Author
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Topic: Please help!
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nthc TUG MemberPosts: 1091 From: VA Registered: Aug 2002
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posted 04-12-2004 21:41
take a look at www.timesharehelp.net they are so much easier to buy than they are to sell the best use of a timeshare is to use it. If you can't you need helpIP: Logged |
suziq123 TUG MemberPosts: 8 From: SanFrancisco, CA, US Registered: Mar 2004
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posted 04-12-2004 22:35
Raspvalley: My sombrero is off to you! Amazing story. Also amazing you were still able to say "no" and keep your mind functioning properly after 4.5 hours of sales torture![This message has been edited by suziq123 (edited 04-12-2004).] IP: Logged |
pinkhouse TUG MemberPosts: 129 From: charleston,sc,usa Registered: Dec 2003
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posted 04-12-2004 23:36
congratulations for not becoming postal or a little violent. I thought my Orlando visits were torture but you were really attacked. Congratulations to all of you who were able to fight back and get your money back. ------------------ pinkhousenrc IP: Logged |
sfwilshire TUG MemberPosts: 2327 From: Clinton TN Registered: Jan 2003
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posted 04-13-2004 02:33
Message deleted because it might be considered political. Sheila
[This message has been edited by sfwilshire (edited 04-13-2004).] IP: Logged |
gkauf9491 TUG MemberPosts: 40 From: Menomonee Falls wi usa Registered: Apr 2004
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posted 04-16-2004 06:36
Just saw the credit on my Visa, but I have not received nor confirmed that I will actually receive anything in writing stating the fact that my contract was cancelled. Also, nothing regarding a gag order yet. So please - pass the work - ask me questions - If I respond "Choke Choke I am gagging" - that means I have signed a gag order and cannot respond.PS - thanks for the info - I will update my site with the correct URL. ------------------ Please Visit www.whereyoushouldgo.com or www.gkaufmann.net IP: Logged |
anothermark Non MemberPosts: 6 From: Calgary, Alberta, Canada Registered: Mar 2004
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posted 04-16-2004 11:37
Hello All - Wow! A lot of action on this topic. We have been so busy with Easter and mares foaling! JenJen - I hope you are making progress. Don't give up Here is my update: March 24, 2004 – Email including PDF documents of contracts and cancellation letter sent to MP Customer Service and MP Accounting in Houston with request to forward copy of email to International Sales Manager, MP, Mexico. Letter included: - brief explanation of 6 hour presentation and circumstances pertaining to the illegal waiving of our right to cancel within 5 days per Mexican law. - brief reference to our lawyer’s advice and formal request for the cancellation of the contract and a full refund. - brief reference to research on the Internet and contact with other customers who “waived” their right to cancel and noting that they have received refunds and cancellation of their contracts. - Request for verification of receipt of email and documents. - We did not send copies to Profeco at this time, indicating their prompt attention would avoid this action and our contacting RCI, II, I.C.E and our travel agent. - We sent by registered mail the original documents and letter to MP Houston and copies via registered mail to sales manager MP Mexico with request for advice of receipt. - We contacted our credit card company informing them of our actions and they advised us to obtain a letter/fax/email from MP indicating contract cancelled. (Another couple we were vacationing with also attended the same presentation and purchased a 2 bedroom also followed the above process) March 29, 2004 - Registered letter received by MP Accounting, Houston as indicated by Canada Post. No communication from MP to date – no response to email or letter. March 31, 2004 - received computer-generated phone call from MP Accounting, Houston requesting payment. April 02, 2004 - Still no reply or contact from MP - Re-sent email to MP Accounting, Houston and MP Customer Service requesting verification of receipt of first email and registered letter requesting cancellation. April 07, 2004 - First contact with MP - Received terse phone call from sales manager, MP Mexico informing us contract will be cancelled as of April 09 and full refund to be applied to our credit card. There would be no further business with us from MP. (Other couple received same call, same day) April 13, 2004 - Full credit applied to credit card! It has been a learning experience. I have been in contact with a realtor in Canada and was advised to look at for a first timeshare to purchase a Canadian timeshare. Pay in Canadian dollars, maintenance fees in Canadian dollars and the contract would come under Canadian laws. He advised to purchase a timeshare that would provide an equal exchange to where and what time of year we may wish to vacation in Mexico, the U.S., etc. I will be researching this. Now I intend to register as a member with Tug and use it as a 101 Timeshare Course! Amazing the amount of information people from all over are sharing with everyone! You all deserve a pat on the back and a big thank you - just look through this topic alone and see how much money people have saved because of your generous sharing of advice! I have also told all friends and family to bookmark the TUG website and email it to all their friends and family who travel on vacation and to be sure to tell them to look at numerous timeshare resale sites. Then when they go on vacation they will be educated on timeshares and if they attend a presentation, they will be able to make an informed decision. I believe this is the best way to impact on the "high pressure" tactics some resorts are using......if you go into a presentation knowing exactly what price range you can purchase a resale unit for......you can certainly stand your ground and determine if the "extras" warrant the price the developer offers. Thanks again everyone......I am looking forward to purchasing a timeshare I know I will enjoy!
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MadCanuck Non MemberPosts: 11 From: Manitoba, Canada Registered: Feb 2004
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posted 04-16-2004 19:13
Good for you! I have to agree 100% with your comments regarding preparation in purchasing a timeshare! Good luck with foaling - and by the way, we got the snowfall you sent us today! What an unpleasant surprise for April 16! (Almost makes me wish I could take off for Mexico! Not!)IP: Logged |
suziq123 TUG MemberPosts: 8 From: SanFrancisco, CA, US Registered: Mar 2004
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posted 04-18-2004 08:54
Gkauf9491: If you were not required to sign a gag order before they gave you the $$, then you will likely not be signing one. Sounds like they were intimidated by you and just wanted to get rid of you as quickly as possible. Good Work! Didn't they even ask for your contract back? Sounds like the person you dealt with was an amature, rather than the professional $@#*&!s who often deal with these matters. IP: Logged |
jenjen321 TUG MemberPosts: 18 From: Registered: Mar 2004
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posted 04-18-2004 09:18
Congratulations Anothermark! Thanks for asking about me! As gkauf9491 puts it "Choke choke I am gagging" IP: Logged |
Colleen55369 Non MemberPosts: 4 From: Registered: Mar 2004
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posted 04-25-2004 21:01
We have been going around and around with Mayan Palace on our cancellation since 3/22/04. We were asked to sign a waiver for the 5 day rescission period because it was such a good deal. After coming across the TUG website, I cancelled via e-mail within the 5 day period and filed a dispute with my credit card company. They gave temporary credit until this issue is resolved. Mayan (Puerto Vallarta) has told me several times that the cancellation notice had to be in writing and sent registered return receipt mail to their Guadalajara office. I had my attorney write to them, but they stuck to the same old line. I finally had it and responded to Mayan Palace and for the 5th time, demanded a full refund. I copied my attorney, Profeco, the Mayan headquarters in Houston, The Texas Attorney General, the Minnesota Attorney General and the US Department of Justice asking that they investigate the deceptive and illegal practices of Mayan Palace and asked for their assistance in getting a full refund. I got tired of their games. We'll see how they respond. If not favorable, I will be asking for assistance in setting up a "MayanPalaceFraud" website as the fraud is pervasive. The website seems to be the only thing that scares them. I understand that those that bought in Cancun had an easier time than with Puerto Vallarta. Unlucky me! IP: Logged |
AE TUG MemberPosts: 1400 From: Registered: Dec 2000
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posted 04-26-2004 09:50
Re: "I have been in contact with a realtor in Canada and was advised to look at for a first timeshare to purchase a Canadian timeshare. Pay in Canadian dollars, maintenance fees in Canadian dollars and the contract would come under Canadian laws. He advised to purchase a timeshare that would provide an equal exchange to where and what time of year we may wish to vacation in Mexico, the U.S., etc. I will be researching this."BE VERY CAREFUL (remember that a realtor is telling you this). Timeshare regulations in Canada are somewhere between those in Mexico and the US. In a number of the provinces there is NO regulation and anyone can sell a timeshare WITH NO RECESSION RIGHTS! Only a few western provinces have regulations and I think that only is as tight as those regulations in the US. I recall a few years back in Ontario (and this has happened several times over the past 10 years) wherein someone was selling timeshares (sight unseen) in Quebec. Obviously it was a big scam and lots of purchasers lost every penny. It went so far as RCI taking out a full page add in the Ottawa Saturday paper basically noting that they had no association etc. with the seller.
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jenjen321 TUG MemberPosts: 18 From: Registered: Mar 2004
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posted 04-26-2004 20:38
Colleen, hang in there!! Puerto Vallarta is all too familiar to us!! Be persitant and you will win! IP: Logged |
Colleen55369 Non MemberPosts: 4 From: Registered: Mar 2004
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posted 04-27-2004 06:40
JenJen, who is Nina Antillon? Is she with Mayan in Houston? Is she the one that was suppose to help you? Do you have a phone number for her? After I sent my e-mail to the world, I immediately got an e-mail back from Isabel Gonzalex Padilla of Profeco asking if I wanted them to proceed with the conciliation process. Of course! I got my membership cards and a request for the final balance yesterday. I sent a letter back to Mayan in Houston & Guadalajara telling them once again that I cancelled the contract. I told them I wasn't playing their game. I said we were proceeding with conciliation, however, if they wanted to acknowledge cancellation and give a full refund, the matter would be dropped.Since Mayan's headquarters are in Houston and the money goes to Dallas, is the contract even valid under Mexican Law? Has anyone filed an action against Mayan in Texas? IP: Logged |
SteveH TUG MemberPosts: 495 From: Ottawa, Canada Registered: Sep 2001
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posted 04-27-2004 07:27
Hi all: I've read these stories for far too many years, so I just sent an e-mail to Primetime Thursday on the ABC network with a link to this thread. I also tried 60 minutes II but I got an undeliverable return. I suggested that they could produce quite a compelling piece by going through an MP sales experience and then trying to rescind. If anyone else has media contacts with one of the networks or even a local station, by all means give them a call. SteveIP: Logged |
jenjen321 TUG MemberPosts: 18 From: Registered: Mar 2004
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posted 04-27-2004 13:18
Hi Colleen, Yes, Nina is in Houston and she is unable to help in any way. She's a Customer Service rep that is fully aware of all of these cases and can do nothing about them now. If Profeco is asking if you want them to intervene, definitely let them do it. You will probably get results pretty quickly. I'll keep checking back.
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jenjen321 TUG MemberPosts: 18 From: Registered: Mar 2004
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posted 04-27-2004 13:26
[QUOTE]Originally posted by Colleen55369: [B]We have been going around and around with Mayan Palace on our cancellation since 3/22/04. We were asked to sign a waiver for the 5 day rescission period because it was such a good deal. After coming across the TUG website, I cancelled via e-mail within the 5 day period and filed a dispute with my credit card company. They gave temporary credit until this issue is resolved. Colleen, that's the part that's not legal. You cannot waive your 5 day rescission rights in Mexico. IP: Logged |
gkauf9491 TUG MemberPosts: 40 From: Menomonee Falls wi usa Registered: Apr 2004
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posted 04-30-2004 08:47
Well - it appears I am not gagged and my credit still holds. Although I never got anything in writing saying my contract was cancelled? DId anybody else? Should I worry? SHould I just leave them alone or email Houston (and the next day I get a phone call from Kathy Kingsley in Cancun) and ask her for something in writing?People are still visiting my website www.gkaufmann.net which I just created for the timeshare fraud incidnet. Other than a few stong words, I have all the important links to timesharebeat and timesharfraud and profeco etc. Anyone have any suggestions for something for me to add, (or correct) just email me. ANd remember - I can answer questions, testify, anything you need since I was not required to sign a gag order. ------------------ Please Visit www.whereyoushouldgo.com or www.gkaufmann.net IP: Logged |
nthc TUG MemberPosts: 1091 From: VA Registered: Aug 2002
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posted 04-30-2004 16:43
To those who are unable to have the success of many on this board there is such a thing as a Deed in Lieu. As a last resort(no pun intended), it will show on your credit which can be solved with an explanation and you will lose what you have in it, BUT you will be out of the committment. Best wishes to all!ps I am not an attorney and don't know all the rules regarding this, but I know it can be done. IP: Logged |
me too Non MemberPosts: 1 From: Canada Registered: May 2004
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posted 05-04-2004 20:38
Congratulations Anothermark!Unfortunately my wife and I are also victims of the Mayan Palace scam having signed up for a 2BR suite on 04/24 after waiving the 5 day recission period. Not until we arrived home last Sunday and disocvered this site did we realize the mess we'd stepped in and how poor an investment this actually is. I have contacted my credit card comapny (Visa) but did not get a lot of help nor sympathy. I will follow the proceedure outlined in previous posts and at http://www.timesharefraud.info/ ...but I wonder if anyone would be willing to e-mail me copies of the correspondence they have sent specifically the letter of recission so that we may have a guideline? Thnx. IP: Logged |
voyager1 TUG MemberPosts: 222 From: Pollock Pines, CA Registered: Jul 2002
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posted 05-04-2004 21:47
quote: Originally posted by nthc: To those who are unable to have the success of many on this board there is such a thing as a Deed in Lieu. As a last resort(no pun intended), it will show on your credit which can be solved with an explanation and you will lose what you have in it, BUT you will be out of the committment. Best wishes to all!ps I am not an attorney and know all the rules regarding this, but I know it can be done.
Timeshares in Mexico are RTU, as such they have no deed - so a "Deed in Lieu" will not work. It is also important to know that a developer does not have to accept a "Deed in Lieu". In our County, which includes the South Lake Tahoe timeshares, many people have tried to get out from under their timeshare by recording a "Deed in Lieu" without first obtaining the approval of the developer. The developer then records a refusal and the owner is back at square one - frequently without notification until their next bill for maintenance fees arrives. ------------------ Marcia (yesterday is history, tomorrow is a mystery, today is a gift - the present) IP: Logged |
gkauf9491 TUG MemberPosts: 40 From: Menomonee Falls wi usa Registered: Apr 2004
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posted 05-09-2004 17:16
Every week I get an email from someone in trouble. I changed my email address so that I will get the email quicker - I am on my work PC 10 hours a day, my home PC only every few days or so.------------------ Please Visit www.whereyoushouldgo.com or www.gkaufmann.net IP: Logged |
gkauf9491 TUG MemberPosts: 40 From: Menomonee Falls wi usa Registered: Apr 2004
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posted 05-12-2004 06:48
Due to some requests, I have now put a sample of the cancellation letter on my site at www.gkaufmann.net. The letter also details the steps that I took.------------------ Please Visit www.whereyoushouldgo.com or www.gkaufmann.net IP: Logged |
Colleen55369 Non MemberPosts: 4 From: Registered: Mar 2004
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posted 05-19-2004 15:38
I received a call from Israel Dallagos from Profeco today. They had concilliation and Mayan Palace said they are giving us full credit. Persistence does pay off! I thank the TUG site for all the useful information that helped me.IP: Logged |
jenjen321 TUG MemberPosts: 18 From: Registered: Mar 2004
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posted 05-20-2004 17:48
Colleen, that's great news! IP: Logged |
iconnections TUG MemberPosts: 501 From: sunny Southern California! - Laguna Surf, CA - MDSV-I, Palm Desert, CA - Maui Sunset, Maui, HI - Buganvilias, PV, Mexico - Grand Velas, NV, Mexico Registered: Sep 2003
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posted 05-23-2004 02:32
Yes, great news, Colleen! TUG is wonderful to help each other and stay informed!IP: Logged |