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Author
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Topic: Interval International--Ask Craig
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tatmtr7
TUG MemberPosts: 71
From: Il
Registered: DEC 2000
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posted 07-10-2002 05:58
 
Thanks Craig for your promp response. Would it be inconvenient if I were to speak with someone in your department rather than send a letter? I will gladly explain why I that would be easier for me when I speak with them. Thankyou again. Please email me privately thru my profile sigtnature.
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CraigU
TUG MemberPosts: 2331
From: Miami, Florida USA
Registered: JUN 2002
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posted 07-10-2002 14:00
Call and ask to speak with an adviser in customer relations. quote:
Originally posted by tatmtr7:
Thanks Craig for your promp response. Would it be inconvenient if I were to speak with someone in your department rather than send a letter? I will gladly explain why I that would be easier for me when I speak with them. Thankyou again. Please email me privately thru my profile sigtnature.
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Craig Urbine
Vice President
Member Services
Interval International
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kazoo
unregistered
TUG MemberPosts: 2331
From: Miami, Florida USA
Registered: JUN 2002
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posted 07-11-2002 19:35
Hi CraigIn participating in the II trade test this evening, I realized that I cannot "shop" with units reserved for 2003. The entry screen has a fixed date that is set for 2002. Are there any plans to allow us to shop with units that are reserved 1 year or more away. Evelyn
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CraigU
TUG MemberPosts: 2331
From: Miami, Florida USA
Registered: JUN 2002
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posted 07-12-2002 05:06
Your resort makes the decision of whether they want to allow you to trade 12, 18 or 24 months in advance. quote:
Originally posted by kazoo:
Hi CraigIn participating in the II trade test this evening, I realized that I cannot "shop" with units reserved for 2003. The entry screen has a fixed date that is set for 2002. Are there any plans to allow us to shop with units that are reserved 1 year or more away. Evelyn
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Craig Urbine
Vice President
Member Services
Interval International
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kazoo
unregistered
TUG MemberPosts: 2331
From: Miami, Florida USA
Registered: JUN 2002
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posted 07-12-2002 06:07
CraigThanks for your response. I'm not sure that I made my problem clear. I can trade with my 2003 reserved units - I did so last March with a unit for Jan 2003. However, if I want to use the online "shop" function on your web site, then I can't enter a date of 2003. Does the resort have control of this or is this an II thing? FYI-The resort is Kona Coast I and II and they allow us to make reservations 2 years in advance and I have always assumed those units could be deposited and traded that far in advance, too. Does anyone else out there have this limitation on the "shop" feature online? Evelyn
quote:
Originally posted by CraigU:
Your resort makes the decision of whether they want to allow you to trade 12, 18 or 24 months in advance.
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suzanne
TUG MemberPosts: 1540
From: Pompano Beach, FL USA
Registered: DEC 2000
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posted 07-12-2002 06:23
Craig does II put out different Resort Manuals, one for those who own 5 star properties and one for those who do not?
Suzanne
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Pat_Rita
TUG MemberPosts: 529
From: Columbia, MD
Registered: APR 2002
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posted 07-12-2002 09:08
quote:
Originally posted by suzanne:
Craig does II put out different Resort Manuals, one for those who own 5 star properties and one for those who do not?
Suzanne
Yes, II does put out two catalogs. One for 5* resort owners that have 5* resort designations on t/s and another catalog for members who do not own 5* resorts with no 5* designations on t/s although they include all the same resorts. They also allow 5* owners to see 5* designations on resorts through the online directory as well. My question to Craig was that if we all pay the same membership fee why would there be such an unequitable sharing of information. (This question was put to him in another thread on this forum.) JMHO, Rita ------------------
Carpe Diem! [This message has been edited by Pat_Rita (edited 07-12-2002).]
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Hoc
TUG VolunteerPosts: 4790
From: Huntington Beach, CA Owner: Club La Pension, New Orleans; Nob Hill Inn, S. F.; Pueblo Bonito, Mazatlan; Allen House, London; Custom House, Boston
Registered: JAN 2001
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posted 07-12-2002 15:12
Craig--I know you're not the "webpage guy," but you might forward this on to them. There is a glitch in the Interval webpage when you try to search for availability. As you know, you are allowed to exchange your week for a unit up to one year before your use or two years after. However, when you try to search on the webpage, it will only let you search up to one year before your use or two years after the search date. As a concrete example, I have a December 2002 unit deposited, which should allow me to search for an exchange through December 2004. Yet, if I were to search today, I could not search for a unit beyond July 12, 2004. I'm sure this can be fixed fairly easily, so I suspect that the webpage folks don't know about this glitch.
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suzanne
TUG MemberPosts: 1540
From: Pompano Beach, FL USA
Registered: DEC 2000
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posted 07-13-2002 05:51
Hi Craig,
Follow-up to Directory question. Isn't putting out two directories a waste of time & money? After all you know when you purchase a timeshare week whether the resort is a 5 star or gold crown, rid, etc. With both II and RCI inline, BBS Boards like TUG along with sites like eBay, your 5 star resort directory is very easy to obtain by non 5 star owners. With everything the timeshare purchaser might have questions about regarding the timeshare industry as well as a particular resort & area they are interested in trading to available online I can't see the reasoning behind having two different books.
Suzanne
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Tony2
TUG MemberPosts: 465
From: SoCal
Registered: DEC 2000
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posted 07-13-2002 13:07
Hi Craig,
It is my understanding that the purchase of Interval International by USA Interactive also included the 11% stake owned by Marriott.Since Marriott will no longer own part of II, do you foresee any possible changes in Marriott trade power or resort ratings down the road? ------------------
Timesharing for 22 years and still learning.
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Fletch
TUG MemberPosts: 1859
From: Fl - OWNER:: Dik, Mt Amanzi (2), Marriott Canyon Villas, Royal Solaris - Villa Del Palmar- Puerto Vallarta
Registered: DEC 2000
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posted 07-13-2002 13:48
Just my opinion but MArriott doesn't get perks because it owns part of II, it gets them because it's Marriott !! It was a big deal when II won them from RCI and they won't risk losing them so things will stay the same quote:
Originally posted by Tony2:
Hi Craig,
It is my understanding that the purchase of Interval International by USA Interactive also included the 11% stake owned by Marriott.Since Marriott will no longer own part of II, do you foresee any possible changes in Marriott trade power or resort ratings down the road?
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jfitz
TUG MemberPosts: 439
From: Sewell, NJ, USA Own at Pelican, St. Maarten (PRC) wks. 23 & 24, Flagship, Atlantic City (RFH) float red
Registered: DEC 2000
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posted 07-13-2002 19:14
Craig:
You have probably seen the running thread on how a Pelican is treated by II on a Royal trade. As a Pelican owner I would appreciate your clearing up a couple of questions I, and apparently a lot of other owners, have.One: What exactly, if anything, is the "trade preference" that II gives to a Pelican owner who is looking to trade to one of the Mexican Royals?
Two: If there is a "trade preference", is the online sytem programmed to see it or do we need to call a special VC to get the "trade preference"?
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Radman
TUG MemberPosts: 283
From: Ashburn, VA, USA. Owner: 1) Villa del Palmar Cabo
Registered: JAN 2001
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posted 07-14-2002 07:41
Craig;
I agree with HOC (see comments above) that there is a glitch with the shop function. I am shopping a Jul 2003 week, which means I should be able to shop out to July 2005. Yet, I can't go beyond July 2004, which is two years from now, but not two years from date of check-in for deposited week.------------------
Radman
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djwhitaker
TUG MemberPosts: 102
From: Albuquerque, NM, USA - Club de Soleil, Summer Bay (formerly Leisure Resort) Las Vegas
Registered: JUL 2002
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posted 07-14-2002 07:56
JMHO, but I think the problem with not being able to shop to the end of your unit eligability may be due to the fact that you are shopping with an unbanked week. Since there is no way to know what week you will deposit during coming the 2003 year,(week 1 or 52 or any in between) they won't let you see into that last (2005) year. As soon as you deposit it, they know the full period of the eligability window and you shoud see it all. ------------------
Dave
Good judgment comes from experience. Unfortunately, experience usually comes from bad judgment.
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cz
TUG MemberPosts: 3231
From: The Rushes wk 26, Lake Forest wk 3, Christmas Mt 5 UDI's up to 17 wks each UDI. 2 Cottages & 3 OakTimbers. RCI Points, and wk. 10 Driftwood Inn
Registered: MAR 2002
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posted 07-14-2002 10:37
CraigU, I have several questions. We joined II last year and only had our Lake Forest Resort and Club listed with II. We finally got our Quarter House and Polo Towers ownership papers but given the $39 per resort mid year listing charge we will wait untill our renewal is due this July 19, 2002 to add them to our II listings at no charge. Does this mean with both of them being 5 star I would be getting a 5 star catalog along with a regular catalog, or would they all be listed in the 5 Star catalog? We had not done any trades with II as of yet, as most of trading weeks power come from our Christmas Mountain in the Wisconsin Dells which II just affiliated with at the beginning of this year. Here are the most important questions I have to ask about a type of ownership you may not have run into. They were only sold at two resorts for a few years. I have four Deeded Christmas Mountain UDI's ownerships. Off of just ONE our of my UDI Cottage ownerships we got 22 Bluegreen weeks in 18 months of use. We have 2 Cottage UDI's(RCI # 1115) and 2 Timbers UDI's(RCI # 3662) We now have 12 confimed trades at RCI. In my NON 5 star II catalog it shows Christmas Mountain as XMA. Will there another Christmas Mountain listing in the 5 star for the higher ranked (RCI RID) Christmas Mountain Timbers UDI verses the (RCI standard) UDI Cottages? What would be the Timbers II rating? The most important question I have to ask of you is, are all of the 7-9 differant types of units, and weeks differant types of ownerships or useage being points, fixed or floating weeks, can all of these types be traded with II? Or are they restricted to certain types of units, ownerships, useage etc? Also can we trade back into Christmas Mountain with a Christmas Mountain week and have priority like we do with RCI? I am sure that many of the TUG member Bluegreen owners will be interested in your reply posting on this subject about any restrictions in regard to trades with II, and if they can trade with II. I had several differant explainations, with the last two being that all of Christmas Mountain could be traded with II, but I just wanted to confirm this with you. With so many floating weeks available to us from Bluegreen I am sure you can understand why I hope our 4 ownership type weeks can be banked with II. I would like to include them on my list of resorts when we renew our II membership on July, 19,2002 and save 4 times $39 for another savings of $156. If so, I am sure we will be doing quite a few trades in the future with II. I feel II offers several important advantages over RCI in several area's, and we are looking foward to partake of them with all of our many Christmas Mountain weeks available to us thought Bluegreen. Thank you in advance for your time and efforts in responding to my posting. PS is Los Tules (RCI # 5121) in Puerto Vallarta dually afillated with II? I did not see it in our NON 5 Star catalog. Respectfully, Bruce. ------------------
Bruce F. & Judy Czajkowski, Kansasville Wi. Judy is a teacher and Bruce is retired (and off his much needed medication)and thinks(?) that you are never to old to have a happy childhood. [This message has been edited by cz (edited 07-14-2002).]
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suzanne
TUG MemberPosts: 1540
From: Pompano Beach, FL USA
Registered: DEC 2000
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posted 07-14-2002 14:32
Hi Craig,
Need your help. My friend Barb & I purchased units #301A & 401A weeks 20 & 21 at the Hotel De Leau Vive in New Orleans. Your II Directory show its as #HLE. Both units are 3 bedroom lockoffs with 2 baths. As we are planning to join II as soon as the paperwork is done. Barb called and spoke with one of your Staff. She wanted to know about banking the unit with II and some other advance questions per your earlier advice. The person at II told her that II would not take the lockoff portion that they would only take the 2 bedroom portion or they would take it as a 3 bedroom. But in no way would they take the 1 bedroom lockoff portion. Can you please tell us why II won't take the lockoff. The staff person did not give Barb any reason just that II would not take it. I realize that if the lockoff has no kitchen facilities it would be considered a hotel unit instead of a studio or a one bedroom, but I don't understand why II would not take it. Your help in this would be greatly appreciated.Suzanne
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Pat_Rita
TUG MemberPosts: 529
From: Columbia, MD
Registered: APR 2002
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posted 07-14-2002 16:14
quote:
Originally posted by cz:
... but given the $39 per resort mid year listing charge we will wait until our renewal is due this July 19, 2002 to add them to our II listings at no charge.
Bruce, you don't necessarily have to wait until your membership is up to add resorts by renewing. The VC will add an additional year to the end of your membership for the $79 fee and will add as many resorts as you wish to your portfolio at that time with no additional fees incurred. Just don't get me started about how ridiculous it is for II to incur needless charges for putting out two different catalogs... Rita ------------------
Carpe Diem!
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Mel
TUG MemberPosts: 1645
From: N Smithfield, RI - owner: Orange Lake Country Club, Kissimmee FL; Tropical Breeze Resort, Panama City FL
Registered: DEC 2000
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posted 07-14-2002 16:37
quote:
Originally posted by Radman:
Craig;
I agree with HOC (see comments above) that there is a glitch with the shop function. I am shopping a Jul 2003 week, which means I should be able to shop out to July 2005. Yet, I can't go beyond July 2004, which is two years from now, but not two years from date of check-in for deposited week.
Maybe because such a search wold be futile? If owners can't deposit their weeks more than 2 years ahead, then there won't be any availability past 2 years from today, will there? Yes, you could shop for a week in July 2005, but why waste computer resources looking for such a week when you already know it can't be there? Otherwise, maybe I could deposit a July 2004 week and expect to search for availability in June 2006? ------------------
Melinda Towne Come visit my homepage
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cz
TUG MemberPosts: 3231
From: The Rushes wk 26, Lake Forest wk 3, Christmas Mt 5 UDI's up to 17 wks each UDI. 2 Cottages & 3 OakTimbers. RCI Points, and wk. 10 Driftwood Inn
Registered: MAR 2002
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posted 07-14-2002 16:45
Cindi, because II knows that you own there and that you are a rabble rowser, and they figure that you will run it down to nothing, so why should they bother? CraigU if he knows about it was just being polite to you just like I always am to you. Bruce quote:
Originally posted by cindir4:
Craig,
I was wondering why the Wyoming timeshares (Jackson Hole) don't get pictures and descriptions in either the catalog or the website?
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Bruce F. & Judy Czajkowski, Kansasville Wi. Judy is a teacher and Bruce is retired (and off his much needed medication)and thinks(?) that you are never to old to have a happy childhood.
[This message has been edited by cz (edited 07-14-2002).]
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cz
TUG MemberPosts: 3231
From: The Rushes wk 26, Lake Forest wk 3, Christmas Mt 5 UDI's up to 17 wks each UDI. 2 Cottages & 3 OakTimbers. RCI Points, and wk. 10 Driftwood Inn
Registered: MAR 2002
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posted 07-14-2002 17:07
Pat-Rita, I wish I was that important and all powerfull that all the exchange companies would do things just to accomadate me. But this has been going at II before I joined. So I am not responsable. Seeing that you have been a II member longer than me, maybe you are to blame. Bruce quote:
Originally posted by Pat_Rita:
Bruce Just don't get me started about how ridiculous it is for II to incur needless charges for putting out two different catalogs... Rita
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Bruce F. & Judy Czajkowski, Kansasville Wi. Judy is a teacher and Bruce is retired (and off his much needed medication)and thinks(?) that you are never to old to have a happy childhood.
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cindir4
TUG MemberPosts: 1777
From: Bismarck,N.D TownCenter at Jackson Hole, week 25, Marriott Harbour Pointe, week 27
Registered: JUN 2001
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posted 07-14-2002 17:51
It is precisely because I ~AM~ so special that my resort should be featured in the II wishbook! And as far as you being polite, well, just keep working on it. Don't believe what they say, you CAN teach an old dog new tricks. Keep trying. 
quote:
Originally posted by cz:
Cindi, because II knows that you own there and that you are a rabble rowser, and they figure that you will run it down to nothing, so why should they bother? CraigU if he knows about it was just being polite to you just like I always am to you. Bruce
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Cindi
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cz
TUG MemberPosts: 3231
From: The Rushes wk 26, Lake Forest wk 3, Christmas Mt 5 UDI's up to 17 wks each UDI. 2 Cottages & 3 OakTimbers. RCI Points, and wk. 10 Driftwood Inn
Registered: MAR 2002
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posted 07-14-2002 18:02
Cindi, I keep trying, but you refuse to learn Bruce quote:
Originally posted by cindir4:
It is precisely because I ~AM~ so special that my resort should be featured in the II wishbook! And as far as you being polite, well, just keep working on it. Don't believe what they say, you CAN teach an old dog new tricks. Keep trying.
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Bruce F. & Judy Czajkowski, Kansasville Wi. Judy is a teacher and Bruce is retired (and off his much needed medication)and thinks(?) that you are never to old to have a happy childhood.
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cindir4
TUG MemberPosts: 1777
From: Bismarck,N.D TownCenter at Jackson Hole, week 25, Marriott Harbour Pointe, week 27
Registered: JUN 2001
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posted 07-14-2002 18:16
That's because ~I~ am not the old dog. And don't you even THINK about posting what you thinking right now! LOL
BTW, about that medicine. Maybe we could all take up a collection, it couldn't cost all that much to help you out on the road to recovery........  quote:
Originally posted by cz:
Cindi, I keep trying, but you refuse to learn Bruce
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Cindi
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cz
TUG MemberPosts: 3231
From: The Rushes wk 26, Lake Forest wk 3, Christmas Mt 5 UDI's up to 17 wks each UDI. 2 Cottages & 3 OakTimbers. RCI Points, and wk. 10 Driftwood Inn
Registered: MAR 2002
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posted 07-14-2002 20:14
Cindi,I will let you have the last word here. I will post asking a question about your timeshare in the Lounge in the near future were these type of postings properly belong. Please send all monies collected directly to me, not to my wife. Thanks for all who cooperate on Cindi suggestion about that collection as more money is needed. I have been in a very expensive battle concerning mental health, and I have won. I have resisted it successfully as you can tell by my postings on TUG. It should ONLY take about 2 millon dollars before I am defeated in my fight against mental health. So dig deep, my wife will thank you. Bruce quote:
Originally posted by cindir4:
That's because ~I~ am not the old dog. And don't you even THINK about posting what you thinking right now! LOL
BTW, about that medicine. Maybe we could all take up a collection, it couldn't cost all that much to help you out on the road to recovery........
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Bruce F. & Judy Czajkowski, Kansasville Wi. Judy is a teacher and Bruce is retired (and off his much needed medication)and thinks(?) that you are never to old to have a happy childhood. [This message has been edited by cz (edited 07-14-2002).]
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Hoc
TUG VolunteerPosts: 4790
From: Huntington Beach, CA Owner: Club La Pension, New Orleans; Nob Hill Inn, S. F.; Pueblo Bonito, Mazatlan; Allen House, London; Custom House, Boston
Registered: JAN 2001
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posted 07-14-2002 23:06
quote:
Originally posted by Mel:
Maybe because such a search wold be futile?
Such a search is not futile. Placing an ongoing search for a resort for, say, December 2004, would place you early in line for that resort, and therefore give you priority at exchanging into it when it becomes available.
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