posted 11-12-2002 06:38            

I hope everybody understands this topic is a gift to us, and we shouldn't use it to argue or post personal agenda.

Thanks for joining us again, Craig.

Copied from
Fern Modena,
TUG BBS Manager

posted 11-12-2002 07:29            

Re: On-line search for St. George Utah

Do you suppose St. George Utah has been forgotten in the on-line search??

There appears to be a Rocky Mountain Region that includes Salt
Lake City. However, there is no way to access St. George, Utah.

And I believe there are 3 resorts in that area.

Thanks again for your assistance, and we really appreciate your
taking the time to participate in TUG.

Regards

posted 11-12-2002 07:52            

quote:

---

Originally posted by Patricia:
Hi again, Craig:

Re: On-line search for St. George Utah

Do you suppose St. George Utah has been forgotten in the on-line search??

There appears to be a Rocky Mountain Region that includes Salt
Lake City. However, there is no way to access St. George, Utah.

And I believe there are 3 resorts in that area.

Thanks again for your assistance, and we really appreciate your
taking the time to participate in TUG.

Regards

Patricia

---

posted 11-12-2002 09:30            

quote:

---

Originally posted by philemer:
posted by Marina <Eg. According to II's Marriott Ocean Pointe page, the Efficiency unit sleeps 2/4.

Why does II list some of these units as *Sleep 2* & others as *Sleep 4* in the *Search Results* page? Eg.

Marriott's Ocean Pointe • MPB
Palm Beach Shores, FL, USA Efficiency, Sleeps 4
Limited kitchen Saturday, November 30 2002/
Saturday, December 07 2002

Marriott's Ocean Pointe • MPB
Palm Beach Shores, FL, USA Efficiency, Sleeps 2
Limited kitchen Friday, December 06 2002/
Friday, December 13 2002

Is that a mistake or is there really a difference in those units?>>

Two possible answers are: one unit has a loft with a couch hide-a-bed or it could be a regular studio with a hide-a-bed and a Murphy Bed.

I stayed in a studio once that had a Murphy Bed and a hide-a-bed (2/4). Hope this helps.

---

From the thread that was suddenly closed, http://www.tug1.net/tugbbs1/Forum2/HTML/004348-4.html

According to an Ocean Pointe salesperson, Marriott's history, Marriott's web site and others who have been there, all efficiency units are the same.

There's a king size bed & a queen size sofa-bed. I agree that it is a sleep 2 privately but that you could fit mum & dad & 2 kids, if you wanted.

I just want to know why II sometimes says it's a sleep 2 & other times, a sleep 4.

How can II class the efficiency as a *sleep 4* when they class some one bedroom, 2 toilets as a *sleep 2*.

(Max, back me up )

------------------
Marina
Mexico Reviews

posted 11-12-2002 10:54            

I have called all the 3rd parties and have been unable to get an answer, and keep being referred back to II. They say it's up to Pacific Fantasy. I believe you said in an earlier answer that 1 bedroom plus loft was considered a 1 bedroom for trading purposes, since the loft wasn't private.

Can you help me sort this out? I really need an exchange into a full 2 bedroom - did they exchange me correctly???

posted 11-12-2002 11:51            

However, the Beachcomber that I used for the trade into the Marriott is a small one bed with a single bath yet trades as a sleeps 4!

While I could accept Craig's explanation vis-a-vis the 'sleeps total' versus 'sleeps privately' if it was consistant, it is not. In fact it seems it is totally random.

And none of this explains why my 4/2 cannot search for other 4/2's and can only search for studios and hotel units sleeping 2 maximum!

It also again begs the question, if no-one can 'trade up', how does anyone 'trade down'? What happens to all the 2 bedroom units that are traded for one bedrooms if the people owning one bedrooms cannot access the two's? The rental pool perhaps.....

Marina did you deposit your Capewinds yet?

Max

quote:

---

Originally posted by Marina_K:
From the thread that was suddenly closed, http://www.tug1.net/tugbbs1/Forum2/HTML/004348-4.html

According to an Ocean Pointe salesperson, Marriott's history, Marriott's web site and others who have been there, all efficiency units are the same.

There's a king size bed & a queen size sofa-bed. I agree that it is a sleep 2 privately but that you could fit mum & dad & 2 kids, if you wanted.

I just want to know why II sometimes says it's a sleep 2 & other times, a sleep 4.

How can II class the efficiency as a *sleep 4* when they class some one bedroom, 2 toilets as a *sleep 2*.

(Max, back me up )

---

posted 11-12-2002 12:03            

Just thought that you might want to know the following. I placed an on-going search request on-line yesterday and a prompt came up indicating that I would receive a copy of my request via e-mail. I have yet to receive a copy of my request via e-mail as indicated.

I indicated that I wanted to be informed via e-mail in the event of a confirmation of my exchange request and am now wondering whether or not I will actually receive a confirmation via e-mail. Of course I can always check on-line and plan to, but thought that confirmation via e-mail was a great tool put in place by II.

posted 11-12-2002 12:14            

quote:

---

Originally posted by Sharon:
How come I can't shop w/2004 Foxrun unit without paying fees for 2004?

---

posted 11-12-2002 12:15            

quote:

---

Originally posted by maxedout:
Marina did you deposit your Capewinds yet?

---

Nope. I returned the letter offering me a bonus week if I deposited and told them that unless they gave me a *comparable exchange*, they will never, ever see that week again

posted 11-12-2002 12:34            

In the second last *Ask Craig* thread that was abruptly closed, you advised Maxedout to call Internet Support :

"Can you please call the internet support department for assistance. Your issue needs trouble shooting as your membership reflects your unit trades out with four.

quote:Originally posted by maxedout:
Craig,

Thanks for replying but...

The Boston Custom House was exchanged for by using my Tahoe Beachcomber - very nice exchange - no complaints there.

The resort I have a problem with is is the CAPEWINDS on Cape Cod.

It's a one bedroom townhouse that sleeps 4.

On my personal page it states one bedroom - sleeps TWO!

When I try shopping with it, the system will not let me look at anything above a sleeps 2 unit. It will not allow me to enter more than two persons travelling.

I haven't banked the Capewinds week - I'm only shopping with it, so it is registered with II but not actually banked. I won't bank it until I know what it can 'pull' as a sleeps 4.

------------------
Craig Urbine
Vice President
Member Services
Interval International

Since Max & I are in the same situation, I decided to follow up on it today. The first counsellor tried to help but it ended with "that's the way II lists it. Call a VC when you want to use it". The second counsellor hinted that things were a mess and that they were working at correcting the way unit capacity are listed.

Which is correct?

What is so ridiculous is that I know there are units like mine available in May 2003 and they're listed as :

Cape Winds Resort • CWR
Hyannis, MA, USA 1 bedroom, Sleeps 4
Full kitchen Friday, May 02 2003/
Friday, May 09 2003

Cape Winds Resort • CWR
Hyannis, MA, USA 1 bedroom, Sleeps 4
Full kitchen Friday, May 09 2003/
Friday, May 16 2003

Cape Winds Resort • CWR
Hyannis, MA, USA 1 bedroom, Sleeps 4
Full kitchen Friday, May 16 2003/
Friday, May 23 2003

I can pull them and other 1 bedroom units with my other weeks but all I get with my Cape Winds week are Efficiencies, which are not a comparable exchange.

Why is the same unit classified as a *Sleeps 4* in the *Search Result* and a *Sleep 2* in the *Unit Details* on the *My Units* page?

Added later :

I'm nearly sure that this is not the way it used to be. When I first registered this week, I received a Certificate for a deposit made by the seller which could not be used online.

I'm nearly sure that II had gone online by then & I used an undeposited week to see what was available. I could see one bedroom units, at that time. And that's how I went about getting a one bedroom unit using that Certificate.

------------------
Marina
Mexico Reviews

posted 11-12-2002 13:34         

Quote from Craig to GinGin:
I think I know what the problem is. I'll ask someone to check it out tomorrow.

-----------------------------------------------------------------

Craig, I still cannot shop with my FoxRun 2004 week. Nothing has changed. GinGin

posted 11-12-2002 14:34            

To follow up on what was said earlier re: The Marriotts being listed as a 'sleeps 4' - I was incorrect.

I just went and dug out my exchange confirmation into the Marriott Custom House. It actually states:

"1 Bedroom 1 Bath Sleeps 4 Maximum/4 Privately"!

If you click on this link, there's access to a 1 Bedroom floorplan: http://www.vacationclub.com/en-us/vc/resorts/CH/aboutresort.asp#pho

So, how come this gets a 4/4 rating? Doesn't fall under Craig's guidelines at all. According to Craig even if this unit had a 2nd bathroom but the bed was in a 'loft' it would still be a 4/2.

We own a townhouse at Capewinds - it has 2 levels and one and a half baths - yet II lists it online as a 2/2??

Just goes to show, "All pigs are equal, but some pigs are more equal than others!" (Orwell)

By the way, I did call on 3 different occassions again this year to try to get this sorted to no avail

Max

quote:

---

Originally posted by Marina_K:
Nope. I returned the letter offering me a bonus week if I deposited and told them that unless they gave me a *comparable exchange*, they will never, ever see that week again

---

posted 11-12-2002 15:44            

quote:

---

Originally posted by EdB:
I am able to shop for my 2004 unit without paying any fees. I cannot confirm an exchange, however, (nor can I place a request, I bet) without paying MFs.

---

Me, too.

------------------
Pat

posted 11-12-2002 15:48            

quote:

---

Originally posted by Dani:
Craig, I indicated that I wanted to be informed via e-mail in the event of a confirmation of my exchange request and am now wondering whether or not I will actually receive a confirmation via e-mail. Of course I can always check on-line and plan to, but thought that confirmation via e-mail was a great tool put in place by II.

---

------------------
Pat

posted 11-12-2002 16:12         

It would be so nice if all employees of companies were as conscientious and nice as you are.

You're the greatest!!! II is very lucky to have you aboard.

GinGin

posted 11-12-2002 17:28            

quote:

---

Originally posted by philemer:
posted by Marina <Eg. According to II's Marriott Ocean Pointe page, the Efficiency unit sleeps 2/4.

Why does II list some of these units as *Sleep 2* & others as *Sleep 4* in the *Search Results* page? Eg.

Marriott's Ocean Pointe • MPB
Palm Beach Shores, FL, USA Efficiency, Sleeps 4
Limited kitchen Saturday, November 30 2002/
Saturday, December 07 2002

Marriott's Ocean Pointe • MPB
Palm Beach Shores, FL, USA Efficiency, Sleeps 2
Limited kitchen Friday, December 06 2002/
Friday, December 13 2002

Is that a mistake or is there really a difference in those units?>>

Two possible answers are: one unit has a loft with a couch hide-a-bed or it could be a regular studio with a hide-a-bed and a Murphy Bed.

I stayed in a studio once that had a Murphy Bed and a hide-a-bed (2/4). Hope this helps.

---

posted 11-12-2002 17:29            

quote:

---

Originally posted by Sharon:
How come I can't shop w/2004 Foxrun unit without paying fees for 2004?

---

posted 11-12-2002 17:30            

quote:

---

Originally posted by vacationtime:
Craig,
I called II about status of an exchange request, and they verbally told me I'd been confirmed into one of the timeshares on my list - trading a 2 bedroom/2 bath -sleeps 4 privately at Tamarack Calif. However, they said I was confirmed into Pacific Fantasy Pono Kai, Kauai into a 2 bed/1 bath. When I asked if it was a sleep 4 privately (2 bedrooms, sleep 6 people was my request), II said I needed to call Pono Kai directly.

I have called all the 3rd parties and have been unable to get an answer, and keep being referred back to II. They say it's up to Pacific Fantasy. I believe you said in an earlier answer that 1 bedroom plus loft was considered a 1 bedroom for trading purposes, since the loft wasn't private.

Can you help me sort this out? I really need an exchange into a full 2 bedroom - did they exchange me correctly???

Thanks!

---

posted 11-12-2002 17:34            

quote:

---

Originally posted by maxedout:

I've seen Marriotts that are efficiencies listed as sleep 4 - in fact I exchanged into one with my Beachcomber @ Tahoe. Yet these units only have one bath and are half the size of our Capewinds which, although they have a separate bedroom and a separate half bath, are classified sleep 2 total.

However, the Beachcomber that I used for the trade into the Marriott is a small one bed with a single bath yet trades as a sleeps 4!

While I could accept Craig's explanation vis-a-vis the 'sleeps total' versus 'sleeps privately' if it was consistant, it is not. In fact it seems it is totally random.

And none of this explains why my 4/2 cannot search for other 4/2's and can only search for studios and hotel units sleeping 2 maximum!

It also again begs the question, if no-one can 'trade up', how does anyone 'trade down'? What happens to all the 2 bedroom units that are traded for one bedrooms if the people owning one bedrooms cannot access the two's? The rental pool perhaps.....

Marina did you deposit your Capewinds yet?

Max

---

posted 11-12-2002 17:37            

quote:

---

Originally posted by Dani:
Craig,

Just thought that you might want to know the following. I placed an on-going search request on-line yesterday and a prompt came up indicating that I would receive a copy of my request via e-mail. I have yet to receive a copy of my request via e-mail as indicated.

I indicated that I wanted to be informed via e-mail in the event of a confirmation of my exchange request and am now wondering whether or not I will actually receive a confirmation via e-mail. Of course I can always check on-line and plan to, but thought that confirmation via e-mail was a great tool put in place by II.

---

posted 11-12-2002 17:40            

quote:

---

Originally posted by GinGin:
posted 11-07-2002 19:50

Quote from Craig to GinGin:
I think I know what the problem is. I'll ask someone to check it out tomorrow.

---

posted 11-12-2002 17:43            

quote:

---

Originally posted by maxedout:
Marina,

To follow up on what was said earlier re: The Marriotts being listed as a 'sleeps 4' - I was incorrect.

I just went and dug out my exchange confirmation into the Marriott Custom House. It actually states:

"1 Bedroom 1 Bath Sleeps 4 Maximum/4 Privately"!

If you click on this link, there's access to a 1 Bedroom floorplan: http://www.vacationclub.com/en-us/vc/resorts/CH/aboutresort.asp#pho

So, how come this gets a 4/4 rating? Doesn't fall under Craig's guidelines at all. According to Craig even if this unit had a 2nd bathroom but the bed was in a 'loft' it would still be a 4/2.

We own a townhouse at Capewinds - it has 2 levels and one and a half baths - yet II lists it online as a 2/2??

Just goes to show, "All pigs are equal, but some pigs are more equal than others!" (Orwell)

By the way, I did call on 3 different occassions again this year to try to get this sorted to no avail

Max

[This message has been edited by maxedout (edited 11-12-2002).]

---

------------------
Craig Urbine
Vice President
Member Services
Interval International

posted 11-12-2002 17:54            

quote:

---

Originally posted by maxedout:
I just went and dug out my exchange confirmation into the Marriott Custom House. It actually states:

"1 Bedroom 1 Bath Sleeps 4 Maximum/4 Privately"!

If you click on this link, there's access to a 1 Bedroom floorplan [snip]
So, how come this gets a 4/4 rating? Doesn't fall under Craig's guidelines at all. According to Craig even if this unit had a 2nd bathroom but the bed was in a 'loft' it would still be a 4/2.

---