posted 09-09-2002 10:13            

quote:

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Originally posted by JEFF H:
My latest problem was I have a exchange to Cancun in December and I have invited family to go. I won't arrive untill the day after check-in so I decided to just pay for a guest certificate for my family to present at check-in to avoid any confusion or problems. I receive a notice in the mail that I gave a week in St Mararten to people I don't even know instead of the cancun week to my family. I call Interval customer service and explain to them what I received and they act like im some kinda of idiot
for calling. Im told I requested a guest certificate for my Cancun exchange and everything is correct in the computer and disregard the Guest certificate record I received in the mail.
Thats all fine and good but my sister has still not received the guest certificate and I have not received a correct guest certificate record. Now I get to call Interval customer service again and have them try to sell me Gold Membership again and then treat me like a idiot when I explain my problem to them for a second time. I guess I must be a idiot because I paid the extra $39 for a Interval guest certificate fee when I should have just called the Royals direct.

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I had the same problem with a Getaway that I purchased last week. I called about the incorrect name and they verified it was correct in the system and offered to FAX me a confirmation with the correct information.

posted 09-09-2002 14:13            

quote:

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Originally posted by Brian Talbot:
In the new Fall 2002 issue of "Interval World" magazine, I noiticed something that I hope is NOT a typo- although it seems like it could be: In the "new member resorts" section, EEB (not really a new resort but it is new to II) is listed as being RED during weeks 51 & 52. Does this signal a change to classifying all weeks on Cape Cod during weeks 51 & 52 as red? Since I own a medium-high float at an II-affiliated Cape Cod resort, I sure hope so!
TIA,
Brian

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posted 09-09-2002 14:15            

quote:

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Originally posted by JEFF H:
I understand his frustration trying to deal with Interval customer service.
They own a two-bedroom unit rated 6/6 in the II directory so why are they only able to pull 1-bedroom units online?
even if it was downgraded to 6/4 they should still beable to pull 2-bedroom units if available.
I suspect most Interval customer service reps don't have a clue about problems like this and just say anything to get the member off the phone.
They have done this to me several times in the past.

My latest problem was I have a exchange to Cancun in December and I have invited family to go. I won't arrive untill the day after check-in so I decided to just pay for a guest certificate for my family to present at check-in to avoid any confusion or problems. I receive a notice in the mail that I gave a week in St Mararten to people I don't even know instead of the cancun week to my family. I call Interval customer service and explain to them what I received and they act like im some kinda of idiot
for calling. Im told I requested a guest certificate for my Cancun exchange and everything is correct in the computer and disregard the Guest certificate record I received in the mail.
Thats all fine and good but my sister has still not received the guest certificate and I have not received a correct guest certificate record. Now I get to call Interval customer service again and have them try to sell me Gold Membership again and then treat me like a idiot when I explain my problem to them for a second time. I guess I must be a idiot because I paid the extra $39 for a Interval guest certificate fee when I should have just called the Royals direct.

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posted 09-10-2002 04:43            

quote:

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Originally posted by tad:
Craig,
How often does II purge old/complete data from the "Exchange History" page?

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posted 09-10-2002 11:51         

Would you please read a post about problems with II website on this board. I don't want to duplicate posts but we do have problems. All I get is "You don't have permission to access /CGIDEVPGM/BUILD.PGM/ on this server." Thanks.

posted 09-10-2002 12:04            

Please post these details again or point me to the thread that contains the information necessary. By the way, did you phone our internet support advisers with this issue?

quote:

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Originally posted by MikeS:
Craig,

Would you please read a post about problems with II website on this board. I don't want to duplicate posts but we do have problems. All I get is "You don't have permission to access /CGIDEVPGM/BUILD.PGM/ on this server." Thanks.

MikeS

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posted 09-10-2002 13:00            

What is involved in getting the Web team to update the site with a mesasage stating that the Travel section is experiencing difficulties and is not available until further notice. With all the good things that II is doing as far as customer service goes, this seems like a "no brainer", letting the customers know about problems is good customer service.

Thanks for letting me vent

posted 09-10-2002 13:23            

quote:

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Originally posted by CraigU:
By the way, did you phone our internet support advisers with this issue?

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Craig, I think a lot of people are unaware that there is a separate number for Internet issues. Most people just phone their regular contact number.

My listing shows that Internet support is at 888-784-3447. Is this correct?

posted 09-10-2002 14:47            

I'm a newbie and have never done an exchange. I am considering exchanging my Marriot Maui 2003 week. I am unclear on the advantages/disadvantages of doing a deposit first versus a request first. Also, the Marriott/MCVI website gives me the option of having them deposit my week with II or doing it myself. Which is preferable?

posted 09-10-2002 15:49            

quote:

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Originally posted by Mitch and Jeff:
Craig-
I also have been having difficulty in getting II Travel information for the past two days. I am using IE6 with Windows98 and also get the message that you are not authorized to use this service. I just got off the phone five minutes ago with the Marriott Desk who said that Travel has been up and down for the day, not pricing things correctly and to call back later, since they have no access as well.

What is involved in getting the Web team to update the site with a mesasage stating that the Travel section is experiencing difficulties and is not available until further notice. With all the good things that II is doing as far as customer service goes, this seems like a "no brainer", letting the customers know about problems is good customer service.

Thanks for letting me vent

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posted 09-10-2002 15:52            

quote:

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Originally posted by EdB:
Craig, I think a lot of people are unaware that there is a separate number for Internet issues. Most people just phone their regular contact number.

My listing shows that Internet support is at 888-784-3447. Is this correct?

Ed

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posted 09-10-2002 15:56            

Deposit First provides the flexibility for you to travel one year before or two years after the occupancy dates of your week. In this case, your week is immediately made available to I.I. and cannot be returned.

Marriott offers to facilitate transactions for their owners as an additional benefit of owning Marriott. The service received from I.I. should be consistent regardless of who facilitates the transaction.

I hope this helps. If you need additional clarification, please feel free to ask.

quote:

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Originally posted by ldodd:
Hi Craig,

I'm a newbie and have never done an exchange. I am considering exchanging my Marriot Maui 2003 week. I am unclear on the advantages/disadvantages of doing a deposit first versus a request first. Also, the Marriott/MCVI website gives me the option of having them deposit my week with II or doing it myself. Which is preferable?

Thanks for being so helpful,
Linda

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------------------
Craig Urbine
Vice President
Member Services
Interval International

posted 09-10-2002 19:54         

quote:

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Originally posted by EdB:
Craig, I think a lot of people are unaware that there is a separate number for Internet issues. Most people just phone their regular contact number.

My listing shows that Internet support is at 888-784-3447. Is this correct?

Ed

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Ed is right. Thanks for posting the Int. support number.

posted 09-10-2002 20:25            

But most importantly, advertise your resort in TUG in the direct exchange section, and you will get more offers than you'll know what to do with, from all the top resorts in II and RCI. That is beauty of TUG exposure, both II and RCI.

Request first is pretty much a moot issue with Maui, because you will always get what you want, but I guess maybe in short notice exchange requests, it is a way to protect yourself

Regards.
Joe

posted 09-11-2002 14:11            

Joe, great advice from a fellow Maui owner. I'm a relatively new owner and still learning - TUG is the best 'school'!

PA, renting or direct exchanges are options I will consider. An II exchange might bring a bonus week to the table. Thanks for your feedback.

posted 09-11-2002 14:55            

quote:

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Originally posted by PA:
I'm not a Marriott owner, so maybe this is a silly question. Why would anyone who owns a Maui Marriot pay anybody 1 penny to trade their property? Couldn't you rent this property for big bucks and just rent what you want and save the $200 (yearly RCI/II fee + exchange fee)? I thought II/RCI were for people who owned lesser properties. I can't imagine paying big bucks to buy Marriott and needing help switching to some other property.

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One reason might be if you want to bank this year's week and use it next year at the same resort to have back-to-back weeks or two units in the same week.

posted 09-11-2002 16:40            

Craig,

I have a question regarding the Orlando regional block.

We already own a Marriott in Orlando. If we purchase another Interval affiliated resort that is not in Orlando, would we be able to trade that unit into Orlando resorts (assuming of course it has the trading power) or would the fact that we already own in Orlando preclude us from such a trade due to the regional block.

posted 09-11-2002 17:40            

With my one (2) BDRM Maui Marriott I got;
1 week in 1 BDRM Marriott Aruba in direct exchange for my 1BDRM
1 week in 2 BDRM Marriott Williamsburg in exchange w/ II for studio (was offered 3 BDRM at a non-Mariott, but wanted Marriott)
1 week in studio at Royal Sands from Bonus week.

These three weeks cost me $1349. Also got a 3BDRM Grand Vista for $299 on a Getaway. That's $1650 for 4 weeks.

I sold the Aruba for $1200. Sharing the GV week with siblings getting $300. That leaves me with Williamsburg and Sands for $149.

posted 09-11-2002 17:52            

quote:

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Originally posted by tugshare02:

Craig,

I have a question regarding the Orlando regional block.

We already own a Marriott in Orlando. If we purchase another Interval affiliated resort that is not in Orlando, would we be able to trade that unit into Orlando resorts (assuming of course it has the trading power) or would the fact that we already own in Orlando preclude us from such a trade due to the regional block.

Thanks

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posted 09-13-2002 15:30            

quote:

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Originally posted by Northern Willy:
Can I set up my week to shop online with a request first? I have reserved a floating week and could not figure out how to do it online. I called the II Marriott desk and the rep said she could do a request first search. I just want to shop online and she did not know how to go about doing that.

Thanks to anyone and everyone that knows the answer.

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posted 09-13-2002 16:58            

The relinquishment information is not found in our records.

posted 09-13-2002 17:17            

quote:

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Originally posted by Northern Willy:
I think I see the problem. The 'My Units' page has the following:

The relinquishment information is not found in our records.

There is no further option from there. I'm guessing my unit should be listed there and then my options will be available. Should I call the internet team or the main number?

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