posted 08-02-2002 16:19            

I hope everybody understands this topic is a gift to us, and we shouldn't use it to argue or post personal agenda.

Thanks for joining us again, Craig.

Fern Modena,
TUG BBS Manager

posted 08-02-2002 16:39            

quote:

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Originally posted by GinGin:
Craig, I don't know if this question has been addressed before or not (we need an index). How far in advance does II post Getaways? I've been looking already for July of next year and I can't get anything to come up. Thanks!

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posted 08-02-2002 18:34            

quote:

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Originally posted by CraigU:
Getaways are available up to one year in advance. However, it should be noted that weeks beyond sixty days are only in areas where our projections indicate we will be able to fulfill the vacation requests received. Peak periods, including July, typically will not offer much getaway availability.

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Craig, I don't think this is totally correct. In some cases the getaway inventory is developer deposited Inventory.
As a example the Royal Sands in Cancun has had alot of weeks available as getaways thru Interval upto a year inadvance but these weeks were not available for exchanges.

Jeff

posted 08-02-2002 19:06            

quote:

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Originally posted by JEFF H:
Craig, I don't think this is totally correct. In some cases the getaway inventory is developer deposited Inventory.
As a example the Royal Sands in Cancun has had alot of weeks available as getaways thru Interval upto a year inadvance but these weeks were not available for exchanges.

Jeff

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posted 08-02-2002 19:51            

Fern

quote:

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Originally posted by GinGin:
[B]Craig, I don't know if this question has been addressed before or not (we need an index). /B]

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posted 08-05-2002 06:43            

quote:

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Originally posted by TomR:
Craig: I have been attempting to do an online search with a bonus week with no luck. I keep getting a response that because of the high volume of users I should try again in 90 seconds. When I do that, I keep getting the same response. Yet, when I then try to do a search with a regular week, I get in the system right away. Has there been a change in the II system preventing online searches using bonus weeks?
Tom

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posted 08-05-2002 06:46            

quote:

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Originally posted by MikeS:
Craig,
AS I expected, II has already shown my 2004 weeks 26 and 27 as being available for deposit and/or exchange. That's fine, except that I am unable to do anything with these weeks until the dates are confirmed by my home resort, - at least that's what I have been told by your VC. Nobody knows when this will happen. Why is this procedure necessary EVERY year given that (a) I have been the owner of these fixed weeks for many years, (b)weekly T/S calendars have been published years in advance, (c) my ownership in the resort has been known by II for years, (d) the resort does not require M/T to be paid until January of the year in question. Wouldn't it be possible and more efficient to have the dates agreed to between resorts and II well in advance (say at least five years) eliminating this frustrating waiting game ? Or am I missing some other important consideration ?

MikeS

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posted 08-05-2002 06:50            

quote:

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Originally posted by AE:
RE: Although he has answered a few individual personal situations, he is unable to do this in the future. If we keep asking him to do this, we may very well lose his participation on these boards.

Based on the above comment it would appear that someone is needed (both from RCI as well as II) who can address individual issues - perhaps not in a forum such as this but there is a requirement and it should be addressed. I would think that the answers to some of the generic questions can be found on the II site or from talking to VCs - it is the exceptions and personal odd situations which warrant attention. As well, wasn't there a comment just within the past few days on this same thread which noted that there used to be an RCI rep on Prodigy but it wasn't nearly as good because of the 'watered down' answers (unlike those which Craig has been giving).

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posted 08-05-2002 07:04            

quote:

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Originally posted by CraigU:
Not that I'm aware of. Is anyone else experiencing the same?

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Yes, I experienced this problem repeatedly last night. I bellieve it is caused by overload on the database servers during what must be a peak time for II's servers--Sunday night. My guess is that the database search is taking too long and causing the server to time out. Much later in the evening, after around 10pm Pacific time, I was able to search properly.

In addition, I am still having the following problems when searching with a bonus certificate:

1. Unable to search any dates after January 1.
2. Multiple instances of same location in grid.
3. Available locations "disappear" from grid.

I know you said last week that the developers are working on these problems, Craig. I just wanted to confirm that they're still happening.

posted 08-05-2002 09:48            

I've had the same problem many times. My theory is that many times it isn't based on the load of the servers but the number of matches that the search is getting (the search must have a built in timeout which quits not due to loading but due to the length of time to build the response list). Such as: a strong trader searching for all resort availability in Oct or Nov. If there are a lot of resorts available I'll get the "try again in 90 sec" message but it will never complete no matter what time of day or night (e.g. 3:00 am) I try it. (Another programmers experience here-I've must have written code like that once ;-) ).

Of course, you can select individual locations BUT that's not nearly as useful since they are too granular (e.g. hawaii/kauai,
aruba --> no area searches just specific locations)
If this problem isn't corrected , it would be nice to have more
area search categories such as: all hawaii & caribbean & US &Not
asia etc etc.

I like the search all locations since things pop up that might be
good places to try if you have flexibility.

posted 08-05-2002 10:43            

quote:

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Originally posted by billhall:
My theory is that many times it isn't based on the load of the servers but the number of matches that the search is getting (the search must have a built in timeout which quits not due to loading but due to the length of time to build the response list). Such as: a strong trader searching for all resort availability in Oct or Nov. If there are a lot of resorts available I'll get the "try again in 90 sec" message but it will never complete no matter what time of day or night (e.g. 3:00 am) I try it. (Another programmers experience here-I've must have written code like that once ;-) ).

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I bet it's a combination of both factors. The large list of results returned takes a while for the database engine to spit out, and when the server is under load that slows down the time to see results as well. Put them both together and you have a recipe for timeouts.

posted 08-05-2002 14:56            

quote:

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Originally posted by EdB:
I bet it's a combination of both factors. The large list of results returned takes a while for the database engine to spit out, and when the server is under load that slows down the time to see results as well. Put them both together and you have a recipe for timeouts.

I think Craig mentioned they're using RPG. I don't know why, but that makes me shudder...

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posted 08-05-2002 15:14            

quote:

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Originally posted by CraigU:
Not for the internet, Ed.

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posted 08-07-2002 06:18            

I have another Accomodation Certificate question. Reading the details it states that it can't be used for resorts under common ownership/management (paraphrasing). As a Marriott owner does that eliminate all the Marriotts? (I know my home resort is not eligible) If so, could you provide the reasoning? It seems like a lot of the inventory comes from Marriott.

posted 08-07-2002 09:58            

quote:

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Originally posted by EdB:
In addition, I am still having the following problems when searching with a bonus certificate:

1. Unable to search any dates after January 1.
2. Multiple instances of same location in grid.
3. Available locations "disappear" from grid.

I know you said last week that the developers are working on these problems, Craig. I just wanted to confirm that they're still happening.

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Craig, one problem is fixed. I can now search for accommodation certificates within the grid beyond January 1.

However, the other problems remain as severe as before if not more so.

1. I am still encountering the "too many requests" message frequently. I would estimate it occurs more than 33% of the time. It occurs with multiple deposited and shopped weeks, at all times of day or night. Other people have reported this as well.

2. The grid listed for accommodation certificates has some serious bugs in it. The locations list ALWAYS contains multiple rows for the same locations. I can provide details to your developers if they like.

3. The grid for accommodation certificates changes frequently within a single search session. After using it several times, some locations disappear, and others are listed as many as 6 or 7 times. Again, this appears to be a bug in the AC search function and I can provide details to your developers if you need them.

posted 08-08-2002 19:19            

Thanks for all your repsonses to everyones questions.

I just wanted to pass along kudos for a VC who was great. I worked with Jackie on the Marriott desk to reserve a getaway and plan airfare. Not only was she great to work with, she had a great sense of humor and made all the difference in making our conversation productive and enjoyable.

Please pass along to her supervisors, that the clients think she is great.

Thats all.....

posted 08-10-2002 09:54            

1 Year $133.,
3 Year $338.,
5 Year $519..