posted 11-14-2002 07:25            

As it relates to speaking to a supervisor, you should be able to speak with one at your request.

quote:

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Originally posted by Roxie:
Craig, I thought INTERVAL's policy was to make a comparable exchange in terms of unit size. I traded a 1 bedroom oceanfront unit but received an efficiency unit in exchange. When I spoke to a vc I received a very unsatisfactory explanation indicating the size of your party dictates the size of your exchange. This explanation was not acceptable to me and I requested to speak to a supervisor. This vc denied me the opportunity to speak to a supervisor as he indicated my question was not a supervisory type question. Please clarify the policy regarding a comparable exchange with regard to unit size and also does a vc have the right to deny speaking with a supervisor. This was the first time that I have had such an unpleasant experience with an interval vc.

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posted 11-14-2002 12:24         

Just my luck! I just called on Monday to add 3 resorts to my account. Knowing that you had mentioned perhaps discontinuing the fee, I asked the VC if II was still imposing the fee and was told that you were. I opted for the one year membership extension instead, although I really didn't need the extra year at this time. Guess I can just call back and cancel that one year extension.

Evelyn

[Quote removed at original poster's request--fm]

posted 11-14-2002 14:21            

We will process the refund if you chose to do so.

posted 11-14-2002 14:23            

quote:

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Originally posted by jayhstein:
Whoops- I posted a new topic which i meant as a request to Craig-
Anyhow- can u tell me if I can exchange thru II, if I purchase a RESALE at Aviara. I'm told that Scottsdale and future 4 Seasons properties will ultimately not be participating in Interval Intl. but can only be exchanged for other 4 Seasons properties-- which ain't bad, but resale purchasers won't be able to swap at those.. Aviara is staying in II.

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posted 11-14-2002 18:09            

I'm concerned that, because the resort is not showing up as 'available', then our trade value is zilch.

Also, I'm shopping within the FLEXCHANGE dates (less than 59 days) so I thought I should be seeing the same inventory - no matter which banked week I was using. For instance, in the above example, why didn't the Ocean Landings units pull up the other Cocoa Beach units like the Orlando units did? Each banked week I shop with pulls up different inventory/areas. Some banked weeks pull up MANY areas, others hardly any. I was under the impression that ALL inventory would be the same within Flexchange. Is there a special section on the website for Flexchange shopping that will pull up more resorts?

posted 11-18-2002 10:38            

My understanding is they are currently in the process of refurbishing the balconys. We are not using the space as we feel this would be too disruptive to our members vacation. I do not think this will have an impact on the trading power for the area as it is a temporary issue.

As it relates to the different search results, you may see different availability due to the quality filters for the resort traded. Supply and demand is not a factor during flexchange.

quote:

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Originally posted by Teresa:
First off, Craig,
Here's my concern: Hard to believe that Ocean Landings Resorts (OLR and OLC I believe) don't show up with ANY availability in the near future on the website. I just happened to notice this while dreaming a bit (hoping to score a really great trade). I've been checking end of November and first part of December - yellow weeks in Cocoa Beach. Why aren't there ANY? I'm trying to trade with banked deposits from these resorts (one of each) and they don't even pull up ANY Cocoa Beach Resorts. I have another Cocoa Beach Resort and it pulls some units (not just its own) and an Orlando banked week pulls 3 different resorts. NONE of them pull Ocean Landings - not even the hotel units. Is this resort on the 'outs' with II for some reason? Have we been kicked out? Perhaps it's soooooo popular that the inventory is just non-existent (ha ha).

I'm concerned that, because the resort is not showing up as 'available', then our trade value is zilch.

Also, I'm shopping within the FLEXCHANGE dates (less than 59 days) so I thought I should be seeing the same inventory - no matter which banked week I was using. For instance, in the above example, why didn't the Ocean Landings units pull up the other Cocoa Beach units like the Orlando units did? Each banked week I shop with pulls up different inventory/areas. Some banked weeks pull up MANY areas, others hardly any. I was under the impression that ALL inventory would be the same within Flexchange. Is there a special section on the website for Flexchange shopping that will pull up more resorts?

[This message has been edited by Fern Modena (edited 11-18-2002).]

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Craig Urbine
Vice President
Member Services
Interval International

posted 11-18-2002 10:39            

quote:

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Originally posted by Bob Andrea:
Sorry about the duplication.

Craig,
Why not print one resort directory instead of one for 5 star and one for non 5 star. It would be a cost saving. Bob

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posted 11-18-2002 10:40            

quote:

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Originally posted by suzanne:
Hi Craig,
Being new to II, I have a question on the shop/deposit week. If everyone is shopping instead of depositing their week how do you ever get enough inventory around the world for people to exchange into? If I deposit then shop with my week will I see more availablity than if I just shop with the week? Thanks for all your help.
Suzanne

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Is it true that I can soon expect to be able to use these online services for which part of my membership fee pays? If so, exactly when? I feel that ILX owners are being given the brush-off in this matter, which I have been experiencing for almost half a year. We are giving II money for a service that we used to get and should still be getting but are not. If II actually plans to give this service back to us, I would like to know when. If they don't, I would like to know that too.

Thanks,
Sheila

--
Thank you, for your e-mail.

We apologize for the inconvenience you have had trying to use our site. Your satisfaction with our services is very important to us. We have been making upgrades to our system to accommodate the demand of users that we have accessing the site. We are currently aware that our users may not be able to access certain pages within the site.

We ask that you continue to be patient with us, as we work to rectify this problem. In the interim, we recommend that you contact our Internet Support Desk at 1-888-784-3447 or 305-668-3415 directly to make any inquiries and /or transactions.

Again, we apologize for the frustration and inconvenience.

Sincerely,
M. Adorno
Customer Relations
Interval International

Original Message Follows:
------------------------
Hi,

posted 11-19-2002 07:22            

quote:

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Originally posted by sheila999:
I wrote to you in the past asking why, as an ILX Premiere Vacation Club owner, I couldn't shop/exchange online. You indicated that due to ILX's new 100% bulk depositing procedure I must deposit a week before I could do that. Well, I deposited a week over a month ago, have not been able to use the online shop/exchange, emailed II that you indicated to me I should be able to do so once I deposited, and got the response copied below. This is very similar to the response I received back in July from the same person about the same matter (before I knew what you told me, that I needed to deposit a week first).

Is it true that I can soon expect to be able to use these online services for which part of my membership fee pays? If so, exactly when? I feel that ILX owners are being given the brush-off in this matter, which I have been experiencing for almost half a year. We are giving II money for a service that we used to get and should still be getting but are not. If II actually plans to give this service back to us, I would like to know when. If they don't, I would like to know that too.

Thanks,
Sheila

--
Thank you, for your e-mail.

We apologize for the inconvenience you have had trying to use our site. Your satisfaction with our services is very important to us. We have been making upgrades to our system to accommodate the demand of users that we have accessing the site. We are currently aware that our users may not be able to access certain pages within the site.

We ask that you continue to be patient with us, as we work to rectify this problem. In the interim, we recommend that you contact our Internet Support Desk at 1-888-784-3447 or 305-668-3415 directly to make any inquiries and /or transactions.

Again, we apologize for the frustration and inconvenience.

Sincerely,
M. Adorno
Customer Relations
Interval International

Original Message Follows:

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BTW, II put my membership under my husband's name, which is different from mine. I gave II my ISP email address instead of the one listed here (I use a separate one because of all the spam).

quote:

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Originally posted by CraigU:
I do not have enough information to look at your membership records. I would need to determine if a week has actually been assigned. Your email address here is not listed in our records, nor is the name you are using. I would suggest you contact our service center to determine if a week has been bulk deposited. If they gave you a bonus certificate, instead of a week, you will not be able to redeem it online. In any case, a telephone adviser will be able to determine what you have.

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posted 11-19-2002 11:19            

quote:

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Originally posted by sheila999:
I called and verified with II that I have a week on deposit, as the card I received indicated. The representative told me I cannot use the online services because certain resorts, and she believed ILX was one, request that II block their members from using the online service. The bottom line was that she told me I cannot use online services. Why would a resort request such a thing, and why would II comply? Before you refer me to ILX, I am awaiting a callback from them on a different matter and will ask about this, but why in the world would II prevent their members from using services that they are paying for?

BTW, II put my membership under my husband's name, which is different from mine. I gave II my ISP email address instead of the one listed here (I use a separate one because of all the spam).

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In addition, ILX told me that they will never bulk-deposit more than 4-6 months in advance. From what I understood to be a new policy at II, trading power now figures in advance deposit time, and trade power diminishes for anything less than 10 months out. Can you tell me what happens to the trade power with an ILX week since it can never be pre-deposited out 10 months or more? Or is this all wrong too?

posted 11-19-2002 12:27            

It sure sounds like ILX is screwing up big time. If I owned there, I would be extremely unhappy.

quote:

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Originally posted by EdB:
Sheila, from everything I've read, it sounds like ILX is the one treating its members poorly. I read the previous thread where another member had a problem exactly like yours and determined that ILX had given him a bonus certificate rather than a deposited week. That was responsible for the problems he was encountering, which sounded exactly like yours. In fact, you participated in that thread, and Craig was able to solve the other member's problem by correctly pointing out that ILX had given him the wrong certificate number.

It sure sounds like ILX is screwing up big time. If I owned there, I would be extremely unhappy.

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posted 11-20-2002 01:05            

quote:

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Originally posted by EdB:
I read the previous thread where another member had a problem exactly like yours and determined that ILX had given him a bonus certificate rather than a deposited week.

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Actually craig said it was not a banked week and could be a bonus week. Craig has repeatedly said ILX banked weeks could be used online. ILX says he's wrong and still claims today it is a banked week but can not be used online. The certificate for this week also says its a normal banked week and not a bonus week. ILX claimed none of the ILX bulk deposited weeks can be used online. The Phone reps I talked with At Interval also said it could not be used online. Intervals Internet support rep also said it could not be used online.

The week I was trying to use online was a 2001 ILX deposited week. Sheila confirmed for me that she was able to use her 2001 ILX banked weeks online last year with Interval. This pretty much points to the Fact that Interval must have changed something that now the 2001 banked weeks can't be used online.

For 2002 ILX has a new bulk Banking Method with Interval and I was thinking these weeks could be used online. Shelia however has now confirmed she can not use her 2002 ILX banked week online. Its anyones guess what is really going on.

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http://jeffhilburger.tripod.com

posted 11-20-2002 01:12            

quote:

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Originally posted by sheila999:
My last exchange was such a wonderfully smooth experience, and I was so thrilled and happy with both II and ILX because I thought I finally understood "the system." Well this year has been a complete, total, utter nightmare, worse than my first experience, especially due to the treatment (ranging from complete nonresponsiveness to condescension) from ILX. But II has made a few changes this year too, and if those changes affect my membership with them, they have some responsibility too, even if just to help me understand or let me know how those changes affect me.

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Sheila,
Have you tried calling LISA EXT 5921 at ILX central Reservations 1-800-258-2899
She is the banking specialist For ILX.

quote:

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Originally posted by JEFF H:
Sheila,
Have you tried calling LISA EXT 5921 at ILX central Reservations 1-800-258-2899
She is the banking specialist For ILX.

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posted 11-21-2002 08:08            

I don't know if you've heard -- Marriott is dropping the HHI resorts of Swallowtail and Spicebush as of 12/31/2003. I had already decided to do a request first for 2004 and just use my unit if the exchange didn't come through. I try to be an honest person, however, and I worry that someone will be upset if they match with my unit in 2003 and arrive in 2004 to find out that it's not a Marriott anymore. I think, previously, Swallowtail and Spicebush guests could attend some activities at the other M properties.

Will II make sure that incoming guests understand the situation?

I don't suppose there's any way of knowing how much our trading power will drop when the big M is gone from our name???

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Mary