posted 07-15-2002 07:19            

quote:

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Originally posted by suzanne:
Hi Craig,
Follow-up to Directory question. Isn't putting out two directories a waste of time & money? After all you know when you purchase a timeshare week whether the resort is a 5 star or gold crown, rid, etc. With both II and RCI inline, BBS Boards like TUG along with sites like eBay, your 5 star resort directory is very easy to obtain by non 5 star owners. With everything the timeshare purchaser might have questions about regarding the timeshare industry as well as a particular resort & area they are interested in trading to available online I can't see the reasoning behind having two different books.
Suzanne

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posted 07-15-2002 07:20            

quote:

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Originally posted by Tony2:
Hi Craig,
It is my understanding that the purchase of Interval International by USA Interactive also included the 11% stake owned by Marriott.

Since Marriott will no longer own part of II, do you foresee any possible changes in Marriott trade power or resort ratings down the road?

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posted 07-15-2002 07:23            

The online system would recognize who is allowed to view what inventory.

quote:

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Originally posted by jfitz:
Craig:
You have probably seen the running thread on how a Pelican is treated by II on a Royal trade. As a Pelican owner I would appreciate your clearing up a couple of questions I, and apparently a lot of other owners, have.

One: What exactly, if anything, is the "trade preference" that II gives to a Pelican owner who is looking to trade to one of the Mexican Royals?

Two: If there is a "trade preference", is the online sytem programmed to see it or do we need to call a special VC to get the "trade preference"?

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posted 07-15-2002 07:27            

quote:

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Originally posted by Radman:
Craig;
I agree with HOC (see comments above) that there is a glitch with the shop function. I am shopping a Jul 2003 week, which means I should be able to shop out to July 2005. Yet, I can't go beyond July 2004, which is two years from now, but not two years from date of check-in for deposited week.

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posted 07-15-2002 07:55            

As far as your resort is concerned, I am not familiar with the particulars. The best bet would be to phone one of our vacation advisers for assistance. I can tell you that a resort can have different designations by phase or unit type.

quote:

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Originally posted by cz:
CraigU, I have several questions. We joined II last year and only had our Lake Forest Resort and Club listed with II. We finally got our Quarter House and Polo Towers ownership papers but given the $39 per resort mid year listing charge we will wait untill our renewal is due this July 19, 2002 to add them to our II listings at no charge. Does this mean with both of them being 5 star I would be getting a 5 star catalog along with a regular catalog, or would they all be listed in the 5 Star catalog? We had not done any trades with II as of yet, as most of trading weeks power come from our Christmas Mountain in the Wisconsin Dells which II just affiliated with at the beginning of this year. Here are the most important questions I have to ask about a type of ownership you may not have run into. They were only sold at two resorts for a few years. I have four Deeded Christmas Mountain UDI's ownerships. Off of just ONE our of my UDI Cottage ownerships we got 22 Bluegreen weeks in 18 months of use. We have 2 Cottage UDI's(RCI # 1115) and 2 Timbers UDI's(RCI # 3662) We now have 12 confimed trades at RCI. In my NON 5 star II catalog it shows Christmas Mountain as XMA. Will there another Christmas Mountain listing in the 5 star for the higher ranked (RCI RID) Christmas Mountain Timbers UDI verses the (RCI standard) UDI Cottages? What would be the Timbers II rating? The most important question I have to ask of you is, are all of the 7-9 differant types of units, and weeks differant types of ownerships or useage being points, fixed or floating weeks, can all of these types be traded with II? Or are they restricted to certain types of units, ownerships, useage etc? Also can we trade back into Christmas Mountain with a Christmas Mountain week and have priority like we do with RCI? I am sure that many of the TUG member Bluegreen owners will be interested in your reply posting on this subject about any restrictions in regard to trades with II, and if they can trade with II. I had several differant explainations, with the last two being that all of Christmas Mountain could be traded with II, but I just wanted to confirm this with you. With so many floating weeks available to us from Bluegreen I am sure you can understand why I hope our 4 ownership type weeks can be banked with II. I would like to include them on my list of resorts when we renew our II membership on July, 19,2002 and save 4 times $39 for another savings of $156. If so, I am sure we will be doing quite a few trades in the future with II. I feel II offers several important advantages over RCI in several area's, and we are looking foward to partake of them with all of our many Christmas Mountain weeks available to us thought Bluegreen. Thank you in advance for your time and efforts in responding to my posting. PS is Los Tules (RCI # 5121) in Puerto Vallarta dually afillated with II? I did not see it in our NON 5 Star catalog. Respectfully, Bruce.

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posted 07-15-2002 08:08            

quote:

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Originally posted by suzanne:
Hi Craig,
Need your help. My friend Barb & I purchased units #301A & 401A weeks 20 & 21 at the Hotel De Leau Vive in New Orleans. Your II Directory show its as #HLE. Both units are 3 bedroom lockoffs with 2 baths. As we are planning to join II as soon as the paperwork is done. Barb called and spoke with one of your Staff. She wanted to know about banking the unit with II and some other advance questions per your earlier advice. The person at II told her that II would not take the lockoff portion that they would only take the 2 bedroom portion or they would take it as a 3 bedroom. But in no way would they take the 1 bedroom lockoff portion. Can you please tell us why II won't take the lockoff. The staff person did not give Barb any reason just that II would not take it. I realize that if the lockoff has no kitchen facilities it would be considered a hotel unit instead of a studio or a one bedroom, but I don't understand why II would not take it. Your help in this would be greatly appreciated.

Suzanne

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posted 07-16-2002 07:49            

quote:

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Originally posted by cz:
CraigU, we added more 6 ownerships to our II membership account late this afternoon. I have to complicment Eve at ext 8050 for the professional friendly way she handled the complication process. There was one Bluegreen that she could not find but was willing to call David White at Bluegreen Corperate tomarrow to verify. Hats off to a real customer service person. I told her that I was going to post this to you about her. Bruce

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posted 07-16-2002 09:51         

I didn't see that you got your question answered about why your resort isn't listed in the "picture" section. Both II and RCI state that if the resort has "limited availability" (usually due to the fact that most owners USE their units rather than trade them-- or the resort is small - or being dual affiliated, there is less availability with either II or RCI), it is not worth it to put in a picture. (pictures cost $$) The problem II & RCI have is that with a picture and description, they will get far more requests to trade into those units than they could ever fulfill. That leads to unhappy traders who cannot get into the units they requested. Two of our resorts are listed in the back-of-the-book.
Unfortunately, most of the general public feels that if they are listed in the back without a picture, there must be something wrong with them. But on the flip side, having both stayed and owned at these back-of-the book resorts makes me always request them in a search, because we tend to prefer these smaller friendly closely-owned resorts, and don't need all the hoopla and hotel feel that comes with the big chains.
What I feel would be a fair solution to all involved is to list the resorts on the website. That way, folks who are willing to do a little more research on their own can find if the resort has the amenities they need. As it is, I presently have to log into RCI to access their descriptions of resorts I may want to trade into with II (if the resorts are dual affiliated). Or I have to call a vacation counsellor to ask. It's not smart to send customers to your competitor to find out about a product they want to buy, but that's what I have to do now with RCI & II.
The good news is that I have had both II & RCI call me with "suggestions" of trades that I may be interested in. That leads me to hope that if I missed a "back-of-the-book" resort that might meet my desires, and it becomes available, it may be offered to me if I put in an ongoing search. Unfortunately, each time we were traveling and missed their 24 hour hold calls.
As long as your resort gets positive comment cards from exchangers, whether or not it has a picture should not affect your trading power.

posted 07-17-2002 14:40            

quote:

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Originally posted by nazclk:
Craig I have a question. I went to the II website and
could not find anything about joining ie fees and how
to go about it. Just thought it might be a good thing
to have on the site. Calling just takes wayyyyyyyyy
to long.

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posted 07-18-2002 05:44            

quote:

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Originally posted by CraigU:
We use the day the vacation request is placed as the lead time to your occupancy dates.
quote:

Originally posted by JEFF H:
If someone is using Request first wouldn't they still be penalized in
trade power for not depositing the week?

Im thinking about the new factor of how far inadvance you deposit
your week would come into play in this situation?

JEFF

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posted 07-18-2002 11:33            

quote:

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Originally posted by Judy:
[QUOTE]Originally posted by CraigU:
[b]We use the day the vacation request is placed as the lead time to your occupancy dates.
quote:

Originally posted by JEFF H:
If someone is using Request first wouldn't they still be penalized in
trade power for not depositing the week?

Im thinking about the new factor of how far inadvance you deposit
your week would come into play in this situation?

JEFF

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[/B][/QUOTE]

posted 07-19-2002 11:50         

I realize you do not answer specific/personal concerns, but just in case someone else has encountered this.

What is the procedure for cancelling a Preferred membership? Or, even the Basic membership?

Since March/April 2002, the following has occurred:

1. 2 emails to customer service (response: call XXXXX, and return Preferred membership packet)
-- Preferred packet was refused when delivered to my home
2. I called XXXX, (response: a "charge-back" to Amex will be done)
3. 2 mos. later, I called XXXX, again (response: "charge-back will be done)
4. 1 mo. later (July 16Jul), I called XXXX, again (response: counselor and supervisor could not understand why it was taking so long to cancel Preferred membership. They checked with billing; told by billing that Preferred packet was returned. AGAIN, I was told "charge-back" to AMEX will be done, NLT than 2 cycles)

It seems this could continue until the membership year is up.

posted 07-19-2002 12:05            

quote:

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Originally posted by dolores:
CraigU,

I realize you do not answer specific/personal concerns, but just in case someone else has encountered this.

What is the procedure for cancelling a Preferred membership? Or, even the Basic membership?

Since March/April 2002, the following has occurred:

1. 2 emails to customer service (response: call XXXXX, and return Preferred membership packet)
-- Preferred packet was refused when delivered to my home
2. I called XXXX, (response: a "charge-back" to Amex will be done)
3. 2 mos. later, I called XXXX, again (response: "charge-back will be done)
4. 1 mo. later (July 16Jul), I called XXXX, again (response: counselor and supervisor could not understand why it was taking so long to cancel Preferred membership. They checked with billing; told by billing that Preferred packet was returned. AGAIN, I was told "charge-back" to AMEX will be done, NLT than 2 cycles)

It seems this could continue until the membership year is up.

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posted 07-19-2002 14:35            

quote:

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Originally posted by mjkaplan:
Craig,

I just bought at the Welk resort in San Diego, CA and cannot decide whether to join II or RCI. Anything you can add as to advantages of II over RCI. Bottom line, why should I choose II.
Thanks, Mike

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posted 07-19-2002 17:28            

quote:

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Originally posted by mjkaplan:

I just bought at the Welk resort in San Diego, CA and cannot decide whether to join II or RCI. Anything you can add as to advantages of II over RCI. Bottom line, why should I choose II.
Thanks, Mike[/B]

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I have resorts in each company. RCI has been good to me if I plan far in advance like 18 months. II seems to quality control which benfits my Marriotts and probably your resort. The two companies do seem different.

What I am most impressed with, is we have an II exec. answering questions on TUG. Customer service is very important to me. So the bulk of my weeks this year are going to II.

posted 07-20-2002 04:57         

quote:

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Originally posted by CraigU:
I do not know enough about RCI to make comparisons.

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posted 07-20-2002 05:31            

As far as the online system is concerned, you should be able to "sign up" for the online system. The password for access is something you choose in the enrollment process. Once you are logged into the online system, there is a tremendous amount of information, including our terms and conditions, which can be accessed through the members only section.

quote:

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Originally posted by pedro47:
Craig: We are Club Sunterra members. What can we read to learn how to use II Exchange system? We do not have an II password or any written literature from Sunterra or II at this time.

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posted 07-20-2002 16:34            

quote:

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Originally posted by pedro47:
The web site is asking for a membership number which we do not have at this time. We are looking forward to our membership in II. Thanks for answering our question !

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