

I called II 3 times to try to get this corrected and was told each time that there was nothing that could be done and that it would 'probably' self correct when deposited.

Not having much faith in probabilities and being fed up with getting the run around, I decided to deposit the week with RCI. I ended up trading it for the Club Donatello in San Francisco - not too shabby for a non-rated off season week!

It is now time to deposit my 2004 week and again I thought I'd give II another try.

But lo and behold, the week is again listed as a sleeps 2 and yet again will only pull efficiencies.

If I enter more than 2 travelling persons I get an error message telling me that I cannot search above my sleeping capacity!!

I don't want to waste any more effort on this. But before I again deposit the week with RCI can you at least explain why this is happening?

Max
II #2692887

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posted 10-24-2002 11:26            

Thanks for replying but...

The Boston Custom House was exchanged for by using my Tahoe Beachcomber - very nice exchange - no complaints there.

The resort I have a problem with is is the CAPEWINDS on Cape Cod.

It's a one bedroom townhouse that sleeps 4.

On my personal page it states one bedroom - sleeps TWO!

When I try shopping with it, the system will not let me look at anything above a sleeps 2 unit. It will not allow me to enter more than two persons travelling.

I haven't banked the Capewinds week - I'm only shopping with it, so it is registered with II but not actually banked. I won't bank it until I know what it can 'pull' as a sleeps 4.

thanks,

Max
#2692887

quote:

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Originally posted by CraigU:
Max:

I'm confused as our records indicate your resort sleeps four. I also see you were confirmed online into the Marriott's Custom house, in a one bedroom sleeping four, for 2003. What is the issue?

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posted 10-24-2002 14:41            

With all this talk about sleeps/sleeps privately etc, I have a basic question: are these numbers also the maximum the resort will permit? In other words, can you throw a sleeping bag on the floor and add an extra person? Could you be kicked out for this?

Just wondering...

posted 10-24-2002 16:10            

quote:

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Originally posted by maxedout:
Craig,

Thanks for replying but...

The Boston Custom House was exchanged for by using my Tahoe Beachcomber - very nice exchange - no complaints there.

The resort I have a problem with is is the CAPEWINDS on Cape Cod.

It's a one bedroom townhouse that sleeps 4.

On my personal page it states one bedroom - sleeps TWO!

When I try shopping with it, the system will not let me look at anything above a sleeps 2 unit. It will not allow me to enter more than two persons travelling.

I haven't banked the Capewinds week - I'm only shopping with it, so it is registered with II but not actually banked. I won't bank it until I know what it can 'pull' as a sleeps 4.

thanks,

Max
#2692887

[This message has been edited by maxedout (edited 10-24-2002).]

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posted 10-24-2002 16:11            

quote:

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Originally posted by MarTN:
Hi Craig -- are you TUG-tired yet?

With all this talk about sleeps/sleeps privately etc, I have a basic question: are these numbers also the maximum the resort will permit? In other words, can you throw a sleeping bag on the floor and add an extra person? Could you be kicked out for this?

Just wondering...

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posted 10-24-2002 16:32            

quote:

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Originally posted by CraigU:
Can you please call the internet support department for assistance. Your issue needs trouble shooting as your membership reflects your unit trades out with four.

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Shall I call them too, as I have the same problem? The VC blames the resort and the resort blames the VC.

posted 10-24-2002 17:29            

That's why I gave it to RCI instead

Looks like it's going to get it this year too...'cause I just don't have time to deal with it.

Max

quote:

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Originally posted by Marina_K:
Shall I call them too, as I have the same problem? The VC blames the resort and the resort blames the VC.

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posted 10-25-2002 05:39            

quote:

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Originally posted by MarTN:
Hi Craig -- are you TUG-tired yet?

With all this talk about sleeps/sleeps privately etc, I have a basic question: are these numbers also the maximum the resort will permit? In other words, can you throw a sleeping bag on the floor and add an extra person? Could you be kicked out for this?

Just wondering...

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posted 10-25-2002 08:06         

quote:

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Originally posted by bigjimblue:
[QUOTE]Originally posted by MarTN:
[b]Hi Craig -- are you TUG-tired yet?

With all this talk about sleeps/sleeps privately etc, I have a basic question: are these numbers also the maximum the resort will permit? In other words, can you throw a sleeping bag on the floor and add an extra person? Could you be kicked out for this?

Just wondering...

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Just to show you how ludicrous II's position on my unit is in only counting it for 4, I have seen as many as 10 people in a unit like mine while we were there!!!![/B][/QUOTE]
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Does it really show a "ludicrous II's position" or a ludicrous attitude of some owners/exchangers who insist on packing the unit well beyond its capacity. Little do they care about higher operating costs, accellerated wear and tear of furniture, carpets, appliances, etc. Just who, in your opinion, will pay for the skyrocketing maintenance and refurbishing costs if a unit designed for four is used by ten people most of the time ? And who covers the increased water and electricity consumption, heating (in season), cleaning bills etc. for ten people ? Certainly the II doesn't. We all do as resort owners, that's who ! That's one reason why we find so many complaints about substandard maitenance, inadequate refurbishing , etc.

A few years ago I have witnessed a confrontation between a resort manager and a party of eight occupying a unit well below that capacity. I don't know if they were owners or exchangers. What I do know is that party was told in no uncertain terms either to reduce their numbers or leave the resort premises. These people didn't deserve any sympathy. Some apparently feel that any rules are made to be broken. This simply isn't so.

posted 10-25-2002 08:24            

Also, as an exchanger, I would expect if a unit is described as "sleeps 6 privately", it should sleep 6 privately. II's definition is reasonable to me. If someone else has to walk through my sleeping area to use the bathroom, OR if my bedroom were actually a "loft" where conversation (or other intimate noises...) can be heard below, that is not private!