posted 12-31-2002 06:07               

Copied from
Fern Modena,
TUG BBS Manager

posted 01-01-2003 06:21               

Just to clarify ...

I *registered* a new unit with II. A few hours later, a Marriott counsellor called II to verify ownership & deposit my weeks. That was not good enough so the Marriott counsellor got the resort liaison to speak to II. Didn't work either.

Next day, I spoke to II's member services and they couldn't find my *registration*.

posted 01-01-2003 18:22               

Thank you. I just noticed that we're now able to make exchanges online.

I'm curious about cost (in points) for exchanges.

Most other groups (WorldMark, Equivest, etc) seem to have a specific amount which depends on color of the exchange week & unit size. We obviously don't.

The amounts I see online are so different and I'm trying to make heads or tails with them. For eg.

Marriott's Barony Beach Club • MBY
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 8
Full kitchen Saturday, January 25 2003/
Saturday, February 01 2003 2,000

Marriott's Grande Ocean Resort • MGO
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 8
Full kitchen Saturday, January 25 2003/
Saturday, February 01 2003 2,000

Night Heron Loft • MNH
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 6
Full kitchen Saturday, January 25 2003/
Saturday, February 01 2003 3,500

Plantation Club Villas • MPC
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 6
Full kitchen Saturday, January 25 2003/
Saturday, February 01 2003 3,500

They're all for the same week. Barony & Grand Ocean are nicer & 5*. Night Heron & Plantation Club sleep fewer but are in Sea Pines. Why do they cost 1,500 more (in points)?

Did II perhaps forget to give a discount for Night Heron & Plantation Club (I noticed that Barony & Grand Ocean cost 4,000 points in early December.)

Why does the price (in points) rise in February?

Disney's Hilton Head Island Resort • DVH
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 8
Full kitchen Saturday, February 01 2003/
Saturday, February 08 2003 6,500

Marriott's Grande Ocean Resort • MGO
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 8
Full kitchen Saturday, February 01 2003/
Saturday, February 08 2003 6,500

Night Heron Loft • MNH
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 6
Full kitchen Saturday, February 01 2003/
Saturday, February 08 2003 4,500

Plantation Club Villas • MPC
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 6
Full kitchen Saturday, February 01 2003/
Saturday, February 08 2003 4,500

Hoped you noticed that they're all for the same week but this time Night Heron & Plantation Club are cheaper?

Are we getting some sort of discount (50%?) for exchanges that are less than ~30 days? Why 30 when others are getting it at 59 days?

Lastly (for now), why 12 months? Is anybody else restricted like this?

Thanks.

------------------
Marina
Mexico Reviews

posted 01-01-2003 20:44            

Happy New Year. My question is regarding the timing on using an Accomodations Certificate. I believe I can use it 59 days in advance for areas/locations that are not on 'the grid'.

Would you be able to clarify what 59 days means. For example, if I'm waiting to use it for a week in Orlando that is in inventory, will I be able to book it online at 12:01am 59 days in advance, or is there a time in the night or next morning that your computers are updated to allow this type of online booking.

posted 01-02-2003 05:03               

quote:

---

Originally posted by Marina_K:
Why does the price (in points) rise in February?

Disney's Hilton Head Island Resort • DVH
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 8
Full kitchen Saturday, February 01 2003/
Saturday, February 08 2003 6,500

Marriott's Grande Ocean Resort • MGO
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 8
Full kitchen Saturday, February 01 2003/
Saturday, February 08 2003 6,500

Night Heron Loft • MNH
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 6
Full kitchen Saturday, February 01 2003/
Saturday, February 08 2003 4,500

Plantation Club Villas • MPC
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 6
Full kitchen Saturday, February 01 2003/
Saturday, February 08 2003 4,500

---

So I'm answering my own question

Today, those same weeks are :

Disney's Hilton Head Island Resort • DVH
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 8
Full kitchen Saturday, February 01 2003/
Saturday, February 08 2003 3,250

Marriott's Grande Ocean Resort • MGO
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 8
Full kitchen Saturday, February 01 2003/
Saturday, February 08 2003 3,250

Night Heron Loft • MNH
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 6
Full kitchen Saturday, February 01 2003/
Saturday, February 08 2003 4,500

Plantation Club Villas • MPC
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 6
Full kitchen Saturday, February 01 2003/
Saturday, February 08 2003 4,500

So, yes, I'm getting a 50% discount at 30ish days, but only at some resorts.

Just in case this is a mistake, other resorts where I'm not getting a discount are :

Marriott's Swallowtail at Sea Pines • MSS
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 6
Full kitchen Friday, January 17 2003/
Friday, January 24 2003 3,500 (MGO - 2,000)

Marriott's Swallowtail at Sea Pines • MSS
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 6
Full kitchen Friday, January 31 2003/
Friday, February 07 2003 4,500 (MGO - 2,000)

Players Club of Hilton Head Island • PYS
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 6
Full kitchen Saturday, February 01 2003/
Saturday, February 08 2003 4,500 (MGO - 3,250)

posted 01-02-2003 08:17               

quote:

---

Originally posted by Marina_K:
What does it take to verify ownership & how does II go about losing a *registration*?

Just to clarify ...

I *registered* a new unit with II. A few hours later, a Marriott counsellor called II to verify ownership & deposit my weeks. That was not good enough so the Marriott counsellor got the resort liaison to speak to II. Didn't work either.

Next day, I spoke to II's member services and they couldn't find my *registration*.

---

posted 01-02-2003 08:19               

quote:

---

Originally posted by Marina_K:
As a Club Sunterra member :

Thank you. I just noticed that we're now able to make exchanges online.

I'm curious about cost (in points) for exchanges.

Most other groups (WorldMark, Equivest, etc) seem to have a specific amount which depends on color of the exchange week & unit size. We obviously don't.

The amounts I see online are so different and I'm trying to make heads or tails with them. For eg.

Marriott's Barony Beach Club • MBY
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 8
Full kitchen Saturday, January 25 2003/
Saturday, February 01 2003 2,000

Marriott's Grande Ocean Resort • MGO
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 8
Full kitchen Saturday, January 25 2003/
Saturday, February 01 2003 2,000

Night Heron Loft • MNH
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 6
Full kitchen Saturday, January 25 2003/
Saturday, February 01 2003 3,500

Plantation Club Villas • MPC
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 6
Full kitchen Saturday, January 25 2003/
Saturday, February 01 2003 3,500

They're all for the same week. Barony & Grand Ocean are nicer & 5*. Night Heron & Plantation Club sleep fewer but are in Sea Pines. Why do they cost 1,500 more (in points)?

Did II perhaps forget to give a discount for Night Heron & Plantation Club (I noticed that Barony & Grand Ocean cost 4,000 points in early December.)

Why does the price (in points) rise in February?

Disney's Hilton Head Island Resort • DVH
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 8
Full kitchen Saturday, February 01 2003/
Saturday, February 08 2003 6,500

Marriott's Grande Ocean Resort • MGO
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 8
Full kitchen Saturday, February 01 2003/
Saturday, February 08 2003 6,500

Night Heron Loft • MNH
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 6
Full kitchen Saturday, February 01 2003/
Saturday, February 08 2003 4,500

Plantation Club Villas • MPC
Hilton Head Island, SC, USA 2 bedrooms, Sleeps 6
Full kitchen Saturday, February 01 2003/
Saturday, February 08 2003 4,500

Hoped you noticed that they're all for the same week but this time Night Heron & Plantation Club are cheaper?

Are we getting some sort of discount (50%?) for exchanges that are less than ~30 days? Why 30 when others are getting it at 59 days?

Lastly (for now), why 12 months? Is anybody else restricted like this?

Thanks.

---

posted 01-02-2003 08:20               

quote:

---

Originally posted by Heather:
Hi Craig.

Happy New Year. My question is regarding the timing on using an Accomodations Certificate. I believe I can use it 59 days in advance for areas/locations that are not on 'the grid'.

Would you be able to clarify what 59 days means. For example, if I'm waiting to use it for a week in Orlando that is in inventory, will I be able to book it online at 12:01am 59 days in advance, or is there a time in the night or next morning that your computers are updated to allow this type of online booking.

Thanks!

---

posted 01-02-2003 10:10               

quote:

---

Originally posted by CraigU:
12:01 a.m.

---

Eastern Time, I presume?

posted 01-02-2003 10:33               

quote:

---

Originally posted by CraigU:
There is a reduction in points required under the flexchange program. As it relates to the different point values within the same area, Sunterra has a very specific point redemption value for each specific resort. In many cases, different resorts in the same area do have different values.

---

Yes, I realise that but looking at December (2003, non-Christmas), January & February point values, it's quite obvious that there hasn't been a reduction in points for some resorts like those I mentioned. Is that a mistake or ??

Some questions that you missed :

Other groups & those in weeks have a longer flexchange period (59- days). Why is the flexchange period for Club Sunterra members only ~30 days?

Other groups (including GVC/Sunterra Europe) and weeks members are able to see exchanges as far out as 2 years. Why are Club Sunterra members only allowed to see exchanges 12 months out?

Thanks for your time.

posted 01-02-2003 10:40               

Craig- Am I correct in saying that all AC's should be able to pull anything which is still available within the 59 day window, regardless of what restrictions are listed on the specific AC? Would you be able to get a guest certificate if it is within the 59 days as well? Thanks in advance.

posted 01-02-2003 10:54               

quote:

---

Originally posted by EdB:
Eastern Time, I presume?

---

posted 01-02-2003 10:57               

quote:

---

Originally posted by Marina_K:
Yes, I realise that but looking at December (2003, non-Christmas), January & February point values, it's quite obvious that there hasn't been a reduction in points for some resorts like those I mentioned. Is that a mistake or ??

Some questions that you missed :

Other groups & those in weeks have a longer flexchange period (59- days). Why is the flexchange period for Club Sunterra members only ~30 days?

Other groups (including GVC/Sunterra Europe) and weeks members are able to see exchanges as far out as 2 years. Why are Club Sunterra members only allowed to see exchanges 12 months out?

Thanks for your time.

---

posted 01-02-2003 10:59               

quote:

---

Originally posted by maverick:
Ed- If I understand Craig correctly, it seems as if he is contradicting the answer you had previously given me concerning the AC's.

Craig- Am I correct in saying that all AC's should be able to pull anything which is still available within the 59 day window, regardless of what restrictions are listed on the specific AC? Would you be able to get a guest certificate if it is within the 59 days as well? Thanks in advance.

---

posted 01-02-2003 11:23               

quote:

---

Originally posted by maverick:
Ed- If I understand Craig correctly, it seems as if he is contradicting the answer you had previously given me concerning the AC's.

---

To add some examples to what Craig U. said...

I have a FoxRun accommodation certificate. Beyond 60 days, it can only be used to search for availability in areas on a grid, typically off-season weeks such as May through December in Palm Desert, June through December in Scottsdale, Arizona, and Hilton Head in October through February. Within the 59-day FlexChange period, those geographic restrictions vanish completely and I can see all availability. This is spelled out in detail on the certificate. There is one other restriction on this certificate, which prevent me from exchanging back into my home resort or into any Four Seasons resort or the Franz Klammer Lodge. This restriction continues to apply in the FlexChange period. If there's a week available at FoxRun or the Four Seasons, I can't use this AC to go there even if it's within 59 days.

My Dad has an AC from Marriott. It doesn't have a grid for availability and is only good during the FlexChange period. In addition, it has a very long list of significant restrictions attached to it. It cannot be used to exchange into any other Marriott (or to a Four Seasons or the FKL). It cannot be used for any resort in Southern California, Hawaii, and most of Colorado. It can only be used for a unit size of 1BR or less. All these restrictions are absolute and continue to apply during the FlexChange period. Again, this is clearly spelled out on the certificate itself.

posted 01-02-2003 11:33               

Thanks for any help/clarification.

posted 01-02-2003 12:20               

I apologize for the confusion.

quote:

---

Originally posted by PStreet1:
Craig, I am a week's owner at Sunterra Powhatan Plantation. Now that Club Sunterra is part of II, does that apply to week's owners in the system also? I called and tried to add my Powhatan Plantation week to my Interval "trading stock," and was unable to do so because, as the V.C. said, "all these weeks would take another account because of Club Sunterra." I tried to explain that I am a week's owner, but got nowhere.

Thanks for any help/clarification.

Pat

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posted 01-02-2003 18:59               

quote:

---

Originally posted by LMD:
Craig,

I own a studio for 4 with a full kitchen. Today when I put in an ongoing search I was told by the VC that I would be confirmed only in to a like unit meaning I would only be confirmed in to a unit with a full kitchen (an I verified this with him at least 3 times). A few hours after putting in the search I checked on line and there was a match...however it was for a studio that did not have a kitchen. I phoned and the VC was nice enough to cancel the confirmation with out charging me (after checking with her supervisor) She told me that it doesn't matter if my unit has a kitchen or not. The fact that it is a studio means that the computer will automatically match it with another studio. My question.....which VC is correct? And if II matches like with like why wouldn't the computer match a unit with a full kitchen (and I specified that I wanted a kitchen in the search)
Thanks
Lisa Drann

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posted 01-02-2003 20:58               

Now I'm wondering if it is Powhatan itself that is the problem--are Sunterra weeks with only RCI or have they also transferred to II? If they have transferred to II, I've begun to despair that I will ever be able to use them.

Thanks, again, for any clarification, help, where to go, name to ask for.........etc.

posted 01-03-2003 07:15               

quote:

---

Originally posted by LMD:
Thanks Craig....so if I add the resort back on to my search (it was Marriott Beach Place Towers) do I have to ask the VC to do anything within the search to make sure it does not match up with a studio again?
Thanks
Lisa
PS..I did check my search on-line and it does say requires kitchen facility...however I am sure it said that this AM prior to the computer finding the match

[This message has been edited by LMD (edited 01-02-2003).]

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posted 01-03-2003 07:16               

quote:

---

Originally posted by PStreet1:
Craig, thanks for the encouragement about adding Powhatan Plantation--but I've now tried three times and each time have insisted on speaking to a supervisor--same message each time: it can't be done. Today in my latest attempt, he went to the "resort specialists" and said they can't do it; the code denies them. He also told me that if someone else had said it could be done to tell him/her to do it himself.

Now I'm wondering if it is Powhatan itself that is the problem--are Sunterra weeks with only RCI or have they also transferred to II? If they have transferred to II, I've begun to despair that I will ever be able to use them.

Thanks, again, for any clarification, help, where to go, name to ask for.........etc.

Pat

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posted 01-03-2003 08:00               

There are no studios at Marriott BeachPlace Towers with full kitchens. They all have "limited kitchens" (mini fridge, small sink and microwave). Therefore, since you own a studio and are requiring a full kitchen on a match, I don't think you'll get a match at BeachPlace Towers since I believe II will match your studio to another studio (unless you are putting up a Marriott unit for the match, in which case I believe II may allow a 1-size upgrade to a 1 bedroom unit for your studio, which would have a full kitchen). Craig, is that right? Don't want to misspeak II's policy, but that's my understanding......

posted 01-03-2003 08:49               

quote:

---

Originally posted by dlpearson:
LMD,

There are no studios at Marriott BeachPlace Towers with full kitchens. They all have "limited kitchens" (mini fridge, small sink and microwave). Therefore, since you own a studio and are requiring a full kitchen on a match, I don't think you'll get a match at BeachPlace Towers since I believe II will match your studio to another studio (unless you are putting up a Marriott unit for the match, in which case I believe II may allow a 1-size upgrade to a 1 bedroom unit for your studio, which would have a full kitchen). Craig, is that right? Don't want to misspeak II's policy, but that's my understanding......

David

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