As a member of ILX Premiere Vacation Club, I previously asked you about using II's online features for shopping and exchanging. I am not able to do this, and you informed me that unless I had a week on deposit with II, I could not use these features.

I am currently in contact with another ILX owner who DOES have a week on deposit with II, but, after 3+ calls to II, was told he cannot use these II online features, deposit or no deposit.

Because ILX bulk-deposits 100% now, does that mean that ILX owners, in addition to having to give up our opportunity to request first with II, must now also give up our online shopping and exchanging privileges?

posted 10-09-2002 14:15            

Our advisers are not trained to handle bulk deposited weeks as your resort is supposed to process your request. The advisers should be able to redeem a week, transferred to your account, once the resort has made the assignment.

quote:

---

Originally posted by JEFF H:
Craig,

You have said in the Past ILX resort owners could exchange online once a week was banked. I have talked to three different II reps and the online Dept and they said this was not a option for ILX owners.

ILX does a 100% bulk Bank now and when you request a week be deposited with II they send us a Certificate with a Number and expiration date on it. I have called II with this number but nothing is ever added to the II account. I must always call II and give them the Certificate number each and everytime I call.
The week never actually gets banked against the account. I have been told by II reps that II is working on improving this.

Currently when a ILX owner logs into II online you don't even get a exchange services option. II has said this is because the weeks are certificates and not actually deposited in the members account. This bothers me as I feel the weeks I request be deposited with II are being treated as bonus weeks and not actual deposits.

Can you please clarify what is actually going on with ILX and Interval deposits? I get different answers from dfferent II reps and have the feeling they are not really sure.

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posted 10-09-2002 14:18            

quote:

---

Originally posted by sfsailors:
Hi Craig,
I am a Worldmark owner. As you know that Cendent owned Trentwest now, I wonder that how long can I still trade with II?

Thanks

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posted 10-09-2002 14:19            

quote:

---

Originally posted by sheila999:
Dear Craig,

As a member of ILX Premiere Vacation Club, I previously asked you about using II's online features for shopping and exchanging. I am not able to do this, and you informed me that unless I had a week on deposit with II, I could not use these features.

I am currently in contact with another ILX owner who DOES have a week on deposit with II, but, after 3+ calls to II, was told he cannot use these II online features, deposit or no deposit.

Because ILX bulk-deposits 100% now, does that mean that ILX owners, in addition to having to give up our opportunity to request first with II, must now also give up our online shopping and exchanging privileges?

Thank you,
Sheila

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posted 10-09-2002 14:35            

quote:
________________________________________________________________
originally posted by Craig U
If it is a comparable trade, and there is availability, it would be confirmed.

quote:
_________________________________________________________________
Originally posted by Betsy K:
Do you mean that a studio would NOT get a 2BR even if it were available in the Marriott-only window? I am VERY new to Interval and Marriott. I just became an II member with the Sunterra switch, and just purchased my first Marriott in July.

_________________________________________________________________Craig Urbine
Vice President
Member Services
Interval International

posted 10-09-2002 17:53            

quote:

---

Originally posted by CraigU:
ILX needs to transfer a week to your membership. They are the only one who can facilitate this transaction. Once this has been done, it will be reflected online like any other deposited week.

Our advisers are not trained to handle bulk deposited weeks as your resort is supposed to process your request. The advisers should be able to redeem a week, transferred to your account, once the resort has made the assignment.

---

Craig,
There is a disconnect somewhere between ILX resorts and II managment.

ILX issues a certificate with a expiration date and says we must give the certificate number to II when we call.

posted 10-10-2002 07:37            

quote:

---

Originally posted by Betsy K:
How do you define 'comparable trade'? Maybe I was not clear with my question. If one has a studio Marriott on deposit for trade, and is trying to get into a Marriott that has ONLY 2BR units, would the studio get the 2BR Marriott in the 21 day window if there was a 2BR unit available? Your phrase 'comparable trade' confused me. I didn't know whether it meant size, location, time of year, color of week etc. As I said, I am really new to I.I.

quote:
________________________________________________________________
originally posted by Craig U
If it is a comparable trade, and there is availability, it would be confirmed.

quote:
_________________________________________________________________
Originally posted by Betsy K:
Do you mean that a studio would NOT get a 2BR even if it were available in the Marriott-only window? I am VERY new to Interval and Marriott. I just became an II member with the Sunterra switch, and just purchased my first Marriott in July.

_________________________________________________________________Craig Urbine
Vice President
Member Services
Interval International

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posted 10-10-2002 07:40            

Are you referring to a deposited week or a bonus week certificate? If you are referring to a "certificate number", 5 or 6 digits versus 7, it cannot be processed online. If it is a bulk deposit, you would receive a 7 digit deposit number which would be reflected on your membership.

quote:

---

Originally posted by JEFF H:
Craig,
There is a disconnect somewhere between ILX resorts and II managment.

ILX issues a certificate with a expiration date and says we must give the certificate number to II when we call.

---

------------------
Craig Urbine
Vice President
Member Services
Interval International

posted 10-10-2002 07:49            

quote:

---

Originally posted by toxicesq:
Hi Craig--
Did my question get overlooked? Back on 10/3/02 I asked you about distinguishing between the two very different types of 1BR units at Harborside. Rather than repeating it hear (it was kind of long), could you please take a look at it back on page 2 of this thread?

Thanks.

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posted 10-10-2002 07:54            

What you describe is differences between the same unit type. The same could be said at many resorts that have different unit configurations. Our system is not designed to differentiate between unit configurations as a resort has the option of changing room assignments. Being as though this is beyond our control, we cannot guarantee the unit configuration ultimately assigned.

quote:

---

Originally posted by toxicesq:
I was wondering if there is any way that II's search system can be programed to distinguish between the two types of "1BR" units at Harborside at Atlantis. As you probably know, the full Harborside 2BR unit can be locked off into two 1 BR units, rather than the more traditional 1BR and a studio. The problem is that one of the halves (the "premium" 1 BR unit)is significantly larger and more deluxe than the other (whirpool tub, larger bathroom, full kitchen, etc). Also, I understand that the smaller 1 BR only has terraces on corner units. Despite the significant differences, both are called 1 BR and treated equally in II's system.

Because I was unwilling to trade my 2BR summer Newport Coast deposit for the smaller, possible unterraced, 1 BR (although I would have happily traded for the larger half), I was told by II that the only way I could be sure that I would not get the smaller unit would be to request the full 2BR because there was no way that they could limit the 1BR search only to the premium side. I'm sure that this contributed to the fact that my search, using a good trader and relatively flexible and broad check-in dates, went unfilled for many months. I know that Harborside is a difficult trade, and there's no guaranty that I would have been successful anyway, but I'm sure that the fact that I was looking for a 2BR at a resort that permits lock-offs further limited the possibilities. If II can distinguish between a 1 BR unit that sleeps 2 privately and one that sleeps 4 privately, which it does in the Directory, and, I assume, on its computer system, why can't a similar distinction be made between the two types of Harborside units?

Thanks.

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posted 10-10-2002 09:27            

quote:

---

Originally posted by CraigU:
Jeff:
Are you referring to a deposited week or a bonus week certificate? If you are referring to a "certificate number", 5 or 6 digits versus 7, it cannot be processed online. If it is a bulk deposit, you would receive a 7 digit deposit number which would be reflected on your membership.

---

Craig,

ILX issued a 7 digit certificate number. The Last II rep I spoke with said he could see that the certificate number was valid and in the database but was not tied directly to the II account. He could search for me with the certificate number but said there was no way I could use it online myself. He even transfered me to the online dept and they confirmed the same thing.

If im following what you have said I suspect ILX did not credit the week to the II account properly. ILX has one person who is the resident expert on Interval week bankings and im trying to contact her. The two ILX reps I have spoke with so far are telling me to just give Interval the certificate number and Interval will then credit the week against the account.

This new ILX bulk banking system with II really stinks from my perspective and is not timeshare owner friendly at all.

posted 10-10-2002 11:46            

quote:

---

Originally posted by JEFF H:
Craig,

ILX issued a 7 digit certificate number. The Last II rep I spoke with said he could see that the certificate number was valid and in the database but was not tied directly to the II account. He could search for me with the certificate number but said there was no way I could use it online myself. He even transfered me to the online dept and they confirmed the same thing.

If im following what you have said I suspect ILX did not credit the week to the II account properly. ILX has one person who is the resident expert on Interval week bankings and im trying to contact her. The two ILX reps I have spoke with so far are telling me to just give Interval the certificate number and Interval will then credit the week against the account.

This new ILX bulk banking system with II really stinks from my perspective and is not timeshare owner friendly at all.

---

posted 10-10-2002 15:47            

quote:

---

Originally posted by CraigU:
Bulk deposits usually work quite well. I'm still not convinced you have a bulk deposit number. Is the first digit a 6 or 7?

---

Craig,

The first digit of the certificate number is a 1 and has a total of 7 digits.

posted 10-10-2002 16:03            

quote:

---

Originally posted by JEFF H:
Craig,

The first digit of the certificate number is a 1 and has a total of 7 digits.

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posted 10-10-2002 17:20            

quote:

---

Originally posted by CraigU:
That is not a bulk deposit.

---

Craig:

What is it then?

This is suppose to be the 2001 usage week at the Los abrigados resort in Sedona,AZ that was deposited with Interval thru the ILX vacation Club.

posted 10-11-2002 03:30            

quote:

---

Originally posted by JEFF H:
Craig:

What is it then?

This is suppose to be the 2001 usage week at the Los abrigados resort in Sedona,AZ that was deposited with Interval thru the ILX vacation Club.

---

posted 10-11-2002 04:56            

I believe this question has been probably answered before but I can't find it.

We are in the process of finalizing the purchase of a timeshare unit associated with II.

The seller has agreed to transfer an unused week to us. However, we are currently not members of II. Can we begin our membership with any unused membership time left on the seller's II account if they plan to close their's out? If so, what are the steps involved in making this dual transfer?

posted 10-11-2002 15:25            

quote:

---

Originally posted by CraigU:
It is a bonus week certificate that may have been issued to them for weeks made available to our system. Certificate redemption is available online when the certificate was issued under your membership number. In this case, you will need to redeem the certificate through the call center.

---

Craig,
Thanks for the details on this.
Its been a big help trying to put the pieces together on this ownership. ILX is not being straight forward and it looks now like they issued a bonus week certificate instead of a actual deposit.

Let me make sure I understand this correctly, I real deposit certificate would be a 7 diget number starting with a 7 ?

posted 10-11-2002 16:42            

quote:

---

Originally posted by JEFF H:
Craig,
Thanks for the details on this.
Its been a big help trying to put the pieces together on this ownership. ILX is not being straight forward and it looks now like they issued a bonus week certificate instead of a actual deposit.

Let me make sure I understand this correctly, I real deposit certificate would be a 7 diget number starting with a 7 ?

---

posted 10-11-2002 16:43            

quote:

---

Originally posted by CraigU:
Still waiting, Ed. When I inquired after your post, they responded it had already been fixed. I advised them you stated it wasn't.

Hopefully, I'll have an answer soon.

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posted 10-11-2002 16:48            

quote:

---

Originally posted by abelee:
Hi! Craig;

I believe this question has been probably answered before but I can't find it.

We are in the process of finalizing the purchase of a timeshare unit associated with II.

The seller has agreed to transfer an unused week to us. However, we are currently not members of II. Can we begin our membership with any unused membership time left on the seller's II account if they plan to close their's out? If so, what are the steps involved in making this dual transfer?

If this can't be done, once we establish a new membership, how do we have just the spacebanked week switched to us?

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posted 10-12-2002 12:27            

"The seller can transfer their membership to you with any unused deposited weeks. Once the sale is complete, call 800-843-8843 and request the transfer. You will be required to extend your membership , by one year, to complete the transfer. You will retain whatever time they had left. "

posted 10-13-2002 07:58         

I like the new user interface on the II website.

Your staff did good.

Now if I could just get that MKO trade... LOL