Author
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Topic: Interval International--Ask Craig
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Dani Moderator TUG VolunteerPosts: 4974 From: New York Registered: DEC 2000
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posted 09-02-2002 07:24
Craig, I completely agree with the comments of Tori above and applaud II for taking the steps necessary to encourage the early deposit of weeks. This has long been a gripe of mine about Interval. Along these lines however, I want to inform you of a conversation I had this morning with a II rep which I believe does anything but encourage the early deposit of weeks with Interval. Specifically, I am happily anticipating the addition of a new week to my Interval account. Based upon the comments that I have read here I asked the rep if my resort allowed me to deposit my week two years out. I was happy to learn that they did in fact allow deposits two years out. I was told however that it wouldn't be in my best interest to do so as I would not be eligible for a bonus week for my 2004 deposit. Of course I thanked her and told her that I would deposit my 2003 week as soon as my ownership was verified (it is eligible for a bonus week). However, I can see no reason to deposit my 2004 unit now if I will not be able to obtain a bonus week for it. I know that for the past 4 years my week has been able to obtain a bonus week. Is there any way that an Interval member could deposit before the bonus weeks are assigned AND be awarded a bonus week in the event their week becomes eligible for one in the future? I think that this would be an incentive to deposit even earlier than one year out and would allow your members to plan vacations even further out than they are now presently capable of doing. I know that in my case I would likely depost early as I do not intend to trade this particular week through RCI. By way of comparison, I always deposit 2 years out with RCI if given the chance. I believe that the current availabilty of weeks from RCI, at least on-line, for 2004 reflects that many others do the same. ------------------ Danielle
[This message has been edited by Dani (edited 09-02-2002).]
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CraigU TUG MemberPosts: 2331 From: Miami, Florida USA Registered: JUN 2002
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posted 09-02-2002 08:16
We try. Thanks for the feedback. quote: Originally posted by Tori: Craig,For my 2002 Marbella unit, I received the bonus week offer in March for a season that floated in June-Oct. By the time I received this offer, I had already traded my week directly with another TUG member. This offer came way too late in the game. For my 2003, I received the bonus week offer in late Aug. (5 months earlier than the year before.) Just wanted to say I think it is great that II is out there trying to get early deposits. Offering bonus weeks earlier as well as decreasing trade power for late deposits will really help us who like to plan 10-12 months out. I am going to take advantage of this offer and deposit my Marriott Marbella week w/ II 
------------------ Craig Urbine Vice President Member Services Interval International
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CraigU TUG MemberPosts: 2331 From: Miami, Florida USA Registered: JUN 2002
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posted 09-02-2002 08:21
We may be able to solicit weeks, that participate in an extended trading window, earlier to accommodate your request. However, we will not retroactively issue bonus weeks.I'll pass your comments on to our inventory management department for review. I think it is a good idea. quote: Originally posted by Dani: Craig, I completely agree with the comments of Tori above and applaud II for taking the steps necessary to encourage the early deposit of weeks. This has long been a gripe of mine about Interval. Along these lines however, I want to inform you of a conversation I had this morning with a II rep which I believe does anything but encourage the early deposit of weeks with Interval. Specifically, I am happily anticipating the addition of a new week to my Interval account. Based upon the comments that I have read here I asked the rep if my resort allowed me to deposit my week two years out. I was happy to learn that they did in fact allow deposits two years out. I was told however that it wouldn't be in my best interest to do so as I would not be eligible for a bonus week for my 2004 deposit. Of course I thanked her and told her that I would deposit my 2003 week as soon as my ownership was verified (it is eligible for a bonus week). However, I can see no reason to deposit my 2004 unit now if I will not be able to obtain a bonus week for it. I know that for the past 4 years my week has been able to obtain a bonus week. Is there any way that an Interval member could deposit before the bonus weeks are assigned AND be awarded a bonus week in the event their week becomes eligible for one in the future? I think that this would be an incentive to deposit even earlier than one year out and would allow your members to plan vacations even further out than they are now presently capable of doing. I know that in my case I would likely depost early as I do not intend to trade this particular week through RCI. By way of comparison, I always deposit 2 years out with RCI if given the chance. I believe that the current availabilty of weeks from RCI, at least on-line, for 2004 reflects that many others do the same.
------------------ Craig Urbine Vice President Member Services Interval International
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Dani Moderator TUG VolunteerPosts: 4974 From: New York Registered: DEC 2000
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posted 09-02-2002 09:55
Craig, Thanks for listening and passing this suggestion on. I'll keep my fingers crossed. ------------------ Danielle
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hvsteve1 TUG MemberPosts: 395 From: Hyde Park, NY,USA Powhatan Plantation Registered: AUG 2002
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posted 09-02-2002 09:57
Craig,I am a Sunterra (Powhatten Plantation) owner and am told we are migrating from RCI to II. That's probably a good thing as it has always been difficult to exchange through RCI,despite having a week 52 in a desirable resort,and appears to be getting tougher as owners convert to a point system. II seems to also have a better choice of resorts with big players such as Marriott and Disney (which may or may not realistically be available for exchange)in the mix. What can you tell me about this changover and what I can expect.
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Dean TUG MemberPosts: 2683 From: Disney's Old Key West, Marriott's Grande Ocean, Marriott's Harbour Pt. and La Cabana, Aruba Registered: DEC 2000
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posted 09-02-2002 15:41
quote: Originally posted by CraigU: The first number is the private sleeping capacity. The second is the maximum number the unit will sleep.Private sleeping capacity is two people per area that has private access to a bathroom. Non private sleeping capacity is greater as there may be two beds in one room. Thus a two bedroom unit that has one bed in the master bedroom, two beds in the second bedroom and a pullout sofa in the living area would sleep 6 privately, 8 non privately. I hope that answers your question.
Craig, I think you must have missed the intent of my post. I understood the basic makeup of sleeping capacity and was merely trying to rationalize the reasons for those listed in the II book for the DVC resorts. The basic information was that the info was WRONG and asking how often you think this might happen with other resorts. Or put another way, what is the remedy if a member gets caught because II Has the wrong information listed.------------------ Dean My Timeshare Page
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bigjimblue TUG MemberPosts: 110 From: Athens, AL USA Registered: AUG 2002
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posted 09-03-2002 08:25
Craig,I am an owner at Tree Tops in Gatlinburg. It is an individual pedestal unit with 2 bedrooms and a loft with twin beds. In the past with II this has been rated a 6 private sleeping accommodation. Now it is counted as a 4 and when I shop it, it only brings up 1 bedroom units. This is unfair and I am considering dropping my II membership because of this change. Can you help? Thanks
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JEFF H TUG MemberPosts: 2286 From: Tucson,AZ Registered: DEC 2000
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posted 09-03-2002 09:20
quote: Originally posted by CraigU:
At the time we affiliated these properties, we did not accept lock off units that didn't meet the square footage requirement or did not offer kitchen facilities. The ability to trade the different sides of a lock off unit are negotiated at the time of the resort's affiliation. The studio side of the lock out did not have this negotiated as part of the affiliation. Since that time, with lockoffs of this type becoming common, Royal Resorts did negotiate the ability to trade both halves of the units at the Islander & Sands.
Craig: Thanks for the response. Is it possible for the affiliation contract at the Royal Mayan and Royal Carribean to be re-negotiated to allow deposit of the Hotel unit lock-offs with II? Im thinking owners of the Mayan and Carribean should write letters to there owners advisory board at the Mayan and Carribean and request this be done. ------------------ http://jeffhilburger.tripod.com
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BLLittle TUG VolunteerPosts: 75 From: NY, NY USA Owner at Flagship Resort, Atlantic City NJ and Club de Soleil, Las Vegas, NV Registered: JUN 2002
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posted 09-03-2002 11:12
quote: Originally posted by CraigU: If someone sold you a week, and had a membership with I.I., you could assume the membership with any unexpired deposited weeks. The trading power of a week is affected by the lead time to the check in dates of the deposited week. However, if the deposit is made prior to 60 days in advance of occupancy, you make request dates up to the maximum request window aloowed by the resort.
Thanks so much. I think I'm beginning to get this, though some of it is still pretty fuzzy. I suspect a lot of it will clear up when I eventually get welcome packages from my first resort purchase and II. But in the meantime I'll pass along to the current owners that they need to get the deposit made since the 60 day window is fast approaching. Bruce
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CraigU TUG MemberPosts: 2331 From: Miami, Florida USA Registered: JUN 2002
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posted 09-03-2002 12:44
There is a long thread on this topic under the All Points BBS. I think most of your questions can be answered there. quote: Originally posted by hvsteve1: Craig,I am a Sunterra (Powhatten Plantation) owner and am told we are migrating from RCI to II. That's probably a good thing as it has always been difficult to exchange through RCI,despite having a week 52 in a desirable resort,and appears to be getting tougher as owners convert to a point system. II seems to also have a better choice of resorts with big players such as Marriott and Disney (which may or may not realistically be available for exchange)in the mix. What can you tell me about this changover and what I can expect.
------------------ Craig Urbine Vice President Member Services Interval International
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CraigU TUG MemberPosts: 2331 From: Miami, Florida USA Registered: JUN 2002
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posted 09-03-2002 12:45
Anything is possible. quote: Originally posted by JEFF H: Craig: Thanks for the response.Is it possible for the affiliation contract at the Royal Mayan and Royal Carribean to be re-negotiated to allow deposit of the Hotel unit lock-offs with II? Im thinking owners of the Mayan and Carribean should write letters to there owners advisory board at the Mayan and Carribean and request this be done.
------------------ Craig Urbine Vice President Member Services Interval International
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CraigU TUG MemberPosts: 2331 From: Miami, Florida USA Registered: JUN 2002
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posted 09-03-2002 12:46
Please contact our customer service department to address your concerns. quote: Originally posted by bigjimblue: Craig,I am an owner at Tree Tops in Gatlinburg. It is an individual pedestal unit with 2 bedrooms and a loft with twin beds. In the past with II this has been rated a 6 private sleeping accommodation. Now it is counted as a 4 and when I shop it, it only brings up 1 bedroom units. This is unfair and I am considering dropping my II membership because of this change. Can you help? Thanks
------------------ Craig Urbine Vice President Member Services Interval International
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Radman TUG MemberPosts: 283 From: Ashburn, VA, USA. Owner: 1) Villa del Palmar Cabo Registered: JAN 2001
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posted 09-03-2002 17:26
Craig. I think I have read every post and answer. Thanks for being here. I have a question regarding online search. I used to be able to do a "shop" with my VDP Cabo unit even though you did not yet have the deposit. Now however, I can't shop as that option is not present on my screen for any of my future weeks. Is that a change or is it only my screen? I have been assigned my 2003 week and am deciding on RCI versus II for deposit and it would be nice to see what my week would pull with II. Used to be able to do that.------------------ Radman
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Dean TUG MemberPosts: 2683 From: Disney's Old Key West, Marriott's Grande Ocean, Marriott's Harbour Pt. and La Cabana, Aruba Registered: DEC 2000
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posted 09-04-2002 04:22
quote: Originally posted by Dean: ]Craig, I think you must have missed the intent of my post. I understood the basic makeup of sleeping capacity and was merely trying to rationalize the reasons for those listed in the II book for the DVC resorts. The basic information was that the info was WRONG and asking how often you think this might happen with other resorts. Or put another way, what is the remedy if a member gets caught because II Has the wrong information listed.
I hate quoting my own note. Craig, I've asked twice and you've failed to answer. Once last try hoping you missed it above rather than ignoring me.------------------ Dean My Timeshare Page [This message has been edited by Dean (edited 09-04-2002).]
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bigjimblue TUG MemberPosts: 110 From: Athens, AL USA Registered: AUG 2002
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posted 09-04-2002 05:41
Craig, I did contact them, but they were no help!
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Marina_K TUG MemberPosts: 6170 From: Registered: DEC 2000
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posted 09-04-2002 07:08
quote: Originally posted by CraigU: Some, but not all resorts, have an internal trading priority. Hyatt and Starwood are included.
How does the *internal trading priority* work? And where can someone find which resorts or groups have this *internal trading priority*? Thanks. ------------------ Marina Mexico Reviews
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J&A TUG MemberPosts: 47 From: Bucks County, PA, USA: ManorClub-Marriott(mult) Phuket-Marriott(mult) Registered: AUG 2002
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posted 09-05-2002 08:55
Craig -- we also have appreciated your availability and responsiveness, and your answers to earlier questions have saved us calling II directly...A couple of questions that I think are new to this BBS: #1 -- Is II proactively recruiting properties in high-demand areas, and if so, is there a way that we can influence this? For example, the selection of II options in New Mexico and in the Napa/Sonoma (California) areas is very limited. #2 -- What is the best way to submit ideas for improving the II search/request site? ("Ask Craig"? other?) It seems many of us would like to use the online facility more and would be willing to share our ideas on this.
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K Hodl TUG MemberPosts: 1223 From: Arizona/ Pueblo Bonito, Allegro, Mayan Palace, Sudwala, Glenmore Sands, Club Regina, VDPalmar, San Felipe, Pacifica, Royal Caribbean, Islander, VCI Registered: DEC 2000
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posted 09-05-2002 18:29
Hi Craig, I have been told by a very informed source that Marriott was tightening up on last minute availability. I thought maybe that was just a rumor, but when checking online there seems to be no Marriott availability during the 59 day window right now. There always used to be plenty of weeks available for last minute exchanges in the past. What's up? Is Marriott responsible for restricting last minute exchanges? Ken
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MarTN TUG MemberPosts: 1590 From: Murfreesboro, TN. Owner: Swallowtail, Hilton Head Island Registered: MAY 2001
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posted 09-05-2002 19:07
quote: Originally posted by K Hodl: Hi Craig, I have been told by a very informed source that Marriott was tightening up on last minute availability. I thought maybe that was just a rumor, but when checking online there seems to be no Marriott availability during the 59 day window right now. There always used to be plenty of weeks available for last minute exchanges in the past. What's up? Is Marriott responsible for restricting last minute exchanges? Ken
I was playing around this afternoon checking the 2nd week of October and I saw Grand Vista, Horizons, and Sabal Palms in Orlando. On HHI, I saw Grande Ocean, Barony, and Harbour Pointe. ------------------ Mary
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Fletch TUG MemberPosts: 1859 From: Fl - OWNER:: Dik, Mt Amanzi (2), Marriott Canyon Villas, Royal Solaris - Villa Del Palmar- Puerto Vallarta Registered: DEC 2000
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posted 09-05-2002 19:22
Your bio says you ONLY own Marriott. If you own Marriott and used that, you would see them. Inside 60 days, EVERY resort should see them !! quote: Originally posted by MarTN: I was playing around this afternoon checking the 2nd week of October and I saw Grand Vista, Horizons, and Sabal Palms in Orlando. On HHI, I saw Grande Ocean, Barony, and Harbour Pointe.
[This message has been edited by Fletch (edited 09-05-2002).]
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MattC TUG MemberPosts: 202 From: Catlin, IL, USA Registered: JUN 2002
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posted 09-05-2002 21:20
Hi Craig, Thanks for being here!Question? I have purchased a Timeshare resale. As part of this purchase I am to receive the previous owner's two weeks banked (year 2002 & 2003) with II. How do I get these two (2) II banked weeks transferd to my II account? Is there a form that needs to be filled out and submitted to II? Thank you, MattC ------------------ Matt
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MarTN TUG MemberPosts: 1590 From: Murfreesboro, TN. Owner: Swallowtail, Hilton Head Island Registered: MAY 2001
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posted 09-06-2002 08:43
I was shopping using a Bonus certificate for depositing a Marriott. I would think that all BC can pull the same within the 60 day window, but we'd have to test that. I also saw some on Getaways priced below $300. It would be interesting if Marriott owners had preference in availability with Bonus certificates and Getaways. I also suspect it would make a lot of people mad. Oh Craig???
quote: Originally posted by Fletch: Your bio says you ONLY own Marriott. If you own Marriott and used that, you would see them. Inside 60 days, EVERY resort should see them !! [This message has been edited by Fletch (edited 09-05-2002).]
------------------ Mary
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CraigU TUG MemberPosts: 2331 From: Miami, Florida USA Registered: JUN 2002
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posted 09-06-2002 18:28
I don't believe anything has changed. Please contact our internet support group who can trouble shoot the problem. If they are unable to help, please post another note.
quote: Originally posted by Radman: Craig. I think I have read every post and answer. Thanks for being here. I have a question regarding online search. I used to be able to do a "shop" with my VDP Cabo unit even though you did not yet have the deposit. Now however, I can't shop as that option is not present on my screen for any of my future weeks. Is that a change or is it only my screen? I have been assigned my 2003 week and am deciding on RCI versus II for deposit and it would be nice to see what my week would pull with II. Used to be able to do that.
------------------ Craig Urbine Vice President Member Services Interval International
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CraigU TUG MemberPosts: 2331 From: Miami, Florida USA Registered: JUN 2002
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posted 09-06-2002 18:31
Dean:I've been out of town since Tuesday. I don't see anything wrong with the way this has been listed. quote: Originally posted by Dean: [QUOTE]Originally posted by Dean: [b]]Craig, I think you must have missed the intent of my post. I understood the basic makeup of sleeping capacity and was merely trying to rationalize the reasons for those listed in the II book for the DVC resorts. The basic information was that the info was WRONG and asking how often you think this might happen with other resorts. Or put another way, what is the remedy if a member gets caught because II Has the wrong information listed.
I hate quoting my own note. Craig, I've asked twice and you've failed to answer. Once last try hoping you missed it above rather than ignoring me.[/B][/QUOTE] ------------------ Craig Urbine Vice President Member Services Interval International
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CraigU TUG MemberPosts: 2331 From: Miami, Florida USA Registered: JUN 2002
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posted 09-06-2002 18:33
Does the unit have two bedrooms, with four walls around each, and a loft? The loft is not considered private as it would be open to the living area. quote: Originally posted by bigjimblue: Craig, I did contact them, but they were no help!
------------------ Craig Urbine Vice President Member Services Interval International
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