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Author Topic:   Interval International--Ask Craig
taipan

TUG Member

Posts: 99
From: Chandler, AZ Owner: Sands of Kahana
Registered: AUG 2001

posted 06-30-2002 11:06     Click Here to See the Profile for taipan   Click Here to Email taipan     
Craig,

I make the following suggestion in all seriousness and I am not "fishing" to find out about trading power:

When making my reservation for my 2BR Maui floating week AND intending to deposit it with II for an exchange, what would be the harm in knowing what weeks II needs to fill its outstanding requests?

I would think that would be a win-win situation for both II and myself. I deposit a high demand week and you get the chance to delight a customer!

I know one possible answer is that it doesn't matter because there are always outstanding requests no matter when a 2BR Maui week is deposited. However, I would think if you had 50 requests for WW15 vs. 3 requests for WW30 (hypothetically speaking), that II would really want more WW15 deposits. Am I flawed in my logic? What do you think of my suggestion?

Regardless of your answer, thanks for participating in this forum!

------------------
George


CraigU

TUG Member

Posts: 2331
From: Miami, Florida USA
Registered: JUN 2002

posted 06-30-2002 11:09     Click Here to See the Profile for CraigU   Click Here to Email CraigU     
Marriott has an internal trading priority within the Marriott family of resorts.

quote:
Originally posted by Carol C:
Craig...I was gone for three weeks and just now finished reading all the "Ask Craig" threads. I apologize if I didn't see any discussion of the following...but I'd appreciate a quick answer:

Does II give an internal trading priority within the same resort? Example: I own two Marriott Streamside at Vail weeks, so if I'd like to visit my resort during another week/season, after I deposit the week I actually own and enter an ongoing search for another week, do I get any kind of preference because I own week(s) at the same resort I'm requesting? Thanks in advance!


------------------
Craig Urbine
Vice President
Member Services
Interval International


CraigU

TUG Member

Posts: 2331
From: Miami, Florida USA
Registered: JUN 2002

posted 06-30-2002 11:12     Click Here to See the Profile for CraigU   Click Here to Email CraigU     
We are constantly striving to find ways to enhance our members ability to make educated decisions. It is a great suggestion. However, we will not be able to do as you suggest.

quote:
Originally posted by taipan:
Craig,

I make the following suggestion in all seriousness and I am not "fishing" to find out about trading power:

When making my reservation for my 2BR Maui floating week AND intending to deposit it with II for an exchange, what would be the harm in knowing what weeks II needs to fill its outstanding requests?

I would think that would be a win-win situation for both II and myself. I deposit a high demand week and you get the chance to delight a customer!

I know one possible answer is that it doesn't matter because there are always outstanding requests no matter when a 2BR Maui week is deposited. However, I would think if you had 50 requests for WW15 vs. 3 requests for WW30 (hypothetically speaking), that II would really want more WW15 deposits. Am I flawed in my logic? What do you think of my suggestion?

Regardless of your answer, thanks for participating in this forum!


------------------
Craig Urbine
Vice President
Member Services
Interval International


Frank

TUG Member

Posts: 493
From: Houston
Registered: DEC 2000

posted 06-30-2002 12:04     Click Here to See the Profile for Frank   Click Here to Email Frank     
Hi Craig and thanks for being here.
Would II ever consider allowing members to trade two weeks for one?
I don't know how you rank resorts, but let's suppose I owned a couple of good 4s and wanted to trade for a great 5. One 4 on its own might never pull it, but if I were willing to give up both 4s for the one 5 and pay two transaction fees, then II would make me happy, two other people happy, and make their money.
I'm not talking about stringing a bunch of 2s along to equal a 5, I'm talking about solid, strong resorts that just don't have the power with one week to pull a Marriott Summer Maui, but might have the power with two weeks.

Frank

CraigU

TUG Member

Posts: 2331
From: Miami, Florida USA
Registered: JUN 2002

posted 07-01-2002 05:33     Click Here to See the Profile for CraigU   Click Here to Email CraigU     
I don't remember when, or if, we have ever discussed your suggestion. However, I can think of many issues that would prevent it from happening. I'll bring it up in one of our strategy meetings but I don't think it will be feasible.

quote:
Originally posted by Frank:
Hi Craig and thanks for being here.
Would II ever consider allowing members to trade two weeks for one?
I don't know how you rank resorts, but let's suppose I owned a couple of good 4s and wanted to trade for a great 5. One 4 on its own might never pull it, but if I were willing to give up both 4s for the one 5 and pay two transaction fees, then II would make me happy, two other people happy, and make their money.
I'm not talking about stringing a bunch of 2s along to equal a 5, I'm talking about solid, strong resorts that just don't have the power with one week to pull a Marriott Summer Maui, but might have the power with two weeks.

Frank


------------------
Craig Urbine
Vice President
Member Services
Interval International

[This message has been edited by CraigU (edited 07-01-2002).]

sdubach

TUG Member

Posts: 143
From: Morrison, CO USA
Registered: MAR 2002

posted 07-01-2002 11:23     Click Here to See the Profile for sdubach   Click Here to Email sdubach     
Craig Help!

I just closed on a 3-bed Marriott Ocean Pointe villa. I locked off 2003, 2-bed 5/17 checkin, guest 5/24 checkin (Memorial Day week).

I can see 44 destinations available for 8/4/02 travel with my 1-bed Vail Streamside fixed week 34. I can only see 15 destinations available with either my 5/17 or 5/24 Ocean Pointe.

What am I doing wrong? I can't imagine that Vail Birch trades better than OP.

Thanks,
Shawn


CraigU

TUG Member

Posts: 2331
From: Miami, Florida USA
Registered: JUN 2002

posted 07-01-2002 16:31     Click Here to See the Profile for CraigU   Click Here to Email CraigU     
There are many aspects of comparable exchange, including quality or supply versus demand, which will affect search results. Different weeks WILL show different results.

quote:
Originally posted by sdubach:
Craig Help!

I just closed on a 3-bed Marriott Ocean Pointe villa. I locked off 2003, 2-bed 5/17 checkin, guest 5/24 checkin (Memorial Day week).

I can see 44 destinations available for 8/4/02 travel with my 1-bed Vail Streamside fixed week 34. I can only see 15 destinations available with either my 5/17 or 5/24 Ocean Pointe.

What am I doing wrong? I can't imagine that Vail Birch trades better than OP.

Thanks,
Shawn


------------------
Craig Urbine
Vice President
Member Services
Interval International


aliikai2

TUG Member

Posts: 1542
From: Bellingham WA
Registered: AUG 2001

posted 07-02-2002 07:16     Click Here to See the Profile for aliikai2   Click Here to Email aliikai2     
Hi Craig, we are looking at purchasing a week from a current II member, my questions are: can we assume their existing account and their spacebanked weeks, and if so how does this process work? We are not II members at this time and only have one resort that is dual affiliated that we seldom trade. Thanks in advance, Greg

------------------
"GOOD RCI, GOOD RCI, GOOD RCI, NOW DON'T YOU FEEL BETTER?


cindir4

TUG Member

Posts: 1777
From: Bismarck,N.D TownCenter at Jackson Hole, week 25, Marriott Harbour Pointe, week 27
Registered: JUN 2001

posted 07-02-2002 14:01     Click Here to See the Profile for cindir4   Click Here to Email cindir4     
Craig,
I was wondering why the Wyoming timeshares (Jackson Hole) don't get pictures and descriptions in either the catalog or the website?

------------------
Cindi


EdB

TUG Member

Posts: 7145
From: Arizona
Registered: DEC 2000

posted 07-02-2002 14:41     Click Here to See the Profile for EdB   Click Here to Email EdB     
Resurrecting a question from about three weeks ago, Craig. You said that the list in question was being reworked and you wouldn't be able to share it until later. Is it ready yet? Here's my original question:

On their Web site, the Franz Klammer Lodge in Telluride claims, "Franz Klammer Lodge members have a special agreement with Interval International, allowing them to enjoy the ultimate Interval International Five Star Resorts at beach, golf, city center and ski destinations around the world. In keeping with the Franz Klammer Lodge's high standards in the areas of quality, exclusivity and service, exchange activities are coordinated through the Lodge's Member Services Department. The Interval International resort network includes over 200 Five Star Resorts, and an exceptional 40 resorts, which deliver a comparable vacation experience to the Franz Klammer Lodge."

Is this true? I managed to exchange into FKL this September, and one of your VCs confirmed that the Four Seasons was definitely in the elite 40, but would not tell me what other resorts are on this list. Can you share which 40 resorts are on this "exceptional" list?


Dean

TUG Member

Posts: 2683
From: Disney's Old Key West, Marriott's Grande Ocean, Marriott's Harbour Pt. and La Cabana, Aruba
Registered: DEC 2000

posted 07-02-2002 17:03     Click Here to See the Profile for Dean   Click Here to Email Dean     
quote:
Originally posted by EdB:
The Interval International resort network includes over 200 Five Star Resorts, and an exceptional 40 resorts, which deliver a comparable vacation experience to the Franz Klammer Lodge."

Is this true? I managed to exchange into FKL this September, and one of your VCs confirmed that the Four Seasons was definitely in the elite 40, but would not tell me what other resorts are on this list. Can you share which 40 resorts are on this "exceptional" list?


My guess is we can come up with the list on our own. Wouldn't it be fun to do it ourselvs then compare. Lets see, FKL, Four Seasons, top Marriott's, DVC resorts, Royals, St. James, Atlantis, Canada Intrawests, several Hyatts, Westing Kaanapali. That should be most of them. I doubt there will be any real surprises.

------------------
Dean
My Timeshare Page


EdB

TUG Member

Posts: 7145
From: Arizona
Registered: DEC 2000

posted 07-02-2002 18:02     Click Here to See the Profile for EdB   Click Here to Email EdB     
quote:
Originally posted by Dean:
My guess is we can come up with the list on our own. Wouldn't it be fun to do it ourselvs then compare. Lets see, FKL, Four Seasons, top Marriott's, DVC resorts, Royals, St. James, Atlantis, Canada Intrawests, several Hyatts, Westing Kaanapali. That should be most of them. I doubt there will be any real surprises.

That's a pretty impressive list! Westin St John, of course. Hanalei Bay Resort might squeak in. Polo Towers Villas? Anything in Key West? Ocho Cascadas?

[This message has been edited by EdB (edited 07-02-2002).]

CraigU

TUG Member

Posts: 2331
From: Miami, Florida USA
Registered: JUN 2002

posted 07-02-2002 18:34     Click Here to See the Profile for CraigU   Click Here to Email CraigU     
The membership and any unredeemed deposits may be transferred to the new owner. You are required to extend the membership by one year at the time of transfer.

quote:
Originally posted by aliikai2:
Hi Craig, we are looking at purchasing a week from a current II member, my questions are: can we assume their existing account and their spacebanked weeks, and if so how does this process work? We are not II members at this time and only have one resort that is dual affiliated that we seldom trade. Thanks in advance, Greg


------------------
Craig Urbine
Vice President
Member Services
Interval International


CraigU

TUG Member

Posts: 2331
From: Miami, Florida USA
Registered: JUN 2002

posted 07-02-2002 18:39     Click Here to See the Profile for CraigU   Click Here to Email CraigU     
The most likely reason is there are not enough members at the resort to justify a listing.

quote:
Originally posted by cindir4:
Craig,
I was wondering why the Wyoming timeshares (Jackson Hole) don't get pictures and descriptions in either the catalog or the website?


------------------
Craig Urbine
Vice President
Member Services
Interval International


CraigU

TUG Member

Posts: 2331
From: Miami, Florida USA
Registered: JUN 2002

posted 07-02-2002 18:41     Click Here to See the Profile for CraigU   Click Here to Email CraigU     
This has not been finalized. A proposed list has been provided to Franz Klammer. They are going to decide whether to accept and publish the list or not have one at all.

quote:
Originally posted by EdB:
Resurrecting a question from about three weeks ago, Craig. You said that the list in question was being reworked and you wouldn't be able to share it until later. Is it ready yet? Here's my original question:

On their Web site, the Franz Klammer Lodge in Telluride claims, "Franz Klammer Lodge members have a special agreement with Interval International, allowing them to enjoy the ultimate Interval International Five Star Resorts at beach, golf, city center and ski destinations around the world. In keeping with the Franz Klammer Lodge's high standards in the areas of quality, exclusivity and service, exchange activities are coordinated through the Lodge's Member Services Department. The Interval International resort network includes over 200 Five Star Resorts, and an exceptional 40 resorts, which deliver a comparable vacation experience to the Franz Klammer Lodge."

Is this true? I managed to exchange into FKL this September, and one of your VCs confirmed that the Four Seasons was definitely in the elite 40, but would not tell me what other resorts are on this list. Can you share which 40 resorts are on this "exceptional" list?


------------------
Craig Urbine
Vice President
Member Services
Interval International


MikeS

TUG Member

Posts: 2182
From: Ont., Cda
Registered: DEC 2000

posted 07-02-2002 19:41     Click Here to See the Profile for MikeS     
quote:
Originally posted by EdB:
That's a pretty impressive list! Westin St John, of course. Hanalei Bay Resort might squeak in. Polo Towers Villas? Anything in Key West? Ocho Cascadas?

[This message has been edited by EdB (edited 07-02-2002).]


Certainly Hyatt Sunset Harbor (HSH) and Hyatt Beach House (HYB). No, not Polo Towers, not even close ! Not so sure about Ochos Cascadas (OCC). How about Aquarius Vac. Club at Dorado del Mar (AQV), the Sea Aquarium (RCU) and Grand Caymanian (GCY)?
Would any European resorts qualify, other than two Marriotts ?

MikeS



JeffW

TUG Member

Posts: 1564
From: Philadelphia
Registered: DEC 2000

posted 07-02-2002 19:42     Click Here to See the Profile for JeffW   Click Here to Email JeffW     
quote:
Originally posted by CraigU:
The most likely reason is there are not enough members at the resort to justify a listing.


This seems a little lame. Your motto is "Interval International - The Quality Vacation Exchange Network", but you can't provide a description, picture, sometimes even basic information (address, etc.) for a resort I'm considering trading into? Most often for me it seems to be that getaways are the ones that have no information. Do people spend $500 or more for a getaway of a resort they have no information for?
It's not like II has 7000 different resort locations. You'd think a basic requirement of being 'listed' on II is that they provide at least some basic information on the resort which can at a minimum be accessible from the website.

Jeff

EdB

TUG Member

Posts: 7145
From: Arizona
Registered: DEC 2000

posted 07-02-2002 19:59     Click Here to See the Profile for EdB   Click Here to Email EdB     
quote:
Originally posted by MikeS:
No, not Polo Towers, not even close ! Not so sure about Ochos Cascadas (OCC). How about Aquarius Vac. Club at Dorado del Mar (AQV), the Sea Aquarium (RCU) and Grand Caymanian (GCY)?
Would any European resorts qualify, other than two Marriotts ?

I hear good things about the Polo Towers Villas, which are not the same as the plain-ol' Polo Towers. They're in the same group as Franz Klammer Lodge, so maybe...

Haven't heard of the others you mentioned. Definitely have to check out.

As for Europe, I don't think II has any non-Marrott resorts worthy of the elite list!

[This message has been edited by EdB (edited 07-03-2002).]

CraigU

TUG Member

Posts: 2331
From: Miami, Florida USA
Registered: JUN 2002

posted 07-03-2002 05:14     Click Here to See the Profile for CraigU   Click Here to Email CraigU     
The post my quote references made mention of Jackson Hole not getaway destinations. Your response is somewhat inappropriate. In any case, if you are referencing weeks we purchase to resell as getways, these resorts are not affiliated in all cases. If they are not affiliated, they are not featured. We do have quality standards and getaways are priced based on supply/demand, unit size and quality. We would not offer weeks that were not comparable to your home resort week (expectations).

quote:
Originally posted by JeffW:
This seems a little lame. Your motto is "Interval International - The Quality Vacation Exchange Network", but you can't provide a description, picture, sometimes even basic information (address, etc.) for a resort I'm considering trading into? Most often for me it seems to be that getaways are the ones that have no information. Do people spend $500 or more for a getaway of a resort they have no information for?
It's not like II has 7000 different resort locations. You'd think a basic requirement of being 'listed' on II is that they provide at least some basic information on the resort which can at a minimum be accessible from the website.

Jeff


------------------
Craig Urbine
Vice President
Member Services
Interval International

[This message has been edited by CraigU (edited 07-03-2002).]

[This message has been edited by CraigU (edited 07-03-2002).]

MikeS

TUG Member

Posts: 2182
From: Ont., Cda
Registered: DEC 2000

posted 07-03-2002 07:41     Click Here to See the Profile for MikeS     
quote:
Originally posted by EdB:

I don't think II has any non-Marrott resorts worthy of the elite list!

Suggest you read Dean's original post again. He correctly named quite a few others than Marriott's. And, as he suggested, and I agree, only some Marriott's listed with II are worthy of the elite list !

MikeS


EdB

TUG Member

Posts: 7145
From: Arizona
Registered: DEC 2000

posted 07-03-2002 07:49     Click Here to See the Profile for EdB   Click Here to Email EdB     
quote:
Originally posted by MikeS:
Suggest you read Dean's original post again. He correctly named quite a few others than Marriott's. And, as he suggested, and I agree, only some Marriott's listed with II are worthy of the elite list !

MikeS


I meant in Europe. Sorry that wasn't clear. I agree that there are many II resorts that are equal to or superior in quality to Marriotts (I own one, in fact). All the non-Marriotts listed are in North America or the Caribbean.

Kal

TUG Member

Posts: 2138
From: Seattle, WA
Registered: DEC 2000

posted 07-03-2002 08:22     Click Here to See the Profile for Kal   Click Here to Email Kal     
Dean - Your comment about "several Hyatts" is interesting. I would wonder which Hyatt resorts you would exclude? The developer sales prices for Hyatt Beaver Creek, Breckenridge, and Carmel can easily be in the $50K-$80K range and even much higher. Since they are getting those prices, this is very indicative of the quality.

Of course it may be a moot issue since it is very difficult and rare to get a good week at any Hyatt thru Interval. These are very tightly held properties.


Frank

TUG Member

Posts: 493
From: Houston
Registered: DEC 2000

posted 07-03-2002 08:25     Click Here to See the Profile for Frank   Click Here to Email Frank     
Craig,
There was a thread on here not long ago about purchasing Medical Insurance for a trip to a foreign country. I looked into it and prices were about $40. I think II should consider selling such insurance.
Just an idea for another way you can pull ahead of the competition.
Frank


MikeS

TUG Member

Posts: 2182
From: Ont., Cda
Registered: DEC 2000

posted 07-03-2002 12:00     Click Here to See the Profile for MikeS     
Craig,

I have little doubt that II is monitoring any enhancements in RCI Passport Club Membership. It now includes 50% off the Bonus Vacation price of a second unit, half-price Guest Certificates, and more. One can join for the introductory rate of US$69.95/ year, plus a FREE companion air ticket. Several years ago I have decided to get the II Preferred membership mainly because of the discounted cost of your Getaways. But RCI's Passport Club offers are attracting more and more attention. Can I expect II to offer similar, if not identical, enhanced benefits to remain "preferred" in the near future ?

MikeS

[This message has been edited by MikeS (edited 07-03-2002).]

CraigU

TUG Member

Posts: 2331
From: Miami, Florida USA
Registered: JUN 2002

posted 07-03-2002 12:58     Click Here to See the Profile for CraigU   Click Here to Email CraigU     
Please read the following post. This was entered in error.

quote:
Originally posted by MikeS:
Craig,

I have little doubt that II is monitoring any enhancements in RCI Passport Club Membership. It now includes 50% off the Bonus Vacation price of a second unit, half-price Guest Certificates, and more. One can join for the introductory rate of US$69.95/ year, plus a FREE companion air ticket. Several years ago I have decided to get the II Preferred membership mainly because of the discounted cost of your Getaways. But RCI's Passport Club offers are attracting more and more attention. Can I expect II to offer similar, if not identical, enhanced benefits to remain "preferred" in the near future ?

MikeS

[This message has been edited by MikeS (edited 07-03-2002).]


------------------
Craig Urbine
Vice President
Member Services
Interval International

[This message has been edited by CraigU (edited 07-03-2002).]

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