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Author Topic:   Please help!
DPAHL123

Non Member

Posts: 6
From:
Registered: Feb 2005

posted 03-11-2005 07:06     Click Here to See the Profile for DPAHL123     Edit/Delete Message   Reply w/Quote Post A Reply
Your story is pretty much exactly like mine. I went 2 days after signing and tried to cancel and they told me the same stuff, I had signed a waiver for the 5 days but found out by reading TUG that it was illegle. I had a copy of the waiver which helped because I had proof of the illegle waiver. I followed Gkauf`s advise exactly and a week after calling and emailing them(and copying profeco)they finally cancelled by phone. You can get your refund back and tell them you won`t settle for anything less. Get on Gkaufs website and follow her advise and contact profeco. They got back to me within a cople days but I already had it cancelled by then. Keep sending emails to your resort and copy profeco on everything. Don`t give up!!!!

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DPAHL123

Non Member

Posts: 6
From:
Registered: Feb 2005

posted 03-11-2005 07:25     Click Here to See the Profile for DPAHL123     Edit/Delete Message   Reply w/Quote Post A Reply
I forgot to add that I called the resort and told them they had one day to give me an answer on the cancellation or I was filing a claim with Profeco and that`s what seemed to work. She called me back 2 hours later and said they would cancel. I never talked to the head office and all you need is proof that you tried to cancel within 5 days. They really are afraid of Profeco.

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canadianmom45

Non Member

Posts: 6
From: Sea Garden, Acapulco, Mexico
Registered: Dec 2004

posted 03-14-2005 08:41     Click Here to See the Profile for canadianmom45   Click Here to Email canadianmom45     Edit/Delete Message   Reply w/Quote Post A Reply
Here are some useful email addresses for anyone who wants to do more than just complain on boards and take action and write to Mexican officials to expose these Mexican timeshare resorts and their fraudulent sales practices:

cdealba@consulmexdallas.com Consulate General at Dallas, Texas
ssanchez@consulmexdallas.com, Tourism and press at Mexican Consulate Dallas,
jmedrano@consulmexdallas.com, Outside Communication at Mexican Consulate Dallas,
adewitt@consulmexdallas.com, Assistant to the Consulate General at Mexican Consulate Dallas,
mexembusa@sre.gob.mx, Mexican Embassy, Washington DC
extranjeros@profeco.gob.mx, Profeco
uenlace@sre.gob.mx, Mexican Ministry of Foreign Affairs
foxcontigo@presidencia.gob.mx, Mexico's President Fox

Mescam is working on an email campaign right now with a large group of victims in order to spread the word and help in restoring ethical sales practices and get fair treatment. If you wish to participate, (there is strenght in numbers) please contact Mescam at MESCAM.sws-llc.com on yahoo.

Thank you

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Jaybee

TUG Member

Posts: 1055
From: Sun City, CA, Villas of Sedona,Harbortown Pt., Dikhololo, LWRV, Marriott Desert Springs II
Registered: Dec 2000

posted 03-14-2005 13:09     Click Here to See the Profile for Jaybee   Click Here to Email Jaybee     Edit/Delete Message   Reply w/Quote Post A Reply
Ohboy! Reading this thread is the equivalent of reliving a nightmare. 2 yrs. ago, when we were staying at Marina Fiesta in Cabo, they convinced us to go to a presentation at Cabo villas. Our friends wanted to go. We've owned ts since 1993, and bought 3 from developers before finding Tug. Now we know all the "stuff", right? WRONG! Those guys are manipulating magicians...evil ones. I still don't understand why Marina Fiesta sent us there, since Baja Marketing doesn't represent them anymore, but they are a tight-knit group.
They wined us, dined us, sold us a story I still can't believe we swallowed. We refused, but had to sit around while our friends signed up, drowning in all the camaraderie, drinking Coronas, and feeling like part of "the family". After another hour, or so, I heard myself saying, "We'll buy one, too." Who said that?
When we got back to our place, I thought about what we'd done, and I felt like throwing up.
Some wonderful friends in the timeshare resale business appeared, to go to dinner with us, and I was a wreck. They started us on track immediately, making copies, getting stationery to write letters on, explaining what we had to do. The next day, they went back to Cabo Villas with us to deliver our recission, and they wouldn't accept it. "Impossible!" We sent copies of our recission to the resort, to someplace in Canada, and to Minnesota. Apparently, the Minnesota "Corporation" is Chris Erickson's mother. He, and his brother, Steve, are the honchos there. I tried disputing the charge with the cc co., but it was denied. Chris Erickson called me, and told me we'd never get out of the contract, and that they'd sue us, and I said fine, that I was contacting Profeco. He said they wouldn't help us. ** The next call, he offered to sell our contract to someone else, if I'd sign a permission paper. I said I wasn't signing anything else from them. I waited, and sent another message to a different Profeco address...nothing. Finally, Chris called again, being so nice, and said he didn't want us to totally lose the $6000+, and offered us 4 bonus weeks at the resort. I was worn down by attrition, and frightened for our credit status, and, not having heard anything from Profeco, I agreed. Looking back, I suspect he'd already heard from Profeco, and this was his last chance. A few days later, I received an inquiry about the status of the situation from Profeco, but I'd already settled. Don't give up! It still makes me feel sick to my stomach to think how stupid we were. Sorry to be so long winded. It's like therapy.

------------------
Jean
"If God meant us to be naked, He'd have made our skin fit better." Maureen Murphy

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KenK
Moderator
TUG Volunteer

Posts: 4712
From: Nep.City, NJ/Hlwd,Fl
Registered: Dec 2000

posted 03-14-2005 13:51     Click Here to See the Profile for KenK   Click Here to Email KenK     Edit/Delete Message   Reply w/Quote Post A Reply
There sure is a lot of good info here. I have to warn, however, that SOMETIMES when a thread on the BBS forum sarts to get too long, it jams up the search engine function. I think an administrator will warn before it happens, but it might be necessary to close this thread and re-start a new one.

If this is necessary, it might be helpful to keep a record of the links posted here so they can be re-posted on the next new thread. I would include the complete web address, as it makes it easier to link. The poster above left off parts that would have auto linked the sites to the post.

------------------
Ken K
PS: Win a week with your TUG Winning Review submission:
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PIX
Please click the page numbers as they present different subjects

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calihockey33

TUG Member

Posts: 2022
From: So California, USA
Registered: Sep 2003

posted 03-14-2005 13:57     Click Here to See the Profile for calihockey33   Click Here to Email calihockey33     Edit/Delete Message   Reply w/Quote Post A Reply
It would be nice if Tug could save this in the archives

------------------
Grand Pacific Resorts Owners Group
Private Group for Grand Pacific Resorts Owners

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grizwalds7@shaw.ca

Non Member

Posts: 1
From: Neuvo Vallarta
Registered: Apr 2005

posted 04-03-2005 12:32     Click Here to See the Profile for grizwalds7@shaw.ca     Edit/Delete Message   Reply w/Quote Post A Reply
I've never been so glad to be an internet surfer!! This site and all it's advice helped us to file our cancellation letter within the required period of time. We arrived back home yesterday. I just received a call from the sales rep today (Sunday) to say that as long as I email the PROFECO indicating that the resort has agreed to cancel the contract, our credit card will be credited tomorrow.

The contract was signed on March 24th, surfed the internet on the 25th, and followed up with the PROFECO Was advised to send our cancellation via email to the resort, and faxed copies to PROFECO on March 28th and received the phone call 20 minutes ago!! Thanks for being there. The five days passed very quickly but I found out later that the five days do not include Saturdays, Sundays or Mexican holidays. During Semana Santa, the place shut down.

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barhopping

Non Member

Posts: 2
From:
Registered: Mar 2005

posted 04-12-2005 13:05     Click Here to See the Profile for barhopping     Edit/Delete Message   Reply w/Quote Post A Reply
first off, my apologies for extending this thread. The update from my original post on 3/10 is that I got a refund on 4/8! I am checking my account every day to make sure the deposit doesn't disappear but it looks good so far. Many, many thanks to Gail, Emmy, DPAHL 123 and of course TUG for such great advice on who to call/email and what to do. Consider this yet another testimony to read up on TUG before you buy!

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KenK
Moderator
TUG Volunteer

Posts: 4712
From: Nep.City, NJ/Hlwd,Fl
Registered: Dec 2000

posted 04-12-2005 18:45     Click Here to See the Profile for KenK   Click Here to Email KenK     Edit/Delete Message   Reply w/Quote Post A Reply
Gary:
Thats great news!

Pretty soon we will be on the new BBS system, and the clog up problem will be a thing of the past (we all hope )

------------------
Ken K
PS: Win a week with your TUG Winning Review submission:
Award Week
PIX
Please click the page numbers as they present different subjects

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DPAHL123

Non Member

Posts: 6
From:
Registered: Feb 2005

posted 04-15-2005 07:45     Click Here to See the Profile for DPAHL123     Edit/Delete Message   Reply w/Quote Post A Reply
Alright!!! I`m so happy for you. I know what a relief that is. I have to say I went back to Mexico last week after my timeshare nightmare in Jan. and I just don`t look at Mexico the same. I probably won`t go there again. So sad!!

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sherig

TUG Member

Posts: 43
From:
Registered: May 2004

posted 04-22-2005 19:49     Click Here to See the Profile for sherig   Click Here to Email sherig     Edit/Delete Message   Reply w/Quote Post A Reply
Unfortunately my dad just bought at the Mayan Palace even after I told him not to go to the timeshare presentation. I did not tell him about my exprience at the Krystal Cancun because I didn't want him to get on my case about getting myself into such a ridiculous mess. I guess I will be now be helping him to contact Profeco and work on getting his money back.

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gkauf9491

TUG Member

Posts: 40
From: Menomonee Falls wi usa
Registered: Apr 2004

posted 05-06-2005 10:35     Click Here to See the Profile for gkauf9491   Click Here to Email gkauf9491     Edit/Delete Message   Reply w/Quote Post A Reply
I have been quoted in the LA times http://www.latimes.com/travel/la-tr-travelqa8may08,1,6015521.column?coll=la-travel-headlines

along with some other people I know!

You may have to register - it will air on Sunday and the topic is Timeshares - take your time before signing on the dotted line - written by Laurie Berger.

cool

------------------
Please Visit www.whereyoushouldgo.com or www.mexicantimesharefraud.com

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gkauf9491

TUG Member

Posts: 40
From: Menomonee Falls wi usa
Registered: Apr 2004

posted 05-06-2005 10:43     Click Here to See the Profile for gkauf9491   Click Here to Email gkauf9491     Edit/Delete Message   Reply w/Quote Post A Reply
Sheri’s story of her Dad getting scammed after she worked so hard at getting her refund last year - should prove to be a lesson for all of us.

Yes it is embarrassing to get scammed. You feel stupid, you feel naive. Especially since most of your friends think you are “the smart one”. You feel you let down everyone that trusts in you.

You have two choices – 1) avoid any further embarrassment and don’t tell anyone or 2) do something about it.

It was not easy for me to tell all of my friends that I fell for a scam, but I also showed them that I was doing something about it to help others. Admit the situation, and spread the word to everyone you know about their rights in buying a timeshare in Mexico.

------------------
Please Visit www.whereyoushouldgo.com or www.mexicantimesharefraud.com

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iconnections

TUG Member

Posts: 501
From: sunny Southern California! - Laguna Surf, CA - MDSV-I, Palm Desert, CA - Maui Sunset, Maui, HI - Buganvilias, PV, Mexico - Grand Velas, NV, Mexico
Registered: Sep 2003

posted 05-06-2005 14:50     Click Here to See the Profile for iconnections     Edit/Delete Message   Reply w/Quote Post A Reply
quote:
Originally posted by sherig:
Unfortunately my dad just bought at the Mayan Palace even after I told him not to go to the timeshare presentation. I did not tell him about my exprience at the Krystal Cancun because I didn't want him to get on my case about getting myself into such a ridiculous mess. I guess I will be now be helping him to contact Profeco and work on getting his money back.

Sheri, I am really sorry to hear that your Dad too fell for this timeshare presentation scam. Was he in time to cancel the contract? If his sales presentation was fraudulent too or they made him sign a waiver for one or another reason, Profeco should be able to help him too. I am sure, you will keep us informed. Emmy

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iconnections

TUG Member

Posts: 501
From: sunny Southern California! - Laguna Surf, CA - MDSV-I, Palm Desert, CA - Maui Sunset, Maui, HI - Buganvilias, PV, Mexico - Grand Velas, NV, Mexico
Registered: Sep 2003

posted 05-06-2005 14:54     Click Here to See the Profile for iconnections     Edit/Delete Message   Reply w/Quote Post A Reply
quote:
Originally posted by gkauf9491:
I have been quoted in the LA times http://www.latimes.com/travel/la-tr-travelqa8may08,1,6015521.column?coll=la-travel -headlines

along with some other people I know!

You may have to register - it will air on Sunday and the topic is Timeshares - take your time before signing on the dotted line - written by Laurie Berger.

cool



Gail, this is wonderful as finally the word is getting out. LA Times is a large paper in our area. Hopefully, it will be picked up by other papers too. What do you mean it airs on Sunday? Is it on the radio or tv too? Please advise. Emmy

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hibbert6

TUG Member

Posts: 16
From: Cupertino, CA
Registered: Apr 2005

posted 05-08-2005 23:40     Click Here to See the Profile for hibbert6   Click Here to Email hibbert6     Edit/Delete Message   Reply w/Quote Post A Reply
We bought at Pueblo Bonito Sunset Beach in Cabo - the place is GORGEOUS and the sales as low-pressure as I've ever experienced. But when I tried to properly rescind (just 3 days later) they agreed to cancel the contract but refused to refund the down payment because I had signed not only a "Cardholder Agreement" (which stated that my down payment was an "earnest money deposit" and therefore non cancellable and non-refundable) but also there is a "penalty clause" on our "New Owners Verification Form" which states that because of marketing costs, etc. that if the buyer cancels the contract all sums already paid will be retained as "liquidated damages".

Is this different that the illegal scams mentioned by others in this thread or did Pueblo Bonito figure out how to scam the system? When I told them by email - 2 weeks ago- that acording to PROFECO they had to return my money, the reply was simply "ok..." But I've not yet seen the money credited to my card!

Next time I read EVERY LINE in the contractbefore signing!
Dave

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iconnections

TUG Member

Posts: 501
From: sunny Southern California! - Laguna Surf, CA - MDSV-I, Palm Desert, CA - Maui Sunset, Maui, HI - Buganvilias, PV, Mexico - Grand Velas, NV, Mexico
Registered: Sep 2003

posted 05-09-2005 00:45     Click Here to See the Profile for iconnections     Edit/Delete Message   Reply w/Quote Post A Reply
Not only do some of these Mexican resorts charge us a hefty 10% fee of the sales price when we sell our timeshare but now they want to start charging us an earnest money deposit so that if we cancel our contract, we have lost our deposit. They sure take advantage of the unsuspecting American tourist.

I was so happy that the LA Times finally wrote an article about it so people get educated here. I am afraid if the earnest money deposit clause was mentioned in your contract, that you may not be able to get your deposit back. Was it in fine print only and not mentioned to you? If so, that would be very sneaky because there is simply not enough time to read all the fine print. I would contact the American Consulate in Mexico as well as Profeco. See what they can do for you. Let us know what you find out. Emmy

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mattrossklein

TUG Member

Posts: 61
From:
Registered: Mar 2004

posted 05-09-2005 09:47     Click Here to See the Profile for mattrossklein     Edit/Delete Message   Reply w/Quote Post A Reply
The LA times story was great. It was the cover of the travel section and had lots of good info. I hope it helps lots of people. I bought a timeshare here in the US (pre-TUG), realized my mistake after checking around and cancelled. It's a lot easier to cancel from home with certified mail and all that. I don't know what would have happened to me if I was in Mexico.

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rubycat33

TUG Member

Posts: 343
From: Northern CA Owner, Marriot Maui Vacation Club, Hyatt Highlands Inn, Carmel, CA, Embassy VC Lake Tahoe, CA
Registered: Dec 2001

posted 05-09-2005 20:35     Click Here to See the Profile for rubycat33   Click Here to Email rubycat33     Edit/Delete Message   Reply w/Quote Post A Reply
Just out of curiosity...are there any TUG records on how long a thread lasts? If this was a soap opera the cast would be negoiating new contracts for next year!

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reddiablosv

TUG Member

Posts: 274
From: Riverside, CA. USA
Registered: Oct 2003

posted 05-09-2005 22:40     Click Here to See the Profile for reddiablosv   Click Here to Email reddiablosv     Edit/Delete Message   Reply w/Quote Post A Reply
I just sent some friends on a timeshare vacation to Orlando. They were very interested on how to save some money on the attractions. I suggested they go on a timeshare presentation for discounts on admission to some of the theme parks. But, I cautioned them that whatever they did they were not to buy a timeshare no matter how appealing it might be. I told them that if they wanted a timeshare I could help them buy and save thousands of dollars off whatever they were offered by the developer. They came back with a purchase of a 2 bedroom unit for about 21K.......................I give up. To make things worse. They confessed to me what they had done after the rescind option had expired..... What can you do! Ben

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iconnections

TUG Member

Posts: 501
From: sunny Southern California! - Laguna Surf, CA - MDSV-I, Palm Desert, CA - Maui Sunset, Maui, HI - Buganvilias, PV, Mexico - Grand Velas, NV, Mexico
Registered: Sep 2003

posted 05-10-2005 18:58     Click Here to See the Profile for iconnections     Edit/Delete Message   Reply w/Quote Post A Reply
Ben, you warned them. You were a good friend. We can't tell people, family or friends what to do because they do what they please anyway. Your conscious is clear.

It's a pity they did not read this thread before they went to Florida. Emmy

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JosephP

TUG Member

Posts: 245
From: Princeton Jct., NJ
Registered: Oct 2002

posted 05-11-2005 07:56     Click Here to See the Profile for JosephP     Edit/Delete Message   Reply w/Quote Post A Reply
You did your best, Ben.

I always make it a point to address the emotions of would-be purchasers. I repeat my admonitions and act out seduction scenes with them. I ply them with pretend libations and invite them to sin. I run through scenarios that evoke images of Dante's Inferno. I flail my arms and put fury in my voice. I do an Indian dance that calls forth ancestral spirits that warn them of the great dangers lurking at the closers' tables. I require them to take a loophole-free oath swearing perpetual resistance to all timeshare presentations. Finally, I make them write it down and sign it in blood. It always works with steadfastly logical and sensible people - so, generally, it can't be expected to work at all.

Again, you did your best with the material at hand.

[This message has been edited by JosephP (edited 05-11-2005).]

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petalilac

TUG Member

Posts: 7
From: CA
Registered: Jan 2005

posted 05-11-2005 12:54     Click Here to See the Profile for petalilac     Edit/Delete Message   Reply w/Quote Post A Reply
quote:
Originally posted by hibbert6:
We bought at Pueblo Bonito Sunset Beach in Cabo - the place is GORGEOUS and the sales as low-pressure as I've ever experienced. But when I tried to properly rescind (just 3 days later) they agreed to cancel the contract but refused to refund the down payment because I had signed not only a "Cardholder Agreement" (which stated that my down payment was an "earnest money deposit" and therefore non cancellable and non-refundable) but also there is a "penalty clause" on our "New Owners Verification Form" which states that because of marketing costs, etc. that if the buyer cancels the contract all sums already paid will be retained as "liquidated damages".

Is this different that the illegal scams mentioned by others in this thread or did Pueblo Bonito figure out how to scam the system? When I told them by email - 2 weeks ago- that acording to PROFECO they had to return my money, the reply was simply "ok..." But I've not yet seen the money credited to my card!

Next time I read EVERY LINE in the contractbefore signing!
Dave


Dave,

File a complaint with PROFECO ASAP. We had exactly the same happened to us at PB at Sunset. The "Cardholder Agreement" is illegal. If you tried to rescind within 5 days, you should get your money back no matter what you signed.

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HK

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Posts: 4
From: new york, ny
Registered: May 2005

posted 05-11-2005 22:47     Click Here to See the Profile for HK   Click Here to Email HK     Edit/Delete Message   Reply w/Quote Post A Reply
hello all,

i have been reading all the posts and replies here and i feel a bit less ashamed about my experience at hacienda del mar the past week.

i have been frantic for the past five days since my wife, christina, and i have gotten back from los cabos, mexico. we thought we were getting onto a great deal by purchasing a timeshare, actually two timeshares, only to realize that it isn't so once we got back to the states and checked things out on the internet.

we went to sheraton hacienda del mar for vacation from 4/30 to 5/6. the day we checked in, a woman at a desk in the lobby of the sheraton hotel got us to sign up for a timeshare session for the following day which is 5/1. the sales team, jose luis amador, guillermo avila and luis alvarrez, was really smooth. they had told us all the typical things that are on this website including how the value of the timeshare will increase over time, how we can rent out the units for a profit and so on. unfortunately we were completely naive to the timeshare scams and bought the whole sales pitch. by the time we were done, we had signed up for two floating weeks of 2 bedroom unit for next 25 years for $50,000 ("discounted" from regular price of 70 thousand because of a resale). down payment of $16,200 and the rest in 12 monthly payments. yearly maintenance of 1100 dollars per week with total 2200. they told us that they would pick up half the bill for a round of golf for the two of us the next day. just to bring back the receipt and they would give us cash. on 5/5, we went back with our golf bill and they sat us down and sold us another two weeks of 2 bedroom timeshare for another $50,000 as " good investment." another $16,200 down payment. they told us that we woul easily be able to rent out the unit at 4,500 dollars per week with a rental company they use and showed us a letter from the company that stated so. they also showed us the price lists of the rentals through hacienda del mar which was 1600 dollars a day leading us to think that we really can rent out our weeks at 4500 dollars a week. we just have to pay a one time fee of 599 dollars to the rental agency named resort international marketing corp with internet site of vacationweeks.com. while signing the contracts, they told us that the contracts are not cancelable. it actually stated so in the contract which we had to initial every item. they offered us additional "out" weeks through ICE galllery, gave us additional "premiere" (may through september) weeks at hacienda dle mar having us thinking that this is a great deal.

we got back to the states on friday night 5/6.

i got on the internet on saturday morning 5/7 to verify my great mexico investments. came across sites such as redweek com, ebay and google. needless to say, i was floored. my wife almost had a seizure on the spot. panicking, we did a google search for timeshare fraud and came across your site, TUG and others along with information about PROFECO and five day rule. we realized that both of our purchases were still within 5 days of business day less weekends and holidays( cinco de mayo was thursday). we emailed our cancellation request to hacienda del mar on 5/8 with cc to profeco. we filed a complaint with profeco with cc to hacienda. we called american express to contest the charges. we faxed the contract and supporting documents to PROFECO and american express. we got a call from hacienda on 5/9 for a sales manager, john fox, whose name and signature appears on the contract but whom we did not meet. he forwarded the call a "general manager" named john paul phillips who asked me why i wanted to cancel the contracts. after listening to my reasons, he said that he would call me the following night with a decision. 5/10 evening, he calls. he seemed genuinely interested in my concerns and spends next twenty minutes trying to convince me to hold on to my timeshares. after hearing him out, i, again, asked for the cancellation of the tow contracts and refund of my deposits. he then became very irate and told me that they never cancel contracts and how i will have to not only pay out the rest of the monthly payments but would have to pay the yearly maintenance fees for the next twenty five years. if not they would report me to the credit agencies and come after me. when i pointed out that i had asked for cancellation within five days of signing and it is my right to do so, he said that i have no right to cancel, especially since the contract that i initialed and signed states that there is no provisions for cancellations. when i mentioned PROFECO, he stated that he does not care what PROFECO had to say. they could only advise and suggest but cannot make them follow any rules. finally he suggested that he would "try" to cancel one of my contracts, if i agreed to hold on to one of them. i politely refused and again asked him to cancel both of the contracts. he gave me his phone number and email address and told me to call or email about whether i wanted to accept his proposal. if he did not hear from me in two days, he would consider me keeping both of the contracts. and he hung up.

i emailed him on 5/11 telling him that i had considered his offer but i still woule like to cancel my contracts. quoted him the articles 32 and 56 of the mexico consumer protection laws. that i would appreciate his prompt canceling and refunding of my deposit.

here i sit and wait.

i wanted to give credit to gail kaufmann's mexicantimesharefraud.com and mescam.com for advise and encouragement.

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DPAHL123

Non Member

Posts: 6
From:
Registered: Feb 2005

posted 05-12-2005 14:17     Click Here to See the Profile for DPAHL123     Edit/Delete Message   Reply w/Quote Post A Reply
Hang in there. I went through this to in Cabo and they came around after a few days. It started with being polite and finally I called them and told them that I`m not asking to cancel, I`m demanding and that I was much more educated on timeshare fraud than I was when I signed and they cancelled the same day. Keep emailing everyday and copy Profeco every time. Keep bugging them. They are hoping you will give up.

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